Bill Sheboy Expert

Hi @Lily Goykhman Would you please provide a complete example of the JQL you are trying which you believe does not work? That may provide more context for the community to answer. issueLink NOT IN (ABC-123, ABC-456, DEF-123) uses keys in the list. Is that what you are trying? Best regards, Bill

Thanks for that information. Would you please post an image of the edit action in your rule showing where you are trying to set the epic link? What is the issue type which you are trying to set the epic link for? And, have you confirmed that the Epic exists for the key you are trying to set? That specific error can show…

If you log the parsed description directly to the audit log, do you see what you expect? And, if you are writing the key to a custom field, and then using that field to set the epic link, you will need a Re-Fetch action after the custom field is set. Otherwise the rule will use the value of the custom field from the time…

Hi @Jira Testing -- Welcome to the Atlassian Community! A couple of things to help diagnosis this issue: * Use the parsed description (epic key) to create a variable * Log the variable to the audit log Then check to see what you are getting, and confirm both that your RegEx works as you expect and that there are no…

Hello all, Just thinking about another way to solve this from automation: * use a webrequest action to call the REST API for a JQL search, selecting the issues you care about * parse the response using text match() function with RegEx to build a list of the originalestimate nodes, saving as a created variable. If there are…

Hi @Dheemant -- Welcome to the Atlassian Community! @Charlotte Wilke describes a good way to manage documentation using Confluence, which makes it more convenient for a team to complete the work. Have you paused to talk to your team about documentation issues, such as: * What do you do with documentation you create? That…

Hi @Leigh Harris -- Welcome to the Atlassian Community! There appears to be an open incident that Atlassian has been working on since 19 April. As they are working on it people can be logged out. Please look here to learn about the status of the incident: https://jira-software.status.atlassian.com/ Best regards, Bill

Hi @Manuel Lara -- Welcome to the Atlassian Community! Normally, the backlog displays the issues in the To Do status ( and for scrum teams, anything assigned to the current sprint). Please check the status mapping for your board to learn where your Rejected status is mapped and what is its status category. Best regards,…

Hi @João Vítor Moraes do Carmo I can think of two work-arounds, depending upon how many issue sub-task types you have/that you expect for that rule execution... If you have just one, please try: issuetype IN subTaskIssueTypes() If you need a specific sub-task type, please use the id number for your issueType value rather…

Anna, I am glad that is working now. Please consider marking this question as answered. That will help others in the community find solutions to similar problems faster. Thanks!

Greetings @Marcelo Castro -- Welcome to the Atlassian Community! Your project's board filter should include ORDER BY Rank to support drag-and-drop issues for ordering. What is the filter for your board? Also, are you using a Team-managed project (next-gen) or a Company-managed project (classic)? Best regards, Bill

Thanks for explaining, Joshua. How about these alternatives: Although you cannot consistently use the created variable in a function, they do seem to consistently work as the left-most expression: {{myCreatedVar.aFunction(asdfasds).anotherFunction(asfdasfasdfa)...}} So if you can organize your rule that way it might work.…

Hi @Joe Morris From what you describe of the data being available with the manual trigger and not available with the issue updated trigger, I wonder if it is one of two issues: the API doesn't have the data or a racetrack condition where it isn't loaded yet. If it is the API, you probably cannot do anything about it until…

Hi @dorin gez You now indicate that you need a nested query; however, you cannot do a nested query with out-of-the-box Jira Cloud. You would need a JQL add-on from the marketplace. Please search here for possible options: https://marketplace.atlassian.com/search?hosting=cloud&product=jira&query=JQL

Hi @Aditi Sodhi This seems related to this defect for changing the project with the clone action for a Team-Managed project (next-gen), although your use case is slightly different: https://codebarrel.atlassian.net/browse/AUT-2175 I recommend asking your site admin to submit a ticket to Atlassian for this one. Support can…

Hi @Martin Cleaver Would you please provide more details/context to help the community give you ideas? Perhaps post an image of your automation rule and the JQL that you want to have "no results" take action. Thanks! Best regards, Bill

Hi @Suporte Vitara Please look over this documentation on the responses and see how that can help you: https://support.atlassian.com/jira-service-management-cloud/docs/set-up-notifications-for-your-customers-and-team/ Best regards, Bill

Rafael, I am not aware of a built-in report scheduler for doing a user license report. Perhaps another community member will comment if they know of one.

I wonder if it was one of those things people never thought to mention using as a feature...until it was gone and then it became a blocker to getting work done effectively. 

Hi @Chinedum Echeta -- Welcome to the Atlassian Community! I found this recent defect about custom, short text fields producing inconsistent results with JQL searches: https://jira.atlassian.com/browse/JRACLOUD-76075 If you are on a paid instance of Jira, you may want to ask your site admin to submit a defect to have…

Hi @Matt Waggoner It appears work on adding more actions back onto that pop-up are in progress: https://jira.atlassian.com/browse/JRACLOUD-71827 Best regards, Bill

Hi @Sakura Yamada -- Welcome to the Atlassian Community! For a question like this, please consider posting an image of your rule and an audit log entry showing an execution which does not behave as you expect. That will provide some context for the community to advise you. Thanks! Best regards, Bill

Hi @Aditi Sodhi -- Welcome to the Atlassian Community! For this global-scope rule, what is the type of the two projects: the triggering-issue one and the clone-into one? Are they both company-managed (classic), both team-managed (next-gen) or one of each type? Best regards, Bill

Hi @andrea.giordano -- Welcome to the Atlassian Community! If you are not using parallel sprints, you may get the current active sprint as you would with a JQL query: sprint IN openSprints() AND sprint NOT IN futureSprints() AND sprint NOT IN closedSprints() Pleases substitute in your project key.…

Hi @Kurt Smith First a disclaimer: I am just a user of Jira Cloud, not an Atlassian employee, and have no specific knowledge of their roadmap plans. I would forecast the answer to your question is "no". The Premier license level of Jira adds more advanced planning functions, including additional issue type levels, like…

Hi @joshua.peeling In addition nesting smart value issues, I believe another issue you are encountering is that created variables cannot consistently be used as parameters in function calls for other smart values. For example: {{issue.summary.match(myCreatedVariable)}} I put in a support ticket for that a while ago and…

Hi @Rafael -- Welcome to the Atlassian Community! What do you mean by a "JIRA page"? For example, do you mean a list of issues that meet specific criteria? If so, you could create and save a filter, and then subscribe to it. That will send you a daily email with the list of issues. Please look here to learn about that…

Connor, thanks for your detailed answers. It seems you have lots of ideas to help measure, start team discussions, and take action to improve. To me, re-work is waste due to an upstream process error. And as you note, how this is measured is completely dependent upon how a specific team works. Regarding my "oops" question,…

I am glad to learn that helped!

Awesome! I am glad to learn that helped you.