Bill Sheboy Expert

Hi @Ismail Sanni As you describe the rules were not created by you, I recommend using rule export to find them: * from the global rule list, export all of your rules to JSON * open the result in a text editor / viewer, and search for your URL * once found, identify the rule name * return to Jira to examine the rule for…

Hi @Julia Casciato For a question like this, context is important for the community to help. Please post the following: * what version of Jira are you using: Cloud, Server, or Data Center * for Cloud, what type of project is this: company-managed, team-managed, JPD, etc. * an image of your complete automation rule in a…

Hi @Crystal Wang -- Welcome to the Atlassian Community! Are you using Jira Server or Data Center version of automation rules? If so, the Lookup Issues action does not support most fields yet, including custom fields. Here is the suggestion to add those: https://jira.atlassian.com/browse/JIRAAUTOSERVER-877 The workarounds…

I am glad to learn adding the parentheses solved this! Regarding the re-fetch, that is this action: https://support.atlassian.com/cloud-automation/docs/jira-automation-actions/#Re-fetch-issue-data The change to the rule would be this (in bold below): * action: work item created * action: re-fetch work item data *…

Thanks for that information, and I see a few things to check: * Your rule trigger is Work Item Created. That specific trigger can have timing / racetrack problems where the rule starts before all data is available, leading to unpredictable rule behavior (and sometimes errors). The mitigation is to always add the Re-fetch…

Hi @Luka Hummel - codefortynine As a reminder...when recommending a marketplace vendor product, please ensure you disclose your affiliation to that vendor in your post wording, and not just in your profile name / badge. For more information about this, please see: Atlassian Partners - Rules of Engagement…

Hi @Bart De Raeymaeker -- Welcome to the Atlassian Community! Short answer: that is not possible with the existing features of Jira Cloud. This symptom is a long-standing one for Jira, and there have been many suggestions over the years to improve the behavior. Here is one from over a decade…

Hi @Fabio Cerullo Without seeing the details of your create variable action, edit action, and the audit log details, are you trying to follow the guidance in this knowledgebase article: https://support.atlassian.com/jira/kb/how-to-append-objects-to-an-assets-object-attribute-using-automation/ Kind regards, Bill

Hi @Matt Please post an image of the audit log details showing the rule execution, with all the areas at the right side expanded, to provide context for what happened when the rule executed. Thanks! Kind regards, Bill

Thanks, Trudy! Also, I updated the above suggestion to use a simpler way to count the values.

Hi @Trudy P Claspill I note your example rule does not have a condition to check the trigger issue's type (assuming it is not an Epic), while the one from @Sam Lin has a condition check to confirm the trigger is an Epic. But both rules use the same JQL for the Lookup Issues to test parent = {{issue.parent.key}}... I…

Thank you for that information. Is the symptom the last four tasks added have incorrect values for the Due Date and Start Date, or something else? If the dates are incorrect, please show an example of the values used to set the Due Data and Start Date values. I want to see the expressions, so please post those as text in…

Hi @Sophia Skinner -- Welcome to the Atlassian Community! Without seeing your complete rule (in a single image) and the audit log details, I have some questions which may help explain what you are seeing: * First, does the rule add each task, one by one, or is there any form of branching in the rule? * You describe "the…

Thanks for clarifying, Tom. I do not believe the built-in table macro supports formulas. Have you checked if the macro / feature you are using is from a marketplace addon / app to Confluence?

