Petter Gonçalves Atlassian Team

Hello Sophy, Can you please confirm if your Request Type is configured to be created through the E-mail channel? You can check it in by the E-mail tag in the request name: If it is, I'm afraid you will not be able to add more than two fields (Summary and Description) as required, since you can only fill these two fields…

Hello Sameer, Welcome to Atlassian Community. To perform this kind of automation, you will need one of the automation plugins available at Atlassian Marketplace. My recommended Add-on would be Automation Lite for JIRA, where you can configure a simple rule like below: Let me know if this information helps or if you have…

Hello Rob, Welcome to Atlassian Community! Can you please let us know what type of field you are using in your Service Desk? Is it a custom field or a system field? If you are using a select list Custom field (Single Choice), it should not be populated automatically as you described, unless you have selected a default…

Hello Jeff, Can you confirm if it is not a business project board that you are seeing? Also, could you please take a screenshot of both boards you are talking about? We will further investigate it from our side once you provide us with this information.

Hello Ava, Welcome to Atlassian community. Regarding your topics: 2. I have very specific things i want to include in drop downs as issues they are reporting Could you please elaborate a little bit more on this? What kind of things you are trying to add in your create forms? As you may know, you can create Custom Fields to…

I'm glad to know you were able to solve your issue, Vinesh. Have a nice day!

Hello Aline, Welcome to Atlassian community. The Scroll down/up are perfectly working on the old view of my JIRA instance when I use the arrow keys or the mouse scroll, as you can see in the screenshot below: That been said, we will need more information to further investigate your issue: - Have you tried to clear your…

Hello Ramesh, Please, confirm if this is the Gadget you are talking about: - Menu Gadget for JIRA Server If this is the gadget you are trying to use, I checked that it is provided by JIRA Service desk application, so you must be licensed with JSD to use it. otherwise, you will receive the error that you must have A license…

 I completely agree with you, Matt. The ability to manage multiple projects in a single view is required for most of the business cases I have worked with, that's why I have also voted for this suggestion. Thank you for giving your feedback to us. Have a nice week!

Hello Julie, Have you tried the add-on Test management for JIRA Cloud? This add-on gives you the same hierarchical structure as r4j and the requirement traceability of your tests/stories. Could you test it and let me know if this is what you are looking for? If it's not, please let us know the features you are missing so…

Hello Matt, Welcome to Atlassian community. Both roadmaps and boards of Next-gen projects are configured based in a JQL filter, just like the classic projects. Unfortunately, the difference between Classic and Next-gen project is that this JQL filter can be edited on Classic projects, but not in next-gen yet. That been…

Hello Vinesh, Are you using JIRA cloud or Server? Can you please provide us the JQL filter configured to your board and confirm if you are properly added with the sprint permissions on all projects returned by the filter? Have you disabled parallel Sprints for your board or performed any recent changes to your board…

You are welcome, Владимир. Have a nice week and please let us know if it happens again.

Hello Rob, The condition provided by in the answer below should work for you: - Script runner - Fast-track transition based on custom field value Also, since you are not an experienced with groovy scripts, would you like to try a simpler solution for your case? I believe that Automation for JIRA (300 free executions per…

Hello Aaron, Welcome to Atlassian community! Checking your screenshots, I noticed that you are using the new issue view of JIRA. Unfortunately, the new issue view is still a beta feature on JIRA and it's missing some functionalities as the edit of worklog entries. We have opened a feature request to implement this…

Hello Karim, Can you please tell us if you are using JIRA Server or Cloud? There are some bugs that can be causing this problem. Please, check if your scenario is described in one of these bugs and if their workaround fixes your issue: - Project permissions cannot be edited once JIRA Service Desk is Deactivated - Edit…

Hello Stephen, Welcome to Atlassian Community! Unfortunately, it is not possible to add swimlanes in Business project boards, however, swimlanes are not related to access permissions that you mentioned in the description of your question. If you would like to restrict your users to only browse issues in your board without…

Hello Justin, Are you using a Next-gen or a Classic project board? Please, check if your issues status is not mapped on a different column than To Do in your board settings > Columns. Explaining better, verify which status the wrong displayed issues belong to and check if it is not mapped under the "In progress" or "Code…

Hello Manon, Welcome to Atlassian Community! I understand that you would like to return your sub-tasks under their parents, displaying the columns: Epic name, Epic Link, Summary and Status. Is that correct? These would be the steps: - Click on Search > Advanced search for issues - In the three lines menu, select list…

Hello Stephen, Welcome to Atlassian community! We have identified this bug today and already reported it with our development team: - People field in Next-gen does not browse user in issue view Feel free to add yourself as a watcher to be notified about the progress of the fix implementation for this bug. Let me know if…

Hello Brendan, Actually, if you test the Time Tracking in a story once you set the working hours per day for 7.5, it should be working properly with the correct value (7.5) despite what is displayed in the Time Tracking page (7). We have a bug reported about this behavior here: "Time tracking" admin. page not showing…

Hello Sarah, Thanks a lot for your feedback. I'm glad to know you were able to find the root cause of the lack on your security level. Have a nice weekend!

Hello Esther, Thank you very much for your feedback about this. I was investigating and noticed that the workaround described in the feature request might not work for some customers indeed, although that you confirmed that no one has turned off/on the Sprint feature of your board. Anyway, I'm glad to know your issue is…

Hello Ethar, Thank you for your feedback. Actually, I'm not been able to reproduce it in y Cloud test instance - The Code Block renders just fine. That been said, please provide us the information below so we can reproduce it and further investigate: 1 - What is the version of your JIRA Cloud? 2 - What browser you are…

Hello Владимир, Welcome to Atlassian community. I performed some tests in my JIRA Cloud instance and it seems that the Ctrl-V (Command_V) command is properly working for both Tasks and sub-tasks at least from my side. That been said, can you please let us know if you are using JIRA Server or Cloud? You are using the new…

Hello Oliver, Can you please let us know if you are using next-gen or classic project boards? Also, can you please provide us if both Artists and Coders issues are on the same projects? If that's the case, you would need a field to differentiate an Artist issue from a Coder issue. You could use different issue types, for…

You are welcome, Madhu! Have a nice day.

Hello Hadar, Welcome to Atlassian Community! There are some plugins that you can use to achieve this functionality on JIRA. My recommendation would be to use Automation for JIRA Cloud and configure something like the following rule: Since the way to reference custom fields would be by Smart values, you can check the…

Hello Akshay, Welcome to Atlassian community! Can you please provide us with how your workflow is configured and how you have configured the post function? I believe you could use different transitions to move the issues in the workflow: - One to move from In development to In analysis - One to move from any other statuses…

Hello Richard, Welcome to Atlassian Community! Can you please confirm to us if you are using a next-gen project or a Classic project template? If possible, provide us with a fast video reproducing the problem. If you are using a next-gen project, it's possible that you are being impacted by the following bug: - Unable to…