Utkarsh Agarwal Community Champion

Hi @Danilo Simic Integrating two Jira Service Management (JSM) instances in Jira Cloud can be accomplished by leveraging Jira's powerful Automation Rules feature. While the integration typically involves APIs, you can achieve the majority of the integration using automation alone, without needing to write custom scripts or…

For managing data classification and policies in Jira Cloud with Guard, it's important to utilize permission schemes, page restrictions in Confluence, and the data classification tools provided by Guard. This combination ensures that sensitive data is protected, limiting sharing based on user roles while maintaining…

It seems the issue you're facing with adding new items to the dropdown in a company-managed Jira Service Management project is likely due to field configuration restrictions. The option "You can't add an option" typically indicates that the field you're working with is either a system field or a custom field with a fixed…

Hi @Jens Bannmann Welcome to the community! You're correct that PATs are recommended and simplify setup. However, the creation of new sessions for each REST API request is expected behavior due to how PATs authenticate. While OAuth avoids this issue by reusing sessions, if you wish to stick with PATs, consider: *…

Hi @Neeta Dubey To copy the "Fix Version" from a Feature to a Story linked via the "realized by" relationship, you can adjust your automation rule as follows: * Trigger: Use an issue updated trigger or the specific event triggering the Fix Version update. * Condition: Add a related issue condition to check the link type…

Hi @Ananda, Sampath Kumar In Jira Cloud, the ability to update a dropdown list in a request form depends on the project type and the permissions you have: * For Company-Managed Projects: * The dropdown options are managed via custom field configurations. * Navigate to Settings > Issues > Custom Fields. * Search for the…

Hi Can you try to use the following smart value in the Version Name field for the "Create version" action: {{version.name.substringBeforeLast(".")}}.{{version.name.substringAfterLast(".").asNumber.plus(1)}}

If the suggestion works, would appreciate if you can accept the answer, it would help others :-) 

Using automations is a good option, however filtering to listen for specific events could become a challenge considering you have variety of logs. Also Yes, this approach is specific for paid licenses as mentioned by @Philip Kroos - TEAM XALT they are on an Enterprise subscription.

Hi @Philip Kroos - TEAM XALT I’ve noticed that the Admin Audit Logs capture events like "Jira app successfully installed" or "Confluence app successfully installed". By leveraging the Audit Log Webhook feature, you can build a custom solution to receive real-time notifications for such events. Here is what I would work on:…

Hi @ali.salem Welcome to the community! In Confluence, permissions are generally set at the space level, so a user needs view permissions for the entire space to access any content within it. Unfortunately, there isn’t a built-in way to allow a user to view a single page while keeping the rest of the space hidden, unless…

Hi @FrancoB Yes, it’s possible to update the value of a select list field via the API, but there are a couple of things to clarify: * If you mean updating the field value in an issue: You can use the Jira REST API to set the field value to whatever you’d like, including resetting it to the "default" value you want. Here's…

Hi @Urmila Namburi Welcome to the community! You can attach an Excel file to a Confluence page and ensure it displays correctly by following these steps: 1. Attach the File to the Page * Go to the Confluence page where you want to attach the file. * Click the "•••" (More actions) menu at the top-right corner and select…

When a user is set for deletion, they might still show up in some areas, such as the View all Boards view, as an admin or with other permissions, even though you can no longer see them in the Project Access settings. This is because their account is still in a pending deletion state and their permissions might not be fully…

Hi @Marine Redon From my experience, it seems that Jira prioritizes issue types based on their hierarchy first, followed by an alphabetical sorting of the remaining types. In the snapshot you’ve shared, Feature appears at the top, followed by Epic—this makes sense since, in many organizations, Epic and Feature usually sit…

Looks like developing a custom solution is the only way around the limitation.

Hi @Linda Korpås If the user is listed as a board admin in a Team-managed project, it’s because they are assigned the Project Administrator role for that project. In Team-managed projects, boards are closely tied to the project itself, and there isn’t a separate concept of a "Board Admin" like in Company-managed projects.…

Hi @Giulio Venturino Unfortunately, Jira Service Management (JSM) Standard does not natively support dynamically populating fields, such as dropdowns, based on real-time filtered issue data from the customer portal. However, using JSM Premium/Enterprise Cloud Assets (formerly Insight) is a viable approach to achieve this…

Hi there! 👋 You can achieve this using Jira Automation by setting up rules to calculate the difference between your date fields. Here’s a step-by-step guide: 1. Set the Trigger Use the Field Value Changed trigger for the fields involved in the calculation (e.g., "Date of Reception," "Proposed Date," or "Opportunity…

Hi @Sai Naralasetty You can try checking the Admin Email Audit feature. Here's the link to access it: https://xyz.atlassian.net/jira/settings/system/notification-logs In this section, you'll be able to view email logs and find an option to unblock emails. You can find more details about this setting…

Looks like you are using a Team managed Project. You should be able to manage permissions from within Access Settings of the project:

Hi @Shaunak Patel Welcome to the community! Can you try Admin Email Audit? https://xyz.atlassian.net/jira/settings/system/notification-logs Here you will see and get an option to unblock email: Read more about this setting here: Unblock user invites with the admin email audit Hope this helps! Kind Regards Utkarsh

Hi @Patrick Till In Jira Service Management (JSM), there isn't a built-in way to directly group or sort attachments, but here are a few workarounds to help you manage and find critical documents: * Use Custom Fields: You can create a custom field to tag important documents like "Functional Specification" or "Sign-Off…

Hi @Edward Dixon Welcome to the community, please see if below conversation helps: Is there a limit of number of projects that can be created in an instance?

To find the name of the permission scheme used by the project: You can navigate to project settings > Summary : or, if you open any permission scheme from global settings, you get to see the list of project assigned to the scheme:

Hi @Vera Valshonok , You need to modify the project permission scheme to ensure that the Delete Issues permission is granted to the appropriate users or roles. Here’s how to do it: * Modify the Project Permission Scheme: * Go to Jira Settings > Issues > Permission Schemes. * Find the Permission Scheme that is associated…

Thank you for pointing that out! You’re absolutely correct—Team-Managed Projects don’t support conditions or advanced workflow customizations like those in Company-Managed Projects. Unfortunately, this means the feature isn’t available natively for Team-Managed Projects. If this functionality is critical, you could…

You're absolutely right. Jira's approach is likely designed to streamline notifications, avoiding long email threads with extensive comment content. Instead, it encourages users to interact directly within Jira for the full context. That said, many users share your perspective, and Atlassian has been known to consider…

Hi @Kaj Sennelöv You’re correct: your Atlassian account email acts as a global identifier, so changing it will update the email across all Atlassian cloud sites. Switching to a different account can be tricky, but good luck! Kind Regards Utkarsh

Hi @Ralf Schmelter Welcome to the community! Confluence doesn't have native support for workflows like Jira does. While you can use basic features like page restrictions and comments for simple processes, they don't offer full workflow functionality. For more advanced workflows, you'll likely need an add-on from the…