Petter Gonçalves Atlassian Team

Hello Eric, Welcome to Atlassian community. The fact is that JIRA will only return the issues based on the filter when you click to run the query, by clicking on the search icon or typing enter (Return). If you type any query in the filter space and don't click to run it, it will keep displaying the issue results of your…

Hello Luke, Welcome to Atlassian Community. I understand that, for some reason, you are not being able to log time in your issues despite other users can do it. Also, you would like to have some kind of report that would provide you with the time spent breaking down by users since multiple users can log time on the same…

Hello Aishwarya, Can you confirm if you are using JIRA Server or Cloud? Also, can you provide us with a screenshot of how you are mapping the updated field to your issues? As you can see in the screenshot below, you should map the Update field to the Date Modified in order to add the date you have configured in the CSV:…

Hello Pankaj, Welcome to Atlassian Community! Can you please confirm if you are using next-gen projects? Are the Stories you are trying to add in the same project of the Epics? There are some bugs that can be causing the Sprint behavior you mentioned, like the ones below: - Unable to add issues to sprint on Next-gen…

Hello Bikash, Welcome to Atlassian Community! Unfortunately, it is not possible to bulk clone issues as you need on JIRA, however, there are some plugins that give you this functionality: - Clone Plus For JIRA - Bulk Clone Basic for Jira - Bulk Clone Professional for Jira Let me know if one of the plugins above is an…

Hello Debbie, I'm currently not facing this problem in my JIRA Cloud site, as you can see in the screenshot below: That been said, please provide us the information below so we can reproduce your problem and further investigate it: - Provide us a screenshot displaying the problem - What is the Version of your JIRA Cloud…

Hello Jakub, Sorry for my misunderstanding, but you are talking about JIRA Dashboards or Boards? Please, note that these are different features on JIRA: - What is a Dashboard? - What is a board? Per your description, I think you are talking about a JIRA Board. If I have understood it properly, the issues returned by a…

Hello Tammy, Per your description, It seems that your users are not been able to find the projects they are restricted to in the Projects page, however, When they click to create new issues they are able to create issues on these projects, although they are not able to access it once it is created. Can you confirm if this…

You are welcome, Stacy. Have a nice day!

Hello John, Both roadmaps and boards of Next-gen projects are configured based in a JQL filter, just like the classic projects. Unfortunately, the difference between Classic and Next-gen project is that this JQL filter can be edited on Classic projects, but not in next-gen yet. That been said, we have created a feature…

Hello Miranda, Unfortunately, we indeed do not have this option yet for JIRA: - Customize the columns in linked issues view Can you confirm to us if you are using JIRA Cloud or Server? As a customization option for JIRA Server, you can use the plugin Issue Matrix to add new columns/fields to the panel as you need. Also,…

Hello Alexander, Talking about prices, I believe you can use even JIRA Core application to request accounts for your systems. The problem of using JIRA Core or Software application is: It would not be an open Customer Portal as JIRA Service Desk. You would need to request it internally for every new user or add the users…

Hello Jon, You can perform this sum using a Scripted field provided by ScriptRunner Plugin. This would be the code: import com.atlassian.jira.component.ComponentAccessorimport com.atlassian.jira.issue.Issueimport com.atlassian.jira.issue.fields.CustomField//return number subtasksissue.getSubTaskObjects().size()CustomField…

Hello Eitan, By the tags added to your question, you are using JIRA Software application, right? For JIRA software, you can use workflow conditions to determine the users that can transition the issue forward in a specific status. Please, check the documentation below to know how you can configure this scenario: - How to…

You are welcome, Cyril. Have a nice day!

Hello Christoph, Could you please confirm to us if you are using JIRA Cloud or Server? I recommend you to check the following: 1 - Compare both transitions "Waiting for customer action" -> "in progress" and "Closed" -> "in progress". Check if it doesn't have any conditions, validators, post functions or properties that…

Hello Dipesh, Are you sure you are clicking in the + icon as specified in my screenshot and not in the + Raise a request? The screenshot you sent me is from the customer portal, however, the icon I described above should take you to a different screen where you should be able to create an internal ticket which does not…

Hello Zsolt, I think we will need to dig a little bit more into this to find the root cause of this behavior. Could you please open a support ticket with our standard Support? here's the link: - https://support.atlassian.com/contact/#/

Hello Chris, Have you tried to change the test issue type to any different workflow and check if you are able to move it to other steps? Unfortunately, I was not able to identify the problem with the data provided. I believe we will need to dig a little bit further on that. Could you open a support ticket with our Standard…

Hello Sameer, I don't have access to your instance to confirm if you are an administrator, however, you can check it by navigating to JIRA Settings > Apps > Find new Apps. If you are able to access this and install the add-on, you are an Administrator in your site.

You are welcome, Sophy. Please, let me know if you need help with anything else.

Hello Cyril, Thank you for your feedback regarding this bug. In fact, we have already detected it in a previous version of JIRA and reported it to our development team: Date picker does not work correctly if the system language is Portuguese I recommend you to watch this bug to receive notifications about any…

Hello Stacy, Welcome to Atlassian Community! The problem of your query is at: AND REPORTER in (stacy.baca) OR assignee in (stacy.baca) ORDER BY Rank ASC the OR parameter that you are using does not apply to the statuses you mentioned in the query. That been said, you must use Brackets to put together the JQL REPORTER in…

Hello Jason, Welcome to Atlassian Community! The flag feature is nothing but a custom field that receives a value ("Impediment") and it adds a red flag to the issue in the board view. That been said, the answer is yes! You can add flags to a sub-task issue without needing to add it to its parents. To do it in the backlog…

Hello Luigi, Here would be the steps to create and integrate a new issue type and a new workflow to a Service Desk project: 1 - Create a new issue type (JIRA Settings > Issues > Issue Type < Add Issue Type) 2 - Navigate to your project > Project Settings > Issue Types > Edit issue Types 3 - Drag and drop the new Created…

You are welcome, Dennis. Have a nice day.

Hello Suchita, Welcome to Atlassian Community! Are you looking for a way to automatically generate backups from your entire JIRA Site (Including projects, workflows, schemes, etc) or you are only looking for an export option for issue details, like CSV exports? If you are talking about your issue information only, you can…

Hello Dennis, Welcome to Atlassian Comunity! The correct channel to add/vote/watch for new feature requests and bugs in Atlassian applications is: - https://jira.atlassian.com In fact, I agree with you that the customization of the columns and the order of the Issues in Epic widget would be very useful for the customers…

Hello Sanjeev, Welcome to Atlassian Community! In order to choose if you would like to move issues from a completed Sprint to backlog or to the next Sprint, you must have already planned the next Sprint in the backlog view of your Scrum board, as you can see in this documentation: Any issues not completed at the end of the…

You are welcome, Rob. Have a nice day.