Bill Sheboy Expert

Hi @Matt Ho Would you please post an image of your rule and of the rule's audit log? That will help the community give you ideas. Thanks! Best regards, Bill

Hi @Alex -- Welcome to the Atlassian Community! Just to confirm, you have created a new custom field, called Fix Version, and you do not mean the built-in field Fix Versions, correct? If so, the project admin should be able to use ... Board Settings > Card Layout to add additional fields to the backlog or board views. This…

Hi @Gloria Landsberg I suggest contacting the vendor of that add-on directly, perhaps using their support page in the marketplace, to ask this question. Maybe they will have a setting/option you have not found yet. Best regards, Bill

Hi @sowmi smart -- Welcome to the Atlassian Community! I believe you posted the response twice rather than the request and response. Please consider editing your question so the community can help. Next, please consider editing your post to remove your specific company URL information. Finally, when you are using JSON to…

Hi, Jessica. I believe that with the email handler options you can add the CC'd people as watchers to an issue. Will that work for you? __Bill

Hi @Maurice Stassen You appear to be missing the curly brackets around the smart value for your field. Please try this one for your JSON. { "fields": { "Account": {{issue.Company Code}} },} Here is the documentation on using the advanced editing with JSON to give you more ideas:…

Hi @Alexander Stahl -- Welcome to the Atlassian Community! Please take a look at this article showing how to make Jira issues and information available in Confluence: https://support.atlassian.com/jira-core-cloud/docs/use-jira-cloud-with-confluence/ Best regards, Bill

Hi @Daniel Loewenstein No, I have not seen that condition test, and... Here is a article on how to capture the some of the development data as entity properties when the initial triggers occur. (Some of that data is *only* available when the trigger occurs, so preserving it is useful later.) Using entity properties, you…

Thanks, Jade. Once you learn the cause of the issue, would you please post back here what you learn from support? That will help others in the community find solutions faster. Thanks again! __Bill

Hi @Daniel Loewenstein -- Welcome to the Atlassian Community! Thanks for all the details on the issue you are seeing. You have provided a summary of your automation rules and one example rule, so I wonder if... * the asynchronous nature of the rule execution is causing multiple rules to fire, and so changing status…

Hi @victoria cole If you mean the color of the columns on that chart, you cannot do that with out of the box Jira Cloud. You can only change the thin color bar at the top of the gadget. There is a suggestion to allow more color configuration here: https://jira.atlassian.com/browse/JRACLOUD-42158 And there are likely…

Hi @Bishop Justice One way to find smart values for fields you want to access is to identify an example issue with the field and use the REST API to make a call in a browser. Then look at the JSON to find the name. Here is the how-to documentation for that method:…

Hi and thanks @Rocsana Chereches for the information. However, I wanted to find out what issue fields are supported (for example in documentation like the other integrations) before I set up the connection to Teams and experiment to figure out the fields. Best regards, Bill

Hi @Mario Dagrada -- Welcome to the Atlassian Community! Have you checked with your site admin about the integration/access settings? They may be able to see something disabled for GitHub access. Here is a related article that may help: https://support.atlassian.com/jira-cloud-administration/docs/integrate-with-github/…

Well, I can think of two more things to try before submitting a ticket to support: * clear your browser cache and close/re-open the browser to see if something is preventing the display * toggle off the new-issue-view to see if components are visible Next, consider submitting a ticket to suport:…

Hi @Jennifer ONeill According to the documentation, that is correct for the Basic Roadmap (Beta version): https://support.atlassian.com/jira-software-cloud/docs/manage-dependencies-between-epics-on-the-roadmap/ To compare to what is in the advance roadmaps with the premium license, please look here:…

Hi @alison.fromont -- Welcome to the Atlassian Community! This is the work item for addition of basic roadmaps for Classic projects. If you watch it you may see the updates, like when beta ends. https://jira.atlassian.com/browse/JSWCLOUD-17214 Best regards, Bill

Hi @Jade Stephen Have you figured out this issue yet? If not, I recommend submitting a ticket to support as you are site admin for a premium instance. They will be able to look at your instance (if you allow it) to specifically see what you see. https://support.atlassian.com/contact/#/ Best regards, Bill

Hi @Silvia Mally Fattori I would guess "no", and instead have you considered the idea of using an automation rule which would update Due Date to match when your custom field value changes? Then the Gantt/roadmap would update automagically. If interested, please look here for information to get you started with the…

Hi @Cloud Control Limited -- Welcome to the Atlassian Community! As of now, there does not appear to be anything in the marketplace pre-built for Jira Cloud and Microsoft Planner connection. I recommend also searching yourself because your team will have a better understanding of what you…

Hi @Geoffroy Van Den Broucke Did you see this post with the same symptom, and a solution: https://community.atlassian.com/t5/Answers-Developer-Questions/cannot-be-installed-on-this-Cloud-instance/qaq-p/570117 Best regards, Bill

Chris, sorry but I only have the basic roadmap so I cannot try to replicate this; I do not have the scheduling feature. How about this: are any epics on the board associated to work items which are included on any Kanban boards, perhaps in other projects? If not, try this: * Create a new test project, with only a scrum…

Thanks for that info! There appears to be a problem with the contents of your edit or the smart values. Please post the text that is in your edit of the summary field as it is truncated in the image.

Hi @Shane Fitzgibbon Would you please post an image of your rule and audit log for the rule? That will help the community offer you ideas. Thanks! Best regards, Bill

Hi @Stefano Mengotto Would you please post an image of what you are seeing? That will help the community provide ideas. Next, the basic roadmap (shows up as "Roadmap Beta", I believe) uses the Start Date and Due Date for the epics to show information. If you run a JQL filter of your epics, including those fields, do they…

Hi @Siddesh Mahajan Do you have automation for Jira (or Automation Lite) installed? If so, you can create an automation rule to do this. Please see this documentation to get you started: https://confluence.atlassian.com/automation Best regards, Bill

Yes, and... If the field is missing on the view you can use the Admin Helper (as you appear to be a site admin). On the create or edit view, select the link "Where is my field" and it will guide you. https://support.atlassian.com/jira-cloud-administration/docs/use-the-jira-admin-helper/

Hi @Kim P When you note "the field did not create on my issues", what do you mean? In project settings, you add/maintain components. To then add it to a specific issue you edit that issue's component field. Best regards, Bill

Hi @Rasha Farouk This question looks like it overlaps the other one you wrote: https://community.atlassian.com/t5/Jira-Software-questions/Limitations-at-using-on-parallel-sprints/qaq-p/1541595 Would you please consider marking one of them as "answered" so responses are not split between the two? Then you may mark the…

Hi @[deleted] Noting the error shown on your screen grab, I checked the documentation... It says that once a Kanban board is associated to plan story points cannot be used. https://confluence.atlassian.com/advancedroadmapscloud/scheduling-998651033.html Please check for any Kanban boards associated to the plan on the…