I want my users to be able to create "TASKS" via mail . . The users should be able to send an email which should trigger the creation of a task/issue in a particular project/board.
Is that possible ? If yes, can someone help.
Thank you
Hi @Aisha M ,
Yes, it is possible.
Admins can configure Jira to receive and process emails. Jira can receive emails from licensed users to create issues or add comments and attachments to existing issues automatically.
Please refer: Creating issues and comments from email
Kind RegardsUtkarsh
Thank you for the link. Does this work the same way for JIRA server as well ?
yes
@Utkarsh Agarwal Hi, My users are already using Outlook. In that case, should I use that incoming mail servers IP to configure the mails coming into JIRA. Or should we have to a separate incoming mail server for JIRA ? Also, do we need to configure a separate email addresses for every project for creating issues from mail ?
Creating issues and comments from email has answers to all your queries.
Step two: Configure a mail server/servicePOP or IMAP email messagesTo set up issue and comment creation from email, you will need to create a mail account for a POP or IMAP mail server that Jira can access – typically, one mail account for each Jira project.
To set up issue and comment creation from email, you will need to create a mail account for a POP or IMAP mail server that Jira can access – typically, one mail account for each Jira project.
Also, if you are looking for any extended functionalities like email formats, manual emails, extended logs, better mail handlers, you can explore Email This Issue.
FYI: I do not work for META-INF KFT :-)
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