Petter Gonçalves Atlassian Team

Hello Adriana, Can you please confirm if you are using JIRA Server? Also, are you using Classic or Next-gen projects? Also, Can you please confirm if you are an administrator on this project? The Labels are properly displaying for me in my personal JIRA instance, so I can clearly tell you that this is not a lack of JIRA…

Hello Aaron, Welcome to Atlassian Community! I'm afraid that JIRA does not have a native way to integrate with Shopify indeed, however, you can check for some third-party solutions to perform it, like the ones below: - Automation.io - Jira and Shopify Integration - Zapier - Jira + Shopify Integrations - Workato - Jira and…

Hello Douglas, You can use the free plugin TestRail for Jira Test Management to integrate your Testrail together with your JIRA instance. For more information about TestRail integrations, check the documentation below: - TestRail Documentation Let me know if this is the option you were looking for.

Hello James, Welcome to Atlassian Community. unfortunately, JIRA does not have a feature to automatically sums stories estimations and populate the related Epics with the results, although we have already requested it: - Sum story points or hour estimates for any epic links I recommend you to watch and vote on this…

Hola guido ¿Estás utilizando JIRA Cloud o Server? Además, ¿cuál sería el desencadenante para mover la issue a otro proyecto? ¿Sería cuando el usuario edite un campo específico o lo cambie la issue? Si ese es el caso, se puede lograr fácilmente usando el plugin Automation for jira. Por favor, hágamelo saber más detalles o…

Hello Siddhesh, Unfortunately, Scriptrunner Behaviours is not available for JIRA Cloud yet. Although a new feature request was opened to implement a way to restrict custom field options based on another field, it doesn't have a relevant number of votes and was closed as "Won't Do": - Restrict Select Custom Field values…

Hello Ron, As you can see in this documentation, the user will appear as “Former user” in Jira Cloud when its account is deleted. Can you please confirm if the user is active in your site and that he has the correct product access to use the application? You must be a site administrator to perform this checking. If you…

¡Hola! Para asignar un grupo a un esquema de permisos de un proyecto, debe realizar los siguientes pasos: - Navegue a su proyecto> Configuraciones de proyecto> Permisos> Acciones > Editar permisos - Añade los grupos a los permisos que quieras. Para obtener más detalles sobre los esquemas de permisos, consulte la…

Hello Sam, Actually, the comment field is automatically added by default to every field configuration and there is no way to remove it on JIRA Cloud. Could you please double check if you are not able to find the comment field in the field configuration of your project? Try to search for "Comment": We will be waiting for…

You are welcome, Jeff!

Hello Sam, Welcome to Atlassian community! The new issue view uses markdown formatting, differently from the Old view which uses Wiki Markup, however, both are turned on/off in the same way: By enabling the Wiki Style Renderer in the filed configuration. About this sentence: This only appears to be an issue in the new…

Hello Ricardo, Could you please confirm if you are using JIRA Server or Cloud? If you are using JIRA server, @Alexey Matveev provided the steps to do it. If it is JIRA Cloud, you must click on the Cog Icon in the left-down corner of your application > User management > Product Access In this view, you can check which…

You are welcome, Jon!

Hello Sumanth, Welcome to Atlassian Community. Are you meaning the description of the issue type when clicking to edit the issue type or in the description of a created issue? check screenshots below to know the scenarios I am referring: If it is the issue type description (First screenshot), I believe it is not possible…

Hello Priyanka, Unfortunately, JIRA does not have this functionality although it was already requested in the past: - Add ability to restrict issue types of issues for an issue link type Since the feature request did not meet the number of votes to be considered, I recommend you to use one of the add-ons below to achieve…

Hello Uday, Welcome to Atlassian community! I understood that you have created a date custom field called "Next Date of Discussion" and is trying to return issues in JQL filter where this field has a specific date. Is that correct? To do it, you just need to specify the date in the JQL query with the correct format…

Hello Thomas, Welcome to Atlassian Community. Since you can not edit usernames in JIRA Cloud anymore directly from JIRA UI, I would like to ask you to raise a request with our standard support so they can properly check it: - https://support.atlassian.com/contact/ You can open it with the exact same description as this…

Hello Cleberton, Unfortunately, JAVA Script is a restricted function on JIRA Cloud and there is no free solution in the marketplace to integrate both Google Sheets with JIRA in real time. That being said, the cheaper and most efficient solution that I was able to find to achieve your goal would be by using the add-on:…

Hello Kamal, Welcome to Atlassian community! In fact, you can use JIRA REST APIs to create script interacts and get any relevant information from JIRA. Jus to point you in the right direction, what kind of information you are needing to get from JIRA? Are you trying to extract information from JIRA issues/Stories/Tasks?…

You are welcome, Ben. Have a nice day! :)

Hello Leslie, Welcome to Atlassian community. As you may know, the new issue view is still a lab feature on JIRA, so our developers are currently working to get feedback and check which features/fields our customers are needing to be kept/removed in the new issue view, including the View workflow, which was removed. That…

Hello Ben, Can you confirm if you are using JIRA Cloud or Server? The only possible difference between both release views is when you have more than a single project linked to your board. Each project has its own releases and it is not possible to add issues from different projects in a single common release. In other…

Hello Tulio, Welcome to Atlassian Community! There is some add-on that you can use to integrate JIRA with Excel spreadsheets, so you would be able to manage your JIRA issues directly from Excel and update them in real time. Here are some options: - Excel Connector for JIRA - Excel Add-in for JIRA Let me know if one of…

Awesome, Anne! We will be waiting. :)

Hello Jeff, The format you see in the board 6.15 Hardening happens when the board filter is configured to return issues from multiple projects and you don't have the Admin permission for all projects returned in the board. Can you please check if this is the case?

Hello Ramesh, Can you confirm if the plugin related to the gadget is properly installed in your Server? Have you tried to remove and add it back? This is a free App, so I don't believe this problem is related to a license error once you have a license on JIRA SD. If you are still facing this problem, I would recommend you…

Hello Justin, I have further investigated it, but I was not able to find a scenario where this problem is reproducible to me. Just guessing: Is the resolution of the issues displaying in the report set as Unresolved? Or are they wrongly configured with a valid resolution? Anyway, have you found a solution for this? If not,…

Hello Antônio, Thank you so much for your clear explanation. I believe that I have misunderstood your question just like Roy did in the mentioned suggestion, so I apologize for that. Indeed, JIRA does not have the functionality to build a single common loop transition that would be applicable for all statuses of a workflow…

You are welcome, Andre. Please, let me know if any questions come up once you got the approvals to perform the steps. Have a nice week!

Hello Ann, the message configured in your automation rule is been added every day to the same requests even when you flag the option "Prevent Duplicates by only adding this comment once to a particular issue"? If that's the case, I recommend you to open a support ticket with Code Barrel: - Automation for JIRA Support Let…