Utkarsh Agarwal Community Champion

Hi @Venugopal Paladi , You can setup a Scriptrunner validator on the workflow transition. Extract out the values of both the fields and compare. You can also add a custom error message with simple script validators, You can refer a few examples here to get yourself started. Kind Regards Utkarsh

The mail handler does reads through the subject line, but only to identify the Issue key, to update comments onto existing issues. Reading a subject line is not a full fledged solution as all new emails are stored in inbox and gets removed once processed by Jira, also, you cannot educate users if on enterprise scale to…

Hi @Drishti Maharaj , There is no such inbuilt functionality available in Jira. All i can think is if you have Script runner, then make use of behaviours. I would add a locked text field right below 'Cyber Incident Categorization' which gets populated with values (description in this case) as users select the select list…

Hi @Aisha M , Creating issues and comments from email has answers to all your queries. Step two: Configure a mail server/service POP or IMAP email messages To set up issue and comment creation from email, you will need to create a mail account for a POP or IMAP mail server that Jira can access – typically, one mail account…

Hi @Vaishnavi Muchi , The dropdown next to SOW is a resolution dropdown. Which lets you select an issue resolution. Ideally the resolutions must be updated via workflow transition, if you are able to see the dropdown it means the administrators have messed up the configurations. Anyways, If you are looking to limit the…

Hi @Ramiro Justet , Only site-admins have access to modify groups and user groups memberships in Atlassian cloud. Site-admins by default provide access to administer all applications in your organization. So ideally it is not possible. As an alternative, you can enable the automatic user provisioning with an identity…

You need to probably check on the below first: Is your Jira server instance accessible to Atlassian cloud site? You need to make sure Atlassian cloud IP ranges and domains are not blocked by any security rules configured for server application. If you are struggling with any of the ip ranges, i suggest you reach out to…

Hi @David Huerta , Welcome to the community! The url @myjirasite.com/secure/attachment/10000/image.png is server instance specific and each project and attachment on the Jira server has different random directory id. The best way to identify this using UI is to hover over the attachment on the Jira server and chrome will…

Hi @Nikki Kim , Did you try removing the resolution field from the view/edit issue screen?

Hi @Aisha M , Yes, it is possible. Admins can configure Jira to receive and process emails. Jira can receive emails from licensed users to create issues or add comments and attachments to existing issues automatically. Please refer: Creating issues and comments from email Kind Regards Utkarsh

@Kelvin Po Keng Siong This is only available for company-managed projects. You cannot modify these settings. The default for any team-managed project is set to 14 days.

Connected with Atlassian and support assisted in increasing the database connections. This resolved the frequent connectivity errors.

Hi @Kelvin Po Keng Siong , Looks like you are using a Team-managed project. To enable the issue navigator for your team-managed or company-managed project: * Go to Project settings > Features. * Toggle on the switch for Issue navigator. You can toggle this feature on and off any time without affecting any of your project’s…

Hi @Enrico Stöbe , Did you try increasing the reserve code cache? Refer: Full CodeCache causes Jira to crash or perform slowly Kind Regards Utkarsh

Hi @Sujata birajdar , Welcome to the community! One option would be to use Automation for Jira. For your specific case, you can refer: Automation for Jira : Copy parent value of cascading field to another custom field Kind Regards Utkarsh

Hi @Sari , Welcome to the community! You can use the user picker field as a name to draft a jql query and save the query to create a filter. Use the same filter as your dashboard filter. NOTE: make sure to share the filter with necessary participants. Ex jql query: "participants[User Picker (multiple users)]" =…

Hi, * One highlight you experienced in this 2 years (are you a victim or Hero)? Well I kind of was a victim of being forced to create KB's & troubleshooting articles and ultimately became a hero as I progressed through. * What is that "aha moment" you cherish for life? An aha moment for me was to add Script runner to…

Hi @[deleted] , Welcome to the community! Have a look at Create on Transition for Jira If you are well versed with automations you can refer: https://www.atlassian.com/agile/tutorials/how-to-auto-create-subtasks-with-jira-software-automation Good Luck! Kind Regards Utkarsh

Hi @Kelvin Po Keng Siong Maybe this will help: Now, regarding why issue disappear, if you are the board admin in a company managed project, you should be able to navigate to the board settings > scroll to the bottom and find something like: Hope this helps. Kind Regards Utkarsh

Awww thank you so much!

The reason for restart is because i see below errors on the jira cloud site, every now and then: 1. Your jira site is experiencing high loads at the moment, try again later. 2. 3. Reason: DataAccessException: org.ofbiz.core.entity.GenericDataSourceException: Unable to establish a connection with the database.…

Hi @Chukwudi Frank Ugwulali , Welcome to the community! Please refer: Add, assign, and delete project categories Kind Regards Utkarsh

1. During large migrations we often tend to see timeouts or database connections issues. How are you planning to ensure that the efficiency and performance through CMA's (Cloud Migration assistants) is top notch? Not to mention, it is still much better than site imports! 2. What role does Atlassian support plays to resolve…

Hi @Lucas Mazzino , * You can go to https://HOSTNAME.atlassian.net and click on the 'Unable to access your account?' option. * Enter the username or email associated with the account. * Click 'Email' * Alternatively, the administrator can change the user's password to temporary password or delete and re-create the user so…

Hi @Kelvin Po Keng Siong , Welcome to the Community! You can Search for issues in a project Kind Regards Utkarsh

Feel free to vote for this suggestion: ID-7726 

Hi @Giorgos A Tsavegias , Welcome to the community! Have you setup the automation rule for the mentioned functionality, if No then please get in touch with your JSM administrators to modify the cross project automation rule to include modification to the reporter field. Currently it seems is set to the default Automation…

Hi @Akshatha Welcome to the community! A project administrator is a user with the Administer projects project permission for a particular project. By default, the 'Administer projects' permission is assigned to the 'administrators' group (via the Administrators role) for projects. The permission Extended project…

Hi @Marc-André Lanciault , Looks like you are affected by either of these bugs: CONFCLOUD-43561: Epic Link column in Confluence's "Insert JIRA Issue/Filter" is not displayed properly CONFCLOUD-51568: JIRA issues Macro instead of Epic Name showing Epic Link column I would suggest you click on the 'This affects my team' to…

Hi @Shreya , Welcome to the community! I would suggest you read through these articles: New to Jira? Start here! How did you learn to be a Jira admin? Kind Regards Utkarsh