Petter Gonçalves Atlassian Team

Hello Reet, Welcome to Atlassian community! Usually, the only feature that can block you from creating new issues is the permission scheme. If you are a site or project admin, navigate to the project > Project settings > Permissions and check if your user is properly added to the Create issues permission. If you are not an…

Hello Joseph, Welcome to Atlassian community. I understand that you would like to pre-populate the description of the ticket in the creation screen before you click to create it, so you can edit the pre-populated text before creating the issue. Have I understood it properly? Unfortunately, the Behaviors module provided by…

You are welcome, Claire. Have a nice day! 

Hello Dhananjay, In the multi-select list, you need to determine the values you want to select for it, instead of selecting users as the User picker field. As I mentioned before, there are other fields that have similar functionality like Group picker or Single choice select lists, however, it will depend on what kind of…

Hello Dhananjay, Welcome to Atlassian community. There are several other custom fields that return different values as a list (Select list, group picker, etc), however, you must define what kind of values you are expecting it to return. Can you please let us know exactly what values you expect the custom field to return?…

Hello Jonathan, Welcome to Atlassian community. A very common mistake that some persons do is expect that the != operator will return all the issues that are not equal to the defined value + issues with no values set. Actually, the != operation will only return the issues which have a valid value which is not the defined…

Hello Jake, Welcome to Atlassian community. JIRA Next-gen projects have a tab called Features that you can use to remove some views from it. That been said, please navigate to your both projects > Project settings > Features and check if both are configured with the same features turned-on. If they are configured with the…

Hello Alan, I hope you are having a nice day. A project can be restricted in two ways: By project permission and by security levels. 1 - About the project permissions: If you navigate to a project > Project Settings > Permissions, you will see a bunch of permissions related to that project (Administer project, browse…

Hello Carlos, I hope you are having a nice day. I understand that JIRA is adding the wrong month to your due date and in a text format (Ene) instead of adding it in a numeric format as you configured in your CSV (04). Is that correct? I believe the configuration of your date picker field is using a different format than…

Hello Claire, Welcome to Atlassian community! The bubble icons that you are seeing are related to the board categories and not Columns/status. Explaining better, you have three fixed categories in your board: - "To do" (Grey): Are the statuses placed in the first column of your board. - "In Progress" (Blue): Are the…

You are welcome, Megan. :) Have a nice day.

Hello Kim, Welcome to Atlassian community. Based on the options displayed to you when you run the External system import, I believe you are talking about a JIRA Cloud instance. Is that correct? Please, note that the documentation you are referring is related to JIRA Server 7.12 and not Cloud environment. Since JIRA Cloud…

Hello Claudiu, Welcome to Atlassian community! As the new issue view is still a beta feature, our devs are still working to implement some previous functionalities, including the Symbols and emojis you mentioned, which can be rendered but not added in the new issue view now. Here is the reported feature request opened with…

Hello Andy, Welcome to Atlassian community. There are some customers last year that have performed this operation with some versions of JIRA Server (7.11, 7.12, 7.13), which has properly worked. In fact, the migration between JIRA Server and Cloud usually works just fine, the only thing that could bring any lacks would be…

Hello Lebohang, I hope you are having a nice day. Here are some add-ons that can help you achieve the integration between BMC Remedy and JIRA: - Multi-Cloud Service Management 18.2 - Integrate JIRA Cloud and Remedy - Tray.io - BMC Remedy and JIRA Integrations - ConnectAll - Remedy integrations - OpsHub - Integration…

Hello Riyaz, Can you confirm if you are using JIRA Server or Cloud? The error they are facing usually happens for two reasons: 1 - Your JIRA Admin has claimed the e-mail domain of the users and create an organization on JIRA, so all the users became managed accounts that can only be edited by Organization admins, as…

Hello Jenny, Welcome to Atlassian community. Yes, you can display a common task on two different Classic Kanban board (Not Next-gen) to be worked across teams, you would only need to add a field (For example, labels) that you will use to display it on both board filters. These would be the steps: - Create task A and add a…

Hello Micha, I hope you are having a nice day. The new issue view uses Markdown formatting instead of Markup and you are correct to say that it renders at the same time it is applied instead of render after the text is saved, as the markup of the old view did before. Unfortunately, there's no way to change this…

Hello Li Huang, I hope you are having a nice day. Yes, you can update existing issues of JIRA using CSV import. You only need to map the existing issue-key column when importing the issue. In fact, the easiest way to update issues using CSV would be by: - Exporting your issues to CSV - So you have a template of your issue…

Hello Bill, Thank you for the screenshot. Could you please confirm if the transition all -> Done also have the Blocking condition? As mentioned before, you will need to configure the condition on all transitions that go to Done to make sure it will be applied. Additionally, could you please provide us a screenshot of how…

Hello Rodolfo, Thank you for your feedback. Have you tried to move the Value field condition before the approve conditions? I think that maybe the order of the conditions are not correct since the approval must be performed after the Value field is configured. @Alexander Yordanov please check if this information helps you…

Hello Emma, Welcome to Atlassian Community! Investigating a little bit further on this, I found out a bug that might be causing some confusion regarding the Story Point Estimate field: - Story points turns into Story point estimate in new issue view Allow me to explain it better: Today, we have two fields on JIRA to track…

Hello Olivia, Welcome to Atlassian Community! When you created the quick filter "labels != outlier" it was properly returning the issues with a different label than outlier, however, it was removing the issues that do not have any labels. Is that correct? When you use the operator !=, it does not consider the Empty value,…

Hello Megan, Welcome to Atlassian community. I just would like to clarify to you that JIRA projects permission (Like move cards, edit board filters, etc) are not related to the global Site administration, but to the project permission scheme. You can be a Site Administrator and still be blocked to move cards or edit issues…

Hello Shane, Welcome to Atlassian community! Can you confirm for me if the "Initiative" issue type that you are talking about is the one provided by Portfolio add-on or is it just a custom issue type? Unfortunately, JIRA does not have the functionality to run a sub-query to return parents based on sub-tasks conditions,…

Hello Kathy, I hope you are having a nice day. The new issue view is optional for now, however, we plan to make it the official and only view available for JIRA. Of course, we see that the new issue view is still missing several features and have some bugs (Security levels, Time tracking, etc) that are blockers to several…

 Hello Hugo, Welcome to Atlassian community. There are several add-ons that provide the assign notifications that you are looking for, including the free integration between Slack x JIRA officially provided by Atlassian. The problem is to send a notification when a user is mentioned, which is not provided by the official…

Hello Orazio, I hope you are having a nice day. Could you please confirm if "defects" is a custom issue type that you have created or if it is provided by a third-party plugin? By default, the resolution field must be added to the issue together with the resolved date field when a ticket is moved to done/closed status.…

Hello Carolina, Welcome to Atlassian community! In fact, JIRA Service Desk has a feature that provides you with the Approval conditions you are looking for in a per-status basis, where you can select in which state of the workflow you want to add the approval condition: Additionally, you can add three new status after the…

You are welcome, Diego. If you have any further question regarding the steps provided, please let us know. Have a nice week. :)