Utkarsh Agarwal Community Champion

Hi @Bhavi Patel no — as a project-level admin you generally cannot change or add to a shared workflow in a company-managed Jira project. Shared workflows require Jira admin involvement, and project admins can only edit workflows that are not shared and where the proper permission has been granted. Refer:…

Hi @Md_ Abrarul Huda From the screenshot it looks like this user has not been active since 2025. If your authentication policy was updated later to enforce 2FA, the user may never have completed 2FA setup, which would explain why there is no 2FA configuration available for an org admin to reset. Based on what you described…

Hi @safa sahli As @Trudy P Claspill suggested, you need to workaround with groups that grant access to the target apps. At Organization level, Atlassian exposes a “Remove user from group” endpoint in the Admin (Directory) API. Refer: Remove user from group 

Hi @Bashaw_ Bryan Welcome to the community! When using Copilot to create Jira Epics, the key is to align your prompt with how Epics are already structured in your Jira projects, rather than relying on free-form text. A few practical guidelines that tend to work well: Base the prompt on your standard Epic template (Epic…

Hi @Jaime Capitel _Sngular_ Seems like the UI needs to be amended to ensure Add button is disabled unless a custom website is configured under the Atlassian Admin settings. Refer: Using public websites as a knowledge source 

Hi @Rob Sung You should check out: Rovo data, privacy, and usage guidelines When you connect tools like Slack or Google Drive to Rovo, Rovo does not create a new pool of data that everyone can see. It works on a permission-aware model and respects the access controls of each connected system.

Nice refresher on what makes Jira so powerful for teams of all sizes! 💪

We’ve seen great success running a “war room” during UAT and production cutover — bringing tech leads, change managers, and key stakeholders together in real time. It really helps with quick resolutions, transparent updates, and a shared sense of ownership. 💪✨

Excited to see the innovation and creativity this year’s Apptoberfest will bring! 🎉

Thanks for the thoughtful update, @Gosia Kowalska ! 🙌 Data Center has been a big part of many of our journeys, and it’s great to see the recognition of that history while also giving customers a clear path forward. The phased timelines and programs like FastShift and Ascend will definitely help make the move less daunting.…

Hi @Yogesh Mude Jira Cloud Automation cannot directly copy attachments across two Jira Cloud sites. You can create the issue in the target site via Automation, but attachments require a workaround. The usual method is: * Automation triggers on the source issue’s transition. * Create the target issue in the second site. *…

Hi Mike, Welcome to the community! This is a current limitation in JSM Cloud—dashboards and gadgets require a Jira license to view, even if you’ve shared the dashboard and filters. That’s why your Exec group can’t see the gadgets. Atlassian has an open feature request for this: Enable Dashboard Access to Portal Only…

Hi @Joshua Stokes You’re on the right track thinking about linking issues across projects. You can link the issues when your automation creates the Testing2 tickets, so there’s always a clear connection back to the original Testing1 request. From there, another automation can copy comments from Testing2 into the linked…

Hi @Gor Greyan Welcome to the community! The "Canned Response" feature in Jira Service Management (JSM) is only available to users with an agent license. If a user can’t see this option, it’s likely they don’t have a JSM agent license or the correct permissions. Double-check that the affected user is assigned to the JSM…

Thanks for sharing this — AutoPage looks like a solid way to turn Jira data into structured Confluence documentation. I’ve seen similar needs come up for things like project charters or decision logs where simple macros don’t cut it. Curious — in your experience, when do you recommend teams go for a dedicated app like…

Good point — the Jira issue/filter macro as a mini table is handy, but like you said, it doesn’t give a true “live sync” inside the page. I’ve seen teams use Table Filter and Charts for Confluence to make those tables more dynamic, or Backbone Issue Sync when they need more advanced field syncing across Jira and…

Wondering if winners are announced @Megan Lee 

Hi @Jawaad Shaikh Welcome to the community! Quick check: Have you claimed ownership of the user domains? If yes, you can update the user’s email address to the target account. Here’s an example for migrating userA@xyz.com to userB@abc.com (considering xyz & abc domains are claimed): * Rename userB@abc.com →…

Oh wow — that project archiving story is a classic “lessons learned the hard way” moment. 😅 It’s wild how quickly Jira can turn into the team’s everything drawer when policies aren’t front and center. Smart links + JQL macros sound like lifesavers, even with the limitations for people outside the project. Sounds like your…

Great example — the classic risk tracker in action! 😎 Jira keeps the risks in check, and Confluence keeps the team in the loop. I’ve found that a reusable template with a Jira macro table makes meetings way smoother, and a bit of automation keeps everything up to date for larger projects. 🚀 Curious — do you have any clever…

Love this! 🔗 Smart Links + JQL macro = chef’s kiss 👌. Also really like the way you’ve kept it clean for devs while giving AMs/PMs all the context they need. 💯

It definitely makes life easier for AMs/PMs when everything stays linked and current. Do you use any specific macros or templates to make that referencing easier, or is it mostly manual linking?

Hi @Jose Litre There was a recent incident on the boards. Please check if you were affected — the issue has now been resolved: Refer: https://jira-software.status.atlassian.com/ Kind Regards Utkarsh

Hi @jira_admin_cu Did you try the following: {{issue.summary.extractRegex("(?i)from\s+(.+):").trim}} Hope this helps! Kind Regards Utkarsh

Hi @Sean Hearne Welcome to the Atlassian community! At the moment, Rovo AI is still in early rollout for Standard plan, and Atlassian doesn’t have a dedicated implementation team for individual customers. The enablement steps are handled directly in your cloud site once the feature is available. You can keep an eye on…

Hi @Humberto Gomes Currently, there isn’t a built-in Jira Cloud gadget that surfaces Assets (Insight) data on dashboards, but you can track progress and join early testing: * Feature Request JSDCLOUD-12494 – “Dashboard and Gadgets for Assets objects (which are not part of issues)”. Vote and watch here to influence native…

Hi @Stephen Neil Your migration story is incredible! I’m curious—how are you tracking key metrics (like user satisfaction, ticket resolution times, or cost savings) post-migration to demonstrate ROI and guide continuous improvement?

"Sprint Sage" Our “Sprint Sage” Rovo Agent suggests story points from our own Jira history, so refinement moves twice as fast. How it works! It pulls the last 8–10 sprints of completed issues, looks at type, labels, and time logged, then proposes an estimate with a short rationale and confidence band right inside Rovo…

Product Admin=Site Admin

Hi @Edward Hajas Welcome to the community! Product Admin = Can configure settings inside the product (workflows, space permissions, etc.) but can't invite users or manage access User Access Admin = Can invite users, assign product licenses, manage groups - basically all the "who gets in" stuff So that's why you can't grant…