Petr Vaníček Expert

Regarding add-ons it's same. SLA in Service Desk is by default, but for SLA in Bussiness project you need add-on.

So you are using probably self-signed cert. If it's your case then you need import cert into keystore. Do you need SSL for DB connection (like it's not in same network)? 

Hi, for you is important this line Caused by: java.io.FileNotFoundException: /home/jira/.postgresql/root.crt (No such file or directory) So probably there is no certificate or Jira user doesn't have access to this file.

Hi, not by default, but with add-on it should be possible. It look like this one should fir your needs. https://marketplace.atlassian.com/apps/1221115/sla-plugin-for-jira?hosting=cloud&tab=overview

Hi @Vinh Le , I meant this as @Vickey Palzor Lepcha wrote - so just make a script to delete unnecessary backups.

Hi, yes, those are full backups. I recommend you to make some kind of script with backup deletation scenario like this. * last week - everything * before week and last 30 days - one backup per 3 days * older than 1 month and less than 1 year - 3 backups per month (start, middle and end of month) Hope it help :-)

@jeremy.taylor Yes, you are right with that documentation, but everytime you must keep in mind instance customizations like scripting with Scriprunner or JMWE. So as first try to repair all scripts in conditions, validators, post functions and also services/listeners if they are also used.

Hi @jeremy.taylor , as @Tinker Fadoua mentioned - it's possible that this problem is related to scripts. So first try to repair scripts (not only imports on first lines of scripts). As I can suggest you didn't check this part of documentation - Preparing for Jira 8.0 - I guess corectly? In Jira 8 there has been moved…

Yes, best practise is to upgrade both. But if you have test environment you can try to upgrade only Service Desk via OBR file and check if everything is ok. Since you are using Jira 7.13.X then I expect compatibility with SD 3.16.X From my practise - first upgrade Jira SW/Core and then by Update button Service Desk. 

Hi, you can use OBR file downloaded from Marketplace (see link below). In <URL>/plugins/servlet/applications/versions-licenses click on "Upload an application". https://marketplace.atlassian.com/apps/1213632/jira-service-desk/version-history

Hi, you mean with "retrieve code" login via SourceTree (or any other Git client) or via web interface? If you mean via Git client SW then try look at this - https://community.atlassian.com/t5/Confluence-questions/Bitbucket-account-converted-to-Atlassian-ID-can-no-longer-access/qaq-p/1126496 And if via browser then you…

Hi, are you sure you are using same account? 

Hi, there are no public release dates, but you can try checking EAP page. As you can see there are no releases yet for 8.6. https://www.atlassian.com/software/jira/download-eap

Hi, v8 is not yet supported. You can look at supported platforms here. https://confluence.atlassian.com/adminjiraserver/supported-platforms-938846830.html

Hi, maybe you have also /jira after domain so try this - <domain>/jira/secure/admin/ApplicationAccess.jspa

Hi, what about other groups? Try to look on this page in administration if are used used groups to giving application access. <domain.abc>/secure/admin/ApplicationAccess.jspa

I read both - your question and your own solution, don't worry. I commented your anwer only for other users (with source linked to KB), because it's possible to find all related information in Atlassian documentation. Upgrades of any apps over more than one platform release can lead to problems. Good practise is to do this…

Hi, I just edited your question and removed your SEN ID. You need to contact Atlassian support directly as @jira guy said. Maybe your problem is also in using HSQL DB - I really recommend you to switch regular DBMS like PostgreSQL because HSQL is not for production purposes and also it's not supported by Atlassian support.…

Hi, that's great you solved it by yourself, but you are little bit wrong with - "Too bad I couldn't find a solution on this from the Confluence forms, or google" - as this is mentioned in upgrade notes (see link below).…

Hi, ok, then I have another advice. Try to install Confluence with PostgreSQL (supported version by supported platforms knowledge base) - if it will work then problem will be somewhere around MS SQL. Just try this - then you will be sure where is current problem. 

Did you configure DB by this tutorial? https://confluence.atlassian.com/doc/database-setup-for-sql-server-9258.html Also try to check this troubleshooting article - especially resolution 4…

Hi, this is community site - so probably you should contact Atlassian support directly in that case. https://support.atlassian.com/contact Based on your description I expect you are using cloud applications. But if not, then you shuld contact your admins.

Hi, can you share more error details from your log?

Hi, you can find needed information in the linked FAQ's below. https://www.atlassian.com/licensing/purchase-licensing#payments&refunds-1

Hi, this is only community of other Atlassian users - so there are other Atlassian customers, Atlassian partners (like me) and also Atlassian Team, but in that case you should cotact support directly by https://support.atlassian.com/contact

Hi, there should not be any problem. Just as usual do this first on testing environment and check upgrade notes (like ended support of PostgreSQL 9.3) and release notes. https://confluence.atlassian.com/jirasoftware/jira-software-8-4-x-upgrade-notes-975017731.html…

Hi, can you share any log? What is your version of Jira? .... Can you share any important details (JMV args, parameters of VM, why are you using desktop OS,...)?

Hi, you can't upload exe file. You need to use OBR file for Jira Software or Service Desk. But first you need to upgrade Jira Core by classis upgrade. So you can do this by an installer for Jira Software (so will have upgraded Jira Core and Software in one step).…

Probably it's ok, it's only warning. There isn't any line like "caused by"? When this happened?

Hi, so do you have any problems or are you just asking about it? Can you insert longer part of log into code block or somethign like Pastebin?