Petter Gonçalves Atlassian Team

Hello, I recommend you to check the following details: - Make sure your done issues are properly configured with a valid resolution - The resolution is not configured as "Unresolved" - Confirm if the statuses of your done issues are properly mapped in the last column of your board. You can check this information on Board…

Hello Hauke, The correct Endpoint to get user's property using REST API Call would be: GET /rest/api/3/user/properties/{propertyKey} You can check the following REST API to know more details about it: - Get User properties Let me know if this information helps, Hauke.

Hello Roman, Can you please let us know how your Notification Scheme is configured? Confirm if the project lead is not added to any groups configured in the notification scheme (Jira-Administrators, JIRA-Users, etc) - Double check the Notifications scheme related to the project. Additionally, check if the user is not…

Hello Peter, Welcome to Atlassian community! You can use the priority field to define which issues should be worked first. To add it to your issue types, you can navigate to your project > project settings > Issue Types > Click on your issue type > select the Priority field on the Previously created fields. Let me know if…

Hello Anil, Post functions can only be triggered using a workflow transition. That been said, you can create a loop workflow transition to all of your statuses with the post function you want and add a trigger that will execute the transition when the pull request is completed/merged. To know more details on how you can…

Hello Jay, Unfortunately, JIRA can only collect the subject and description from issues created through e-mail, so only the fields summary and description can be filled with this. However, there are some plugins that you can use to create templates on the e-mail description which identify issue fields, so you could specify…

Hello Zsolt, Welcome to Atlassian Community! Can you confirm that the project you are trying to find is of the same template like the one you are creating (Next-gen or Classic)? By default, you can only find a next-gen project to share their configuration when you are creating a next-gen project, and it's the same for…

Hello Nikesh, Welcome to Atlassian community! The new roadmap feature uses the same filter as the project's board. That been said, the board filter is automatically configured to return all issues on next-gen projects and it is not possible to edit/customize it as in Classic projects, however, we have created a feature…

Hello Sean, Welcome to Atlassian Community. Can you please let us know what is the report you are using? Normally, the time tracking format can be changed by navigating to JIRA Settings > Issues > Time Tracking and changing the Time display format: P.S: you must be a global administrator to do it. Let me know if this…

Hello Borgel, You can use the Bulk operation feature of JIRA. To use it, you must have the global permission Bulk change and have both Move Issue and Bulk Change project permissions - Both project permissions will be validated against the projects of the issues returned by the filter. Here would be the steps: - Navigate to…

Hello Joseph, Unfortunately, we do not have the option to add new columns (fields) on the Linked issue section of JIRA: - Add columns to the Issue Links section Please, feel free to watch and vote on the feature request to increase its priority and receive notifications about any updates. Let me know if you still have any…

Hello Oueslati, Can you please confirm if you are using the new or the old issue view of JIRA? JIRA old issue view has a flag option called Include Sub-tasks in the time tracking field of Stories that allows you to sum the sub-tasks time tracking to the parent Story: However, this flag option only displays this information…

Hello David, The sum of the sub-task time tracking is indeed not working in the new issue view. We reported this behavior as a bug to our development team: - New JIRA Issue View don't roll up the time tracking to its parent Feel free to watch the bug to receive any notifications about its fix implementation. For now, we…

Hello Daria, The new issue view of JIRA is still a lab feature, so our developers have not implemented the Issue Actions shortcuts to it. We have reported this lack of the suggestion below to better track the developers progress on its implementation: Hotkeys don't work with Jira New Issue View Feel free to vote and watch…

Hello Sara, We have identified that the Markdown is not working for Custom Fields in the new issue view. Even if you configure the Wiki Style renderer, it still using the Default text renderer. That been said, we reported this behavior as a bug to our development team: - Wiki Style Renderer does not work for custom fields…

Hello David, Unfortunately, it's not possible to add extra-fields or customize the default notification of JIRA, however, there are some add-ons the provide this functionality. Please, check if one of the add-ons below would work for you: - Email this issue - Notification Assistant for JIRA - Raley Email notifications for…

Hello Sandy, Welcome to Atlassian Community! Can you please let us know if you are using JIRA Cloud or server? For the Cloud version, you have the free app Rich Text Gadget for JIRA Cloud which provides you with a complete text editor to add any documents to your dashboards. For JIRA server, you can use the free app Custom…

Hello Neil, Natively on JIRA, you can use CSV export/import functionality to export the comments from an issue and import into another. Besides that, there are some plugins that you can use to achieve this goal. Here are some suggestions: 1 - ScriptRunner plugin - using a workflow transition to trigger the script: Copy…

You are welcome, Cory!

Hello Jochem, Sorry, but I'm not sure if I have properly understood your question. Can you please provide us any screenshots of the data you are viewing and what is the data you expect to see? I will be waiting for your answer to better understand your requirement.

I'm glad to know that you were able to work around your issue, Tobias. I'll further test this behavior again with the same parameters that you used with the default JIRA functionality. As soon as I reproduce it, I will start investigating the root cause of the problem and will let know once I have any updates. Have a nice…

Hello Tobias, Can you please let us know what is the JIRA default copy field value functionality that you are using to copy the fields? I have copied it using the post function Copy Value From Other Field and it has worked just fine for me. Please, check my steps below: - Added a new custom text field (Single Line) called…

Hello Jochen, Welcome to Atlassian Community. Basically, the time tracking feature lets your team record the time they spend working on issues. To enable/disable or configure the time tracking on your JIRA instance, you need to be a global Site administrator, however, if you are just needing to use it to track your…

Hello Mario, On JIRA Server, all your data, settings, permissions and history are hosted on your own Server, differently from Cloud where your data is stored on an Atlassian domain. The maintenance license expiration does not remove/delete your JIRA Application or any data related to it, as you can see in the documentation…

Hello Saravanakumar, I understand that you would like to clear your Resolved date and resolved reason when you reopen your issue, so the values for these fields would be empty when you resolve the issue again. Is that correct? If that's your goal, you can create post functions on your reopen transition to clear the value…

Hello Thomas, Can you confirm if the transition from "A-STATUS" to "B-STATUS" exists and it is not configured with any conditions, validators or properties that could be blocking the issue to be transitioned? Also, the user configured to transition the issue has the permissions to perform the transition? If both settings…

Hello Jessica, You just need to log in on jira.atlassian.com with your Atlassian Account (Top-right corner of the page) and you should be able to vote and watch it.

Hello Christian, Have you enabled the Rank field on your issues? The issues remaining of your closed sprint should be properly added to the top of the next Sprint once they are ranked higher on the board position. Please, check the documentation below to know how you can enable raking for your board: - Enabling Rank Let me…

Hello Christian, Have you enabled the Rank field on your issues? The issues remaining of your closed sprint should be properly added to the top of the next Sprint once they are ranked higher on the board position. Please, check the documentation below to know how you can enable raking for your board: - Enabling Rank Let me…

Hello Cory, Indeed, we have already reported a bug on JIRA when using Swedish language in date picker fields: - JIRA does not recognize some dates set in a foreign language Feel free to watch the bug to receive any notifications about its fix implementation. For now, I kindly ask you to create a support ticket with…