Bill Sheboy Expert

Hi @Sam Dunne -- Welcome to the Atlassian Community! What is not working as you expected with the rule to update the Initiative? Perhaps if you post the audit log for that rule it will provide more context. Until we see that... By default, the actions of one rule do not trigger other rules. This is to prevent accidental…

Hi @Jesper You definitely can test a single-selection option, custom field's value as you show. The key is having the correct field... Smart values are name, spacing, and case-sensitive, and they often do not match the field name displayed on the work item views. When an incorrect one is used, that interprets as null, and…

Thanks, and I should have tried that first as I see the same defect: * When selecting the quarter, the dates are correct * When displayed in a list view, the first month is off by one * The data behind the scenes (in the JSON) is correct I recommend asking your Site Admin to submit a ticket to Atlassian…

Hi @Jess Jose -- Welcome to the Atlassian Community! Did you recently change your quarter settings? If so...My understanding is when the settings are changed any existing "quarter date range" values in Ideas need to be manually updated to reset the value. It does not happen automagically. Kind regards, Bill

When you checked, were there any other links present? Please post an image of your current, complete rule in a single image, an image of the edit work item action, and of the audit log details. Those may help explain what you are seeing. And...if your rule is using the Work Item Created trigger, this could be a timing…

I would start with the support tab of their marketplace page: https://marketplace.atlassian.com/apps/6820/scriptrunner-for-jira?hosting=cloud&tab=support

Hi @Anne Gallant Without seeing an example of your rule and what would change for different teams / service accounts, it may be difficult for the community to offer suggestions. Would you please post an image of the example rule? Thanks! Until we see that... Although a rule can test multiple conditions, such as with an if…

Hi @Els Bassant Without seeing your complete rule, the action, and the regex, I wonder... Have you tried escaping the square brackets to prevent any detection as a character class? Kind regards, Bill

If your variable filteredAppKeys contains a comma-delimited list of values, it needs to be split before iteration will work: [ {{#filteredAppKeys.split(",")}} { "key": "{{.}}" }{{^last}},{{/}} {{/}} ] FYI...I am not currently using assets in my test site and so cannot experiment with that expression for an object update.

Hi @Ramona Wechsler -- Welcome to the Atlassian Community! Short answer: if you are on a paid license, I recommend working with your Jira Site Admin to submit a ticket to Atlassian Support to take a look: https://support.atlassian.com/contact/#/ When you hear back from them, please post what you learn to benefit the…

First, changing the scope is not needed for this scenario: you are getting the key(s) as plain text from the {{issue.issuelinks}} smart value and not trying to interact with them as actual work items. Next, from what you describe, I do not believe the links contain what you are expecting. I recommend identifying an example…

That may be due to the markup in the field (if it indeed does have bolded text) because it would be more than one single character. Using {{issue.description.text}} before any parsing can help remove markup. I recommend writing the {{issue.description}} to the log as that will help confirm what is in there, and speed along…

Something seems incorrect if that expression does not work. This is one reason posting images of rules, actions, and the audit log helps to confirm we are aligned on what is being tried. Regardless... * The trim() function does not take parameters, and so trim(",") does not do anything with the "," passed in * The distinct…

@Boris Ahrendt -- As I noted earlier, please change the rule actor to one with update permissions for the JPD Ideas (e.g., someone with the Creator role) and re-test.

For the images, please select the "insert images" button when responding, select your local image, and upload it, resizing as needed. Without seeing all the details of your rule and the audit log, it is quite difficult to know the cause of the symptoms. From what you describe, it seems you are trying to add multiple user…

Hi @Mahammad Rafi Shaik -- Welcome to the Atlassian Community! What have you tried thus far to meet this need? If you have a rule that is not working as expected, please note context is important for the community to help. Please post the following: * what version of Jira are you using: Cloud, Server, or Data Center * an…

Hi @Ste404 This may not be a JQL matter and instead an adjustment is needed to your automation rule in the list / value handling. To provide more context for the community to help, please post the following: * an image of your complete automation rule in a single image for continuity * images of any relevant actions /…

Thanks for testing those expressions, @Fabio Cerullo As you have no nested lists, the replace functions to remove the brackets should not be necessary. Let's try a different expression to see what happens...initially just writing the result to the audit log: {{allApps.replace(appToRemove,…

Hi @Fabio Cerullo Without seeing your complete rule and the audit log details... Have you tried writing to the log the incremental pieces of that smart value expression, confirming each step parses as you expect? For example: appToRemove: >>{{appToRemove}}<< allApps: >>{{allApps}}<< filteredApps: >>{{filteredApps}}<< And…

Hi @Arvind First thing: What is the source of your created work items? Having a person (or system) provide the Ecosystem directly in the field may be less error-prone than trying to parse it. But if you still need to parse, what is an example of a complete Description you expect? It appears you expect the Ecosystem…

Hi @danish.khatri For the JSON expression you show, there are a couple of things preventing the update... * That link smart value is to the outwardIssue object, not just the key * That smart value is also a list of values, and thus even when there is only one linked issue, a list is provided...which likely will fail to…

I was asking about the automation rule actor. Which user is used in the rule, as you see in this example below:

Who is the rule actor in the details at the top: the default of Automation for Jira or someone else? I believe only users with JPD permissions to modify Ideas can perform the transition (e.g., a person with Creator role). If it is the default user, please try changing it to someone with permissions to update Idea and…

Hi @Boris Ahrendt -- Welcome to the Atlassian Community! For a question like this, context of your specific rule is important for the community to help. Please post the following: * an image of your complete automation rule in a single image for continuity * images of any relevant actions / conditions / branches * an image…

Thanks for the additional information, @Vadim_S I do not recall requesting addition to that EAP for my test site, but I have been able to call the endpoints from automation rules for weeks using an API token for the site admin (me). That is, I am using the Send Web Request action in a rule to call the various endpoints. If…

Based on that rule action, it appears to show no value is returned (or a value is not returned fast enough) for use in the condition. You may test that hypothesis by adding this action before the comment action: * action: log field: >>{{issue.customfield_11455}}<< and Name: >>{{issue.customfield_11455.Name}}<< I added the…

Whew: aren't edge cases great :^) I updated my earlier suggestion and here is the summary of what changed: The duedate smart value is a date and now is a date / time. Comparing them is challenging...even when using the conversion functions. It is simpler to use diff() and get numbers for comparisons. Assuming we want…

Hi @Gsfyris -- Welcome to the Atlassian Community! Yes, and...to the suggestions from @Walter Buggenhout When a work item is created, the changelog available to rules likely provides no information...because as Walter notes, the values are all new. A workaround to combine the logic with the Multiple Work Item Events…

Hi @lara_fernandez -- Welcome to the Atlassian Community! Different marketplace apps for checklists implement them in different ways. Please find the vendor's page in the marketplace, and check the support tab for their documentation link. With that information, they likely will provide examples of using automation with…

Hi @Thibault d'Arexy -- Welcome to the Atlassian Community! To write both of those to the page, please do not use a branch as that could lead to timing / update errors for the page. Instead, please use the Lookup Work Items action, as suggested by @Marc -Devoteam- , and then perform one single update the the page: *…