Utkarsh Agarwal Community Champion

Hi @shailesh dhawale , JSM Cloud does not provide functionality to import public holiday calendar's. You have to either manually create them or vote for the feature request: JSDCLOUD-880 

Hi @Avi Nehama , Welcome to the community! The Table of Contents macro works on the headings in a page. If your page does not have a heading the table of contents macro will be empty. Make sure you change the format of headings. (*making a text bold does not count) Kind Regards Utkarsh

Hi @Scott Manna , A software simplified workflow is an ideal workflow which allows users to freely move issues from one status to another. The logic behind is that all status have 'all transitions', something like: FYI, there are other features and benefits of software simplified workflow, which you may refer here:…

Hi @Sandra Carrillo Atlassian products migration from server to cloud can take anywhere between 3 months to 12 months. The timelines entirely depends on the size(users& data), integrations(external), 3rd party apps (cloud availability, feature parity, available migration paths, etc.) & user migration strategy. You can…

Hi @Andrei Cravciuc , The Show field button is the cloud (new view) equivalent of configure fields button. The Show field button gets disabled only when all fields corresponding to the issue type are mandatory/required. On my cloud site i am able to use the show field button. Does this occur only with a specific issue type…

Hi @jenjohns , You can always engage a Atlassian solution partner if you need more hands-on support. A solution partner caters to your organization’s specific migration needs, from planning guidance to running the full migration end-to-end. Kind Regards Utkarsh

Hi @Soumya Subudhi , In addition to workaround shared by @Kishan Sharma . You may also explore Copy Space for Confluence cloud app. If the space is large this can come in real handy for migrations. Kind Regards Utkarsh

Hi @fiona_lebel , There is an open bug here: JRACLOUD-77924 You can try the workarounds mentioned in the description and see if that helps your case. Kind Regards Utkarsh

Hi @sweety pareek , The links are supposed to be configured by Jira administrators on Jira global configurations. Refer: For Cloud: Configure issue linking For server: Configuring issue linking Kind Regards Utkarsh

Hi @Vasilis Iakovidis , Welcome to the community! Change the customer permission for the service management portal project as below: Refer more here: https://support.atlassian.com/jira-service-management-cloud/docs/how-global-permissions-affect-project-permissions/ Kind Regards Utkarsh

Hi @sachin , Welcome to the community! Jira scrum/kanban boards have board filter as the unique source identifier. All you need to do is update the board filter to refer only a single project. Even if you delete the project(can be done by jira admins only), you still need to edit the board filter to avoid any issues. Kind…

Hi @Suma Pralhad Kustagi , There are multiple ways for project migrations across JIRA server instance: * Create configurations similar to that of source jira project onto target jira and use csv to export/import issues. Refer: How do I export all issues to excel or CSV with Jira project? Importing data from CSV NOTE: csv…

Did you try clearing browser cache?

This is a business project (Jira work management), the board features are very limited in JWM projects. Refer for more details: https://support.atlassian.com/jira-work-management/docs/monitor-your-work-with-the-board/ Does your project has multiple workflows? Are there any issues in project in those statuses? Does the…

Hi @Rukshan Perera , To my understanding the api for audit log does not have a pagination feature yet. You can try adding a filter with date range to limit the output, not the best solution but can be workaround with. Refer: https://community.atlassian.com/t5/Jira-questions/JIRA-Audit-via-API/qaq-p/747252 Kind Regards…

Hi @Amita Welcome to the community! If you are using Jira 6.4 or later follow steps here: Restore Passwords To Recover Admin User Rights. With this you would be able to Log in to Jira with the username recovery_admin and the temporary password you specified in the system property. Kind Regards Utkarsh

Hi @Nicolle Diniz , Welcome to the community! Once you remove status from the workflow, you also need to delete the corresponding column from the board configurations. Refer: https://support.atlassian.com/jira-software-cloud/docs/configure-columns/#Deleting-a-status * Go to your board, then select more (>) Board settings.…

Happy that your issue is resolved! Cheers! You can accept this answer so that it can prove beneficial for others.

Are you using 2 step verification on Gmail? https://support.google.com/accounts/answer/185833?hl=en Try enabling / allowing less secure apps. https://support.google.com/accounts/answer/6010255?hl=en 

Hi I have been using JSM for 3 years now. Looking forward to contribute and learn being a part of this group. Currently I am exploring Insight & figuring out ways to migrate Insight from server to cloud.

@Todd Whiteberg, Did you try navigating to global space permissions to check if the space is listed there? yourwikisite.atlassian.net/wiki/admin/permissions/viewdefaultspacepermissions.action Kind Regards Utkarsh

Hi @_img src_x onerror_alert_123__ , @Susann Petzold , I see there is an active incident with Atlassian with regards to create and viewing webhooks. You can subscribe to the updates about the incident here: https://jira-work-management.status.atlassian.com/incidents/770zt2v7rl2k Kind Regards Utkarsh

Hi @Nikhil Darji , I do not see the attachment! However, if you are talking about transition screen, refer: Map a screen to a workflow transition in Jira Kind Regards Utkarsh

No I meant, do not add "All/global transitions" so that users don't starts to jump across.

Hi @dinamicoplus , Welcome to the community! There seems to be a safety mechanism or feature in place. You need to contact atlassian support.atlassian.com to get this resolved. Refer: One of the organizations have vortex enabled Kind Regards Utkarsh

Hi @Michał Wierzbicki , Welcome to the community! In a Classic JSM project, you need to select "Show transition in the customer portal" on the transition you need should be allowed to customers to transition. Something like: However, from the looks of your snapshot, you seem to be using a nextgen team managed project. The…

Hi @Alejandra González , - Can we have two workflows for the same issue type/request? I need that if a custom field is= YES, it goes through a different workflow than if it's = NO No ideally you cannot have 2 workflows assigned to a single issue type. You need to have a workflow status, then create 2 transitions out. With…

What are Q4 2021 to Q1 2022 wrt Jira terminology? If these are fixversions, use something like: fixVersion changed from "Q4 2021" to "Q1 2022" Kind Regards Utkarsh

@Vaishnavi Muchi, Refer: Advanced workflow configuration Transition properties Properties are key-value pairs that can be used to further customize transitions. For example, transition properties can help to extend a copied system workflow to allow language translations. To view and edit the properties of a transition: *…

Hi @al_s , Welcome to the community! comment ~ 'name' and updated >= -1w order by updated DESC You can use the above jql (modify as required), save as a filter and list issues as filter query on a dashboard. Due to JRACLOUD-8426 you cannot use comments similar to a field on a dashboard. Regards Utkarsh