Bill Sheboy Expert

Hi @Sridhar Gandla For a question like this, context is important for the community to help. Please post the following: * an image of your complete automation rule in a single image for continuity * images of any relevant actions / conditions / branches * an image of the audit log details showing the rule execution Until…

Hi @Sreenivasaraju P Yes, and...to the suggestions from @Trudy P Claspill Although documentation for the {{changelog}} smart value indicates it supports multiple fields, in my experience, that is only relevant for a small number of scenarios. Thus, another key question is: how are you changing the work item's multiple…

Hi @Allanah Miller Thanks for the reminder about these new dashboards / features! And, some quick questions: * What REST API support will be provided to configure the new features with dashboards? * What automation rule support will provided for them? Kind regards, Bill

Sounds good, and as a tip: You do not need to wait for the schedule to run for a test. After updating the rule, from the editor's ... menu at the top-right, select "Run rule" so it runs immediately. If the extra testing messages in Slack would be too noisy for the team, perhaps just write to the audit log first and then…

Hi @Shanelle Boluyt I hypothesize with branching either the edits are colliding or there is an error / timing problem due to the multiple Send Web Request calls...resulting in some edits being dropped. As you got this approach from a knowledgebase article, you may want to work with your Jira Site Admin to submit a ticket…

@Vadim_S -- As many of those endpoints are still listed as "experimental", did you add the additional header? * Key: X-ExperimentalApi * Value: opt-in

@Carlos Matta -- For testing a rule like this with Sprint Completed, creating a test project. You may create as many sprints as needed to repeatedly complete them. You wouldn't even need to finish the work items: just leave them in the sprint and keep moving them to the next one for testing. Finally, when the rule works,…

Hi @Carlos Matta Adding the the suggestions from @Trudy P Claspill ... You appear to be using Jira Server (or Data Center). Is that correct? And if so, you note using the plural {{issues}} smart value. That is only available when using the bulk-handling feature of branches or scheduled triggers. Did you enable the option?…

Please show an image of the Add Comment action.

Thanks for that information, and... Please read my earlier post as your smart value for the field is still incorrect; unknown smart values evaluate to null. And...looking closely at the image you posted, something seems wrong with the parentheses as some appear above / below the line. Please delete that expression and…

Hi @Vadim_S -- Welcome to the Atlassian Community! I believe any Jira site admin (or higher permissions) may use those endpoints now so please try them, as needed: https://developer.atlassian.com/cloud/automation/rest/intro/#about Kind regards, Bill

First thing...in general, I recommend against using bots (including the Atlassian one) to answer automation questions: your Jira site configuration information is not visible to such tools and thus their "guesses" are based on generic information. Back to your question... Thanks for the additional details, and I believe my…

Hi @Dave The first link you provided is the internal, Atlassian one and not to the public version of that app: https://marketplace.atlassian.com/apps/1238160/sprint-capacity-analysis?hosting=cloud&tab=overview Regarding your original topic, I personally do not believe there are any best practices; instead, there are only…

Hi @Lamija Pasalic -- Welcome to the Atlassian Community! JPD date fields are JSON represented as text, and contain a single date or a range of dates. They must be converted for use as date types, such as using the jsonStringToObject() function:…

Hi @Dan Kidd -- Welcome to the Atlassian Community! Currently, there is no smart value for a page's parent type with that rule trigger. As a workaround, you may use the Send Web Request action to call the REST API endpoint to get the page by its ID, and then check if the parentType equals "folder". Kind regards, Bill

Let's back up a bit: what problem are you trying to solve? That is, "why do this?" and "what does success look like?" That context may help clarify the scenario. For the rule information you show... What is the purpose of setting the entity properties? And if they are necessary, where should the values be stored as the…

Please post the following as they may help explain what you are observing: * an image of your updated, complete rule * an image of the action where you are using the smart value expression * an image of the audit log details showing the rule execution Thanks!

Hi @Trudy P Claspill Lookup Tables can handle up to 200 rows since the last round of updates. The UX conceals that a bit when they added paging to add more. https://community.atlassian.com/forums/Automation-articles/Update-Create-lookup-table-action-improvements/ba-p/2427798 Kind regards, Bill

Thanks for the additional information, and...I do not believe a rule can be triggered when a form is only saved. Checking the JAC and Ecosystem public backlogs, I do not find any suggestions for that feature. And I searched in the developer community and did not find anyone else trying this. Finally, I checked and there is…

Hi @Jennifer Neusch When you want a scheduled rule to run and to send a single message, do not include the JQL in the Scheduled trigger. Instead, use the Lookup Work Items action with the JQL to gather the work items and then iterate over them in the message. And...rather than use conditions, add all the criteria to the…

Hi @Susan Waldrip The resolution of the images you posted is a bit low, and so it is difficult to see what is happening in the logic. From what I can see, are you observing one of these... * The incorrect values are used in the lookups based on earlier edits in the rule? * If so, there may be a Re-fetch Work Item Data…

Hi @Jcapella -- Welcome to the Atlassian Community! I am unclear what you want to accomplish. Do you want to do one of these? Import issues into Jira from a CSV file: https://confluence.atlassian.com/adminjiraserver/importing-data-from-csv-938847533.html Import automation rules (from a previous…

Hi @mliesik_tpci -- Welcome to the Atlassian Community! Created variables are text, as you saw when converting some of your values with toDate. To use your varEpicDueDateDiff as parameter for the function, please use the asNumber function: {{issue.duedate.plusBusinessDays(varEpicDueDateDiff.asNumber)}} To learn more about…

Did you mean to use examples with and without the reverse? Rather than using text functions, please try date formatting handle it: {{commentDates.split(",").toDate.max.jiraDate}}

Hi @James Woyciesjes Yes, and...to the suggestions from @Trudy P Claspill I agree with using a single branch, and rather than copying all of the labels when the child issues are cloned, instead add the labels with JSON during the clone with the desired one already removed.…

Hi @Courtney Schulz -- Welcome to the Atlassian Community! Please use this how-to article to find the supported smart values (or custom field IDs) for your work items: https://support.atlassian.com/cloud-automation/docs/find-the-smart-value-for-a-field/ The basic steps are to find an example work item with your fields, and…

Hey, @Dan Foster My mistake: I missed the multiple-selection for the second field! A cascade field does not support this and "hacking" it seems a bad approach (i.e., adding all possible combinations as the child value: area1, area1-area2, area1-area-3, ...) You may want to check the Atlassian Marketplace for more options…

Hi @Robbin -- Welcome to the Atlassian Community! First thing: there is no complete documentation for automation which states which regex syntax is / is not supported. The docs indicate (with emphasis added by me) the "underlying implementation is based on Java's Pattern class", yet there is plenty of evidence in community…

Which user is the rule actor in the details at the top: the default of Automation for Jira, or someone else? I believe to change a JPD field, the actor must have JPD Idea update permissions (e.g., a creator). Please try changing the actor to yourself (as you have sufficient permissions) and re-test.

Hi @Robert Kornel You asked: ...do you know if it's possible to avoid applying the same due date to all child work items? Some should have an earlier due date than others. For context, I'm an event manager and we've recently migrated from Asana to Jira for project management. I'm trying to replicate our workflow. The Epic…