Hi @Tom G -- Welcome to the Atlassian Community! You posted this question in the Confluence Cloud area, and it seems you are asking a question about a function of a spreadsheet tool, such as Microsoft Excel. If so, perhaps check the documentation for that tool. If not, please clarify where you are trying to use that…

Hi @Evan Kaung -- Welcome to the Atlassian Community! Without seeing your entire rule for context...I am not following how you are trying to use the Lookup Table. When a Lookup Table is created, the Keys are static values and the Values can be static or dynamically determined at the time the table is created. The Values…

Hi @Alan O_Driscoll -- Welcome to the Atlassian Community! What is the source of the notifications messages? For example, if they are being added by an automation rule, perhaps the rule is mentioning a different user than the initiator of the action. Kind regards, Bill

Hi @Stephen_Lugton Yes, and... I find it helpful to remember Jira is just another tool, and sometimes helps a team while other times not so much. My go-to guidance for teams is always: "there are no best practices; only better or worse ones for the team and context supported." So, turn-up-the-good and resolve / mitigate…

Hi @Trudy P Claspill A couple of things to try... #1) Where you copied the number and got the float conversion error, try adding floor to force the value to an integer first. #2) Try using the longer format of date math expressions, which works for Cloud but I do not know if it works for Server / Data Center. The idea is…

Hi @Rhys Gottwald With the new Folder Created trigger, my testing last week showed the only smart value returned is {{folder.id}} and that one is not in the documentation yet. (neither is the trigger). To get the folder's name, you could use the Send Web Request action to call the REST API endpoint to get the folder's…

Hi @Vincent DESOUTTER -- Welcome to the Atlassian Community! Adding to the suggestions from @Dick here are more details I wrote on using the REST API for a situation like yours: https://community.atlassian.com/forums/Jira-articles/How-Can-I-Sum-Up-Multiple-Issues-into-a-Parent-Number-Field/ba-p/2882712#M16701 Kind regards,…

Hi @Björn Brynjar - Smart Guess What is your association to the other vendor product for which you provide a link? As a reminder...when recommending a marketplace vendor product, please ensure you disclose your affiliation to that vendor in your post wording, and not just in your profile name. For more information about…

I am still unclear "why" you are doing this. What need does this solve? Knowing that will help the community to perhaps suggest other solution approaches. And, you seem to have changed the scenario. I bolded the part you have changed. GIVEN a work item exists in "Project A" AND the work item has a Summary of exactly…

Hi @Brandi Guess Based upon the original announcement for those batched, Confluence smart values, there are ones by owner for the Premium and Enterprise license levels: https://community.atlassian.com/forums/Confluence-articles/New-batch-notifications-and-look-up-capabilities-%EF%B8%8F/ba-p/2757589 I do not have one of…

Hi @Jackie Bilog Are your linked issues in a chain, where you want the updated dates of one to impact the next, and so on? If so... Automation branches which could be on more than one thing are executed in parallel. What this means for your rule is: * the updates will essentially update in a random order, at the same time,…

Hi @Victoria Tortelli -- Welcome to the Atlassian Community! You could use condition expressions in your email to dynamically show (or not) the content for the missing fields: https://support.atlassian.com/cloud-automation/docs/jira-smart-values-conditional-logic/ Or, you could first set created variables, using if / else…

Hi @Tara Brown -- Welcome to the Atlassian Community! First thing, there are known problems with the accuracy of the changelog for list fields (e.g., Fix Versions, Sprints, etc.) when provided to automation rules. The accuracy worsens when the fields have been changed multiple times. And while there are specific smart…

Hi @Angel To help you solve this scenario, let's return to the earlier question from @Darryl Lee What do you want to do when an exact matching Summary is found? For example, do you need the issue's key? Do you need something else? And...what is the source of the search value, "\"textfunny data\""? The source impacts how…

Hi @Jackie Bilog Adding to the suggestions from @John Funk ... The advanced planning / roadmap fields are not listed in the dropdown lists for many rule actions. Instead, they must be set using a JSON expression. For example, in the Edit Work Item action select "More options", entering the JSON. This would set the value to…

Hi @Priyanka Agrawal You have already created a question for your scenario. Please stay with that thread so the community can better help: https://community.atlassian.com/forums/Jira-questions/Automation-logic-help/qaq-p/3016436 Hi @Srinivaas Did you solve this question yet? As we cannot see your rule, and based on what…