Bill Sheboy Expert

Yup, that looks like a known issue: https://codebarrel.atlassian.net/browse/AUT-1483 Hmmm... I wonder, if you use the "No issues from the webhook" option, and then later use the same JQL to check the webhookData and populate a Lookup Issues action. Then you could check if the count is zero and fail gracefully.

Thanks for that information. First, let's review how to accomplish what you asked and then second review your current rule. First, to accomplish your goal: * Writing to the audit log is helpful, so consider adding some log actions to see if you are getting what you expect...like after that JQL condition * Rather than using…

Hi @Brian Sweet Would you please post an image of your rule? That will give the community some context to offer suggestions, as the send email action of automation rules is able to send a link to issues. Best regards, Bill

Hi @Ian Balas You can do this with Automation for Jira, if you have that add-on installed for server version. If not, there is a Lite (free) version and a Pro (paid) version to try. Please see this post for some ideas how to do this:…

Hi @[deleted] -- Welcome to the Atlassian Community! Are you using a company-managed (classic) or team-managed (next-gen) project? For each type, to add things to the sprint from the backlog view: * Company-managed: right-click on the item and Send To, selecting the sprint * Team-managed: at the right of the item, select…

Per this article, that should work: https://confluence.atlassian.com/jirakb/how-to-insert-a-new-line-when-using-lines-the-jira-core-rest-api-779160736.html Would you please post what you are trying with the newline included?

Hi @Hiram Jimenez -- Welcome to the Atlassian Community! You cannot do that with out of the box Jira JQL. You would need a marketplace addon or to export the project data to search in another tool, such as a spreadsheet. Before you look for a tool, please confirm which version of Jira you are using (Cloud, or Server/Data…

Hi @Rajeev Ranjan Have you tried to put in new-line \n characters, or other escaped formatting? Best regards, Bill

Hi @Iain Simpson Would you please provide an image of your automation rule and audit log? That may provide more context for the community to offer ideas. Thanks! Best regards, Bill

Hi @Evrim Aslan What problem are you trying to solve by doing this type of reporting? Knowing that may help the community provide you more targeted ideas? In general, what you ask is not possible with out-of-the-box Jira unless you build a bunch of individual queries for each permutation. The reason for this limitation is…

Hi @Michael McGory Would you please clarify what makes these "forever epics" which do not complete and so never close to done? Even for repeated work, such as test cycles for a feature or regression for a release, that work could be bound to single work items for each need/round. That would certainly improve reporting and…

Hi @Lesley Hawkins Is this a duplicate of your other posted question? If so, would you please close this one so people focus on that thread. https://community.atlassian.com/t5/Jira-questions/Close-Epic-when-iSSUES-in-the-Epic-are-from-different-projects/qaq-p/1689256 Thanks, and best regards, Bill

Hi @Oanh.Luu -- Welcome to the Atlassian Community! You could create a couple of filters for the issues, save them, and then subscribe to receive emails. Please look here for how to do that: https://support.atlassian.com/jira-software-cloud/docs/save-your-search-as-a-filter/ Best regards, Bill

Hi @Virginia Morrone -- Welcome to the Atlassian Community! The epics on the Basic Roadmap display based on the Start Date and Due Date fields. You would need to set those fields to have the bars display. Often an epic is a large body of work and so could span multiple sprints, so please consider that if it fits your case.…

Hi @James Evans -- Welcome