Bill Sheboy Expert

I hope you enjoy your holiday and time off! When you return, let's consider how to combine the conditions as you want BOTH of the subtask type checks to succeed. That may be done by combining the tests in a single JQL expression. * trigger: work item transitioned * branch: to parent* lookup issues: the JQL should span both…

Hi @Rafael Miranda -- Welcome to the Atlassian Community! Although that error message is not super clear, it does indicate the problem: the rule has no work items to process. The Scheduled Trigger can process with or without work items. When you want the rule to process specific ones, please add a JQL statement to the…

Hi @Kauana Rodrigues dos Santos Adding to the suggestions from @Stephen_Lugton ... I suspect the problem is the special characters in your Status name values. Perhaps try using the numeric ID value for your Status in the JQL. Kind regards, Bill

Hi @Priyanka Agrawal Adding to Valerie's suggestions... Please also include and review the audit log details with your rule to help understand what is not working as expected. From what you posted we can see: * The rule stops if no results are found in the Lookup Issues result, and so the if / else block is not needed;…

Hi @Bo Aye -- Welcome to the Atlassian Community! Adding to Shawn's answer, here is the suggestion to add that feature: https://jira.atlassian.com/browse/AUTO-76 There are several related suggestions in the comments that you may also want to watch / vote for as well. Kind regards, Bill

Hi @Stephen_Lugton FYI for your example rule using the Manual Trigger and which uses a Branch on JQL: Behind the scenes, the automation engine automagically excludes the trigger work item (i.e., issue) for a Branch on JQL by adding AND key != {{triggerIssue.key}} to prevent accidental runaway recursion possibilities. To…

Hi @Radia Dev -- Welcome to the Atlassian Community! If your work item in Teams is already "linked to an issue", please first pause to identify how that is happening and if you already have an app installed to help. Next, please review the automation rules action to Send Microsoft Teams Message to learn if that will…

Hi @Manish Nadar Please consider pausing and discussing with the entire Scrum Team (product owner, delivery team, and scrum master) to better understand why this is happening, perhaps at your next retrospective. And consider the consequences of changing the work items after the sprint start on achieving goals, planning…

Hi @Mayuresh T Athalekar No, not with the current features of boards. There has been an open suggestion for that feature since at least 2012, although there are many other such suggestions: https://jira.atlassian.com/browse/JRACLOUD-91262 Kind regards, Bill

Hi @Nathan T. Gundy -- Welcome to the Atlassian Community! The toDate() function converts a text value to a date / time: https://support.atlassian.com/cloud-automation/docs/examples-of-using-smart-values-with-dates/#Converting-text-to-dates Your custom fields are already date (or date / time) picker fields, and so the…

Hi @Anthony Please show images of a complete, running rule and the audit log details demonstrating the symptom you describe. You may obscure any private company details, as needed. Seeing the actual rule and log will provide better context for the community to help. Until we see those images... You appear to be using Jira…

Hi @Angel Without seeing your entire rule and audit log for context, I do notice two things: The list size function used with a Lookup Issues result is already a number, and so converting that with the asNumber function likely does not work. Instead please try just this: {{lookupIssues.size}} Next, you create a variable…

@Piyush Annadate _ACE Pune_ -- Please note the differences between your rule and Nathan's one... You have selected a specific Space in the Publish Page action, and so it can resolve to folders and pages within that scope to set as a Parent. But Nathan's rule is using the context from when the rule was triggered manually,…

Hi @James Luther -- Welcome to the Atlassian Community! What is your association to the product you are recommending? As a reminder...when recommending a marketplace vendor product, please ensure you disclose your affiliation to that vendor in your post wording, and not just in your profile name. For more information about…

Hi @Melissa Mattee Murphy Several fields are not listed in the automation rule's dropdown list for actions, conditions, etc. I suspect Team is one of them because there are several different things named "team" in the various Jira products / features, and the most recent "team" feature is not supported by several rule…

Hi @Kristiyan Trenov -- Welcome to the Atlassian Community! Jira Query Language (JQL) is not a SQL, and so does not have many of the features of a SQL...such as joins between result sets on the field values. How frequently do you need this type of query as that will determine possible workarounds: * Need this one time*…

Hi @Will Harrison -- Welcome to the Atlassian Community! First thing, you appear to be using the Premium license level and I do not have that one. Thus I may not see all of the features you have with JPD. With that out of the way... I saw your earlier question on this topic, and @Tanguy Crusson can confirm if there are…

Yes, and...to Mikael's suggestions: Definitely do this merge / join accounts before you lose access to your old account's email. After that, there is no way to join them from the community if you are unable to log in. Kind regards, Bill

Yes, as I do not believe the built-in plain number fields have a display mask / format.

Hi @Filipe Paixao De Lima Long ago...I wrote this suggestion to improve logging, requesting optional verbose information logging: https://jira.atlassian.com/browse/AUTO-36 It is finally in progress, although it is unclear what Atlassian is implementing as they have re-worded my original suggestion multiple times and…

Hi @Nathan Charles Unsworth -- Welcome to the Atlassian Community! The current rule features have limited support for folders. I believe there is only a Folder Created trigger and the {{folder}} smart value, but not support with the Publish Page action. Here is the suggestion to add more support for folders in…

Hi @Travis Hill I hypothesize you are putting the result in a number field, and so the last digit is truncated. Is that correct? If you put the values in a text field I would expect the digits to be preserved. Kind regards, Bill

First, I recommend not changing the rule when trying to understand its behavior, only changing it when it does not work as expected, and then testing further. Based on the log you show, the link directions are impacting which issue is the "trigger / source" versus the "destination" for the linkage. And, there is not…

Awesome; I am glad to learn it is working! Please consider marking this question as "answered" to help others with a similar need find solutions faster. Thanks!

For which endpoint is the response not JSON? Please show an example, perhaps trying writes to the audit log and using the dot-notation to confirm what can be accessed.

Yes, you may upload images of your rule using the "Insert Photos" control when responding. If you post those it will help the community provide better suggestions.

Hi @SilkeS Has the team noticed the counts for total posts, accepted solutions, and badges are different on one's profile page versus what is shown when viewing the top-level of the forums: https://community.atlassian.com/forums I wonder if there is filtering that happens which makes the values different (similar to…

Hi @KillyDream Based upon what you show, the person did add a attachment as a comment, and so the rule triggered. If you want to exclude comments which only contain an attachment without other content, perhaps use a smart values condition to check if the {{comment.body}} only contains the markup for an attachment. I…

Hi @Leonardo Herrera -- Welcome to the Atlassian Community! I recommend asking this question in the developer community: https://community.developer.atlassian.com/ Kind regards, Bill

Hi @Petra Keiser -- Welcome to the Atlassian Community! I believe that is possible using an automation rule, and it is a bit complicated... While there is a Folder Created trigger to start the rule, and its identifier may be found with {{folder.id}} one may not branch to it (even with CQL) to add the pages under it. A…