Bill Sheboy Expert

Hi @ben Yes, that is the same issue. The images are first added as attachments and then shown in the field. There are several open suggestions for automation to add the ability to copy attachments:…

Hi @Rosauro -- Welcome to the Atlassian Community! You cannot do what you ask with out-of-the-box Jira queries. JQL isn't a generic SQL and isn't built to allow nested sub-queries. If you need to do this often, there are marketplace addons for purchase which could support this. If you need this ability infrequently *and*…

Hi @davip_cit A stacked-area chart by hours is not a cumulative flow diagram (CFD); it is some other kind of chart which is not supported by out-of-the-box Jira. (The Jira "CFD" isn't a CFD either, but that is a different topic ;^) Honestly, I am unclear how valuable such a chart would be as Jira relies on people to enter…

Hi @danny_davies -- Welcome to the Atlassian Community! Are you using a marketplace addon to support doing planning poker? If so, have you looked at that vendor's support page in the marketplace to see what they suggest? Thanks! Best regards, Bill

Hi @Estelle Bailly -- Welcome to the Atlassian Community! According to this suggestion to re-add that feature, the only work-around is to use the old issue view: https://jira.atlassian.com/browse/JRACLOUD-75135 But, that old view is gone. You may temporarily switch back to the old view using these instructions:…

Hi @Iain Short Would you please post an image of your complete rule and one of the audit log for an execution where the symptom occurred? That may provide context for the community to offer ideas. Thanks! Best regards, Bill

Hi @Peter Kocur Yup, specialized-skill, service team work (e.g. UI, UX, Research, Architecture) is often difficult to manage when a company doesn't have enough of those people to justify/assign full-time to each team. (I've only worked at one place that did :^) You and your teams are going to have the most accurate info to…

Hi @Gabriel Deal There have been many more posts recently about EMPTY tests not working for custom fields (or field shadowing perhaps due to use of team-managed/next-gen projects). Here is the in-progress defect for that one: https://jira.atlassian.com/browse/JRACLOUD-76482 The work-around is to use the custom field ID in…

Nita, now that you have the value, please try adding a trim() after the extract. That should remove any leading/trailing whitespace or control characters in there. https://support.atlassian.com/jira-software-cloud/docs/smart-values-text-fields/#Smartvaluestextfields-trim--

Hi! Okay I did some quick tests, and found that the substringBetween() is parsing stuff following the \ as a prefix for a special character. If you change your search to use \\ in place of any \ it should work.

Hi @Colin Young JQL is not a SQL, so you cannot compare different fields within a single query as you ask with out-of-the-box Jira: e.g. resolved within N time units of created. To do that you would need a marketplace add-on for JQL to enhance the query or an improved reporting tool, or you could try these work-arounds: *…

Hi @digiOrganon -- Welcome to the Atlassian Community! Reviewing the documenation for email handlers... https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email/#Creatingissuesandcommentsfromemail-Customemailhandlers When you removed the subject, it makes sense that Jira would try…

Hi @Tom Jones [Appsvio] When recommending a marketplace vendor product, please ensure that you disclosure your affiliation to that vendor in your post wording. For more information about this, please see: Atlassian Community online guidelines for Marketplace and Solution Partners…

Hi @Nita Brumbaugh I wonder if the slash character is not being accepted in the search parser. Please try to remove that character to see if it works. If so, that would isolate the problem and then you could try to either escape the character or just use remove() after pulling out the substring. Best regards, Bill

Thanks for that information, Shani. Time-based estimation is not yet available for team-managed projects. Here is the suggestion to add that feature, which you may watch/vote for to check progress as they are building it now: https://jira.atlassian.com/browse/JSWCLOUD-17248

Hi @Shani Henry -- Welcome to the Atlassian Community! What type of project are you using, company-managed (classic) or team-managed (next-gen)? And, would you please post an image of what you are seeing? That may help provide context for the community to offer ideas. Thanks! Best regards, Bill

Hi @Thomas Schlapp If you have ever used a team-managed (next-gen) project in your instance, you could be running into this custom-field confusion issue for EMPTY tests, as the story points fields are custom ones (although built-in): https://jira.atlassian.com/browse/JRACLOUD-76482 The suggested work-around is to use the…

Hi @Pranita Warik I saw a similar post about newline character processing and JSON or smart values in REST API calls. The solution for that one was to use \\n in place of just the newline. Please try that syntax. Best regards, Bill

Hi @Peter Kocur -- Welcome to the Atlassian Community! Adding on to John's suggestions, whichever way you decide to *store* your issues in Jira for teams' work, try to visualize it on one board per team doing work. That helps the team with focus, transparency of progress to stakeholders, and can support conversations of…

Hi @Ricardo Gomes Yes, and...to what Lewis describes: I suggest to teams I support not to change the forecasted story point sizing after the sprint starts. When there is a large difference in actual effort/complexity/uncertainty/etc. for a work item than what was understood when the item was refined, it is a learning…

Thanks, Jeremy! I haven't thought of the multiple release version path since my COTS consulting days. Your use case makes complete sense for what you described. I was focused on the single-trunk / release path. Best regards, Bill

Hi @Sebastian Kimpeler -- Welcome to the Atlassian Community! First thing: what version of Jira Cloud are you using: free, standard, premier, etc.? I ask, because normally it is not possible for an Epic to contain another epic (by epic link). Are you perhaps using the issue link field to do this? Regardless of those…

Hi @Joe I do not believe that is possible with out-of-the-box Jira. Here are a couple of suggestions to add the feature, one for server and one for cloud. You may vote for/watch them to see progress. * https://jira.atlassian.com/browse/JRASERVER-70370 * https://jira.atlassian.com/browse/JRACLOUD-74356 Best regards, Bill

Hi @Jeremy Podborny -- Welcome to the Atlassian Community! I don't expect this case is new, but it is unusual. Often teams only have one value in fixVersion (as a feature/Jira issue is released to production once), and may have multiple values in affectsVersion (for defects/bugs). When a team believes they have multiple…

Thanks for that information, Lauren. You can use the entity properties from a project-scope rule, as I noted above. Have you tried it this way yet? And if it does not work, would you please post an image of your rule and the audit log? That may help provide some context for the community to offer suggestions. Thanks!

Hi @jaclyn What do you mean by "sprint performance"? And, what problem are you solving by comparing the "performance" of different scrum teams? Depending upon your definition of that term, you could probably create a dashboard showing information based upon multiple different projects. If you do not see what you need,…

Hi @Lauren Pennisi I have gotten the project, user, and issue level entity properties to work from automation rules, but I have not tried a Jira instance level one before. For example: {{project.properties."measure-AgeOfWip"}} Without the context of an entity like project or issue, you may need to call the REST API from…

Hi Brian, There is extensive documentation about automation rules, and many of the details (such as all possible smart values) are not shown in the rule editor. I recommend these sources to learn more about automation rules: *…

Thanks, Richard. As you want to do these checks/updates on a regular basis, I suggest you could either: * Create JQL queries for each condition, save the queries, and subscribe to them to get emails. Using the reports you could manually update them. * Using the same queries and automation rules on schedules, you could…

Thanks for clarifying, Ian. I am not using server version or ScriptRunner, so someone else in the community will need to chime in to help. __Bill