Petter Gonçalves Atlassian Team

You are welcome, Murat. Have a nice day!

Hello Dmitri, Welcome to Atlassian Community. Indeed, the New Issue View of JIRA is not able to render the security level field yet. We have reported this behavior as a bug to our development team here: - Jira New Issue view does not display the Security Level of an issue Please, add yourself as a watcher to the reported…

Hello Jane, The board columns of your Business project are based on the workflow statuses of the project. That been said, you only need to add the status Blocked to your project's workflow (Project settings > Workflow) with the transitions to the statuses In Progress and Done and a new column will be raised in your board,…

Hello Sarah, Could you please elaborate a little bit more about what you meant with the sentence below: However, I am able to search and add any column I want and that information is displayed to this user. I am certain these other issues have a different security level of "employees only". It is not clear on how you are…

Hello Pascal, Welcome to Atlassian community. Actually, the behavior you are facing is intended for all the users even after a logout/login. As you can see in the reported bug, the default issue type will be respected only if the user has never created a ticket before, so the login/logout should not reset the default issue…

Hello Stephen, I'm not aware of any marketplace plugin that would give you the functionality to automatically add a mentioned user as a watcher. the only thing that might help you would be to create a saved JQL query to select all non-watched tickets with a mention of your username: project = <project> and text ~ "@<your…

Hello Madhu, It is not possible to update the issue type of an issue to sub-tasks using the CSV export, however, you can do it by using the Bulk operation of JIRA and moving it to sub-tasks: Additionally, if your sub-task issues should have different parents, you can perform the steps above (linking it to any parent issue)…

Hello Christian. Are you using JIRA server or Cloud? What fields and areas of your JIRA screens are not displaying in English? Language settings of JIRA menus are configured per user and the way you can configure it depends on the version you are using, however, it is usually the steps below: - Click on your profile…

Hello Eswar, There are some add-ons that can help you bulk add watchers as you need: 1 - JIRA Command Line Interface - CLI - it has an addWatchers action. That can be used with the runFromSql action to select issues and add one or more user ids as watchers. Check the documentation below for more details: CLI Documentation…

You are welcome, Jay. Have a nice day.

Hello Urmas, I agree with you that this problem does not have enough votes (and probably it will not have) to be solved in the old JIRA View, however, it is already fixed in the New Issue View of JIRA: That been said, I understand the New Issue View might not have all the functionalities of the old view, but our developers…

Hello Mory, Thank you for reporting this problem. After some time digging on it and performing some tests in my own JIRA site, I think you are being impacted by the following bug: - External System Import may choose invalid issue type when importing CSV This bug happens when there are multiple issue types with the same…

Hello Urmas, Thank you for giving your feedback about this behavior. In fact, we have already reported a suggestion to fix this problem with our development team: - Style Drop Down List in Comment is Partially Shown Please, vote and watch this suggestion to increase its priority and also receive any notifications about its…

Hello David, Have you already considered to use the assignee field to add the testers and your custom field to add the developers? We have also created a feature request with our development team to implement the possibility to customize your Avatar filters: - use avatar as a filter Feel free to vote and watch this feature…

Hello Jay, Follow the steps below to add more fields to your Issue Detail view: - Click on the three dots icon of your board (...) > Board Settings > issue Detail View - Add the fields as you want Let me know if it works for you.

Hello Eldad, Welcome to Atlassian Community! Can you confirm if you are using a Classic template or Next-gen? Unfortunately, you can not change the board filter for next-gen boards, however, you can follow the steps below to return the issues as you want in a classic board: - Navigate to the board > click on the three dots…

Hello Esther, I think that you are being affected by the following bug: - Unable to add issues to sprint on Next-gen projects Can you check if the workaround provided works for you? Here are the steps: * Go to the Project Settings > Issue types and find the affected issue type. * Change the order of any 2 fields and click…

Hello Rich, Could you please confirm to us if you are using JIRA Server or Cloud? Unfortunately, I'm afraid there is no way to perform this kind of configuration on JIRA. To achieve your requirement, you would need to add the User Custom Field Value to your Notification Scheme and this field only return users that are…

Hello Bhaashkar, JIRA Cloud has a free plugin developed by Atlassian which has no costs, however, I see that you are currently using JIRA Server. For JIRA Server, the most complete CRM solution that I have the chance to work with is Kanoah CRM for Jira - by Adaptavist. This add-on allows you to access customer data…

Hello Sumit, JIRA itself does not have a functionality to calculate the average number of a specific custom field in multiple issues, however, there are some alternatives to achieve it: 1 - Export your issues to CSV (Excel) You can export your issues to a CSV file and use a third-party application (Excel, LibreOffice, etc)…

Hello David, The Avatar filter in the backlog view of JIRA boards cannot be changed on JIRA Cloud to be based on any other fields than Assignee, however, you can build quick filters in your board to display issues based on your tester field. To create these filters, click on the three dots menu > Board Settings > Quick…

Hello Chris, I believe this is definitely a misconfiguration in your workflow. Can you please ensure there are no conditions/Properties blocking you to perform the initial transition of the workflow? Also, make sure that your workflow transitions are properly configured and your workflow is already published and not…

Hello Baillat, By default, the context of Story points is only applicable for Epic and Story issue types, however, you mentioned that your team has allocated Story points to your Tasks, sub-tasks and bugs too. The point is: Sometimes a different field is added/created to track Story points with the same/similar name as the…

Hello Chris, This is the message sent on your previous question: Checking your screenshots, I've further investigated it and found out that this "test" issue type is provided by the add-on Zephyr for JIRA and is not a native feature of JIRA Cloud. I have installed the add-on and checked that test issue type have some…

Hello Chris, Checking your screenshots, I've further investigated it and found out that this "test" issue type is provided by the add-on Zephyr for JIRA and is not a native feature of JIRA Cloud. I have installed the add-on and checked that test issue type have some additional functionalities, however, it works in the same…

Hello Chris, Could you please let me know what do you mean by test issues? If this is a different issue type in your instance, you can customize your project's workflow in a way that allows you to move it from Open to Closed, by creating a transition between both statuses. For more information on Workflow customization,…

Hello Shamshuddin, I'm not sure if I have properly understood your request, but I think you are looking for a way to restrict the tickets created in the IT-Queue, so only the IT-Team would be able to access these tickets. Is that correct? If that's what you are looking for, you can use the security level feature to…

Hello Isa, Welcome to Atlassian Community! I think the easier way to bulk import data to JIRA would be by using CSV import: - Importing data from CSV Basically, you would configure your Epics, Stories and tasks fields using column separated by comma, just like in the example below: IssueType , Summary , FixVersion,…

Hello Ed Pm, Welcome to Atlassian Community! This general error can be caused by several possible syntax errors, so we would need to take a look in your CSV file to better troubleshoot it. That been said, please provide us with the following information so we can help you: 1 - Add the CSV file you are trying to import -…

Hello Matt, Welcome to Atlassian Community! Could you please elaborate a little bit more about what you meant by "in more of a timeline view"? I understand that you would like to display a list of your tasks ordered by due date as a gadget on your dashboard, is that correct? I think that maybe the Filter Results gadget can…