Petter Gonçalves Atlassian Team

Hello Vadim, I hope you are having a nice day. There is a couple of possible reasons that can cause the error displayed when you try to delete issues. I recommend you to check if one of the 4 possible reasons in the documentation below is the scenario you are facing: Cannot reindex jira due to Expected exactly 2 rows the…

Hello Andrew, You are welcome! Have a nice week ahead and let me know if you need help with anything else.

You are welcome! Have a nice week ahead and let us know if you have any new questions. :)

Hello Mahesh, Welcome to Atlassian community! Are you expecting the field B to update as soon as you add the value to the field A or after you finish the field edit? Unfortunately, JIRA does not have this feature natively, however, you can use Automation for JIRA add-on to achieve it. You just need to create the following…

Hello Natalia, I hope you are having a nice day. The steps to upload a new icon to priorities in JIRA Cloud are basically the same provided in the Server documentation: - Upload the image to an online public path that your JIRA can access - Navigate to JIRA Settings > Issues > Priorities > Click to edit a priority - Click…

Hello Ahmed, Welcome to Atlassian community. On JIRA Cloud API Documentation, we have the following Calls: 1 - Get workflow for issue type in workflow scheme Returns the issue type-workflow mapping for an issue type in a workflow scheme: GET /rest/api/3/workflowscheme/{id}/issuetype/{issueType} 2 - Get workflow for issue…

Hello Ricardo, I would like to kindly ask you to double-check if the project is not been configured with the Database ID in the query when the problem happens again. Sometimes when a user runs the query and accidentally click on the button to save it, the project name can be updated with the ID. Also, check in the…

Hello Jens, I hope you are having a nice day. There are some possible reasons that could be causing the problem. I recommend you to check the following: 1 - Check if the issue was imported using the Project Import -It's possible you are been impacted by the following bug: Cannot delete watchers from an issue that was…

Hello Дарья, I hope you are having a nice day. JIRa mobile uses a simpler view and does not have all the features that JIRA provides in a desktop view. That been said, I believe that your current desktop board view could be configured with some feature that is filtering the board tasks. Please, check the following details:…

Hello Amy, I hope you are having a nice day. There are two bugs that can be possibly causing this error which is based on the gadget filter, however, one o them only happens on Cloud. Can you please let us know if you are using JIRA Cloud or Server? Here are the possible bugs that you might be facing: 1 - Pie Chart Gadget…

Hello Ricardo, I hope you are having a nice day. There are two bugs that can be possibly causing this error which is based on the gadget filter, however, one o them only happens on Cloud. Can you please let us know if you are using JIRA Cloud or Server? Here are the possible bugs that you might be facing: 1 - Pie Chart…

Hello Joe, Have you had the chance to verify my last answer? Has it helped you?

You are welcome! Have a nice weekend. :)

Hello Koteswararao, I hope you are having a nice day. Unfortunately, there is no way to change your project to a different type, however, you can easily migrate your Next-gen issues to a classic project by following the steps below: * Click your Jira icon ( ) to navigate to the Jira home page. * Select Issue and filters. *…

Hello Vinay, I hope you are having a nice day. Unfortunately, there is no way to prevent time to be logged in the future. We have a feature request to implement this validation here: - Make 'date started' field in Log Work configurable Feel free to vote and watch the suggestion to increase its priority and also receive…

Hello Julie, Welcome to Atlassian community! There are some plugins which provide you with the functionality to sync multiple JIRA instances. The answer to your questions will depend on what plugin you decide to use. The one I recommend is the Exalate Jira Issue Sync & more. Using this plugin, you will be able to sync…

Hello Nallu, I hope you are having a nice day. Here are the steps to search and see a dashboard's details: - Navigate to Dashboards > Click on the three dots icon > Find Dashboard: - Search for the dashboard you need: For more details about dashboards, you can check the documentation below: - Managing Shared Dashboards Let…

Hello Andrew, I hope you are having a nice day. Could you provide us a screenshot of both create screens (Epic and tasks) specifying what is different? By default, there are some fields that its context is related only for Epics (Epic Name, for example) and also the order of the fields are pre-configured on the Epics, not…

Hello, I hope you are having a nice day. Can you confirm if you are using JIRA Server or Cloud? If you are using JIRA Server, you can add some Javascript coding in your UI background. These would be the steps: * For the javascript to run, you will need to paste the coding on the description area of the field since it…

Hello Vikiy, I hope you are having a nice day. I understand your frustration regarding the lack of features in the new issue view layout. We are still working to get all the useful features implemented on this beta version and will let you know as soon as we have officially released the Production version of the new…

Hey Stefan, There are two other Plugins I have used before that can give you the same functionality, however, the price is the same or higher than Scriptrunner plugin. Here they are: - JQL Search Extensions for JIRA - JQL Tricks for JIRA Unfortunately, I was not able to find any other free solutions to extend JQL…

You are welcome. :) Have a nice day!

Hello Giuseppe, Welcome to Atlassian Community! Searching for similar errors, I was able to identify the following possible causes: 1 - The jira-help-tips plugin was disabled in your JIRA instance To fix it, navigate to manage Apps and re-enable the JIRA-help-tips plugin, as mentioned in the article below: Cannot access…

Hello Stefan, Check the tags you added in the question, it seems you are using JIRA Server. Is that correct? There's a free add-on called AM Utils that was mentioned in one of the questions you were searching. This free add-on provides you with a new JQL extension called issuesSubtasks that you can use to return the…

You are welcome, Josselin. Have a nice day and please let us know if you need help with anything else regarding the REST API calls. :)

Hello Stefan, Unfortunately, JIRA JQL feature does not have parameters to return the sub-task issues from Stories under a specified Epic in a single query without specifying the parent of the Sub-tasks. You would only be able to achieve this using a plugin, however, here's the closest functionality you can achieve using…

Hello Janene, I hope you are having a nice day. For the issue move event, it will always notify the project which the issue is been moved to if you configure a single user in the notification, however, it will notify in both operations (To and From project) if you add the user to a project role/group. We have a thread…

Hello Susie, Could you please provide us a screenshot of your board filter and columns details in the board settings? Additionally, can you provide us a screenshot of one of the issues that are disappearing from the board informing the status it was before/after the workflow migration? We will be waiting for your answer to…

Hello Josselin, I hope you are having a nice day. You must use the Expansion feature in the JSON REST call to get the hidden parameter StartDate, however, this parameter is only available for Create Version or Update Version. You can check the documentation below for more details: - JIRA Rest API reference Let me know if…

Hello Susie, Since your backlog is also not appearing, I believe this is something related to your board filter. Navigate to the board > Board settings > General > Edit filter query and check if your board filter is returning the issues for the new statuses you configured. We will be waiting for your answer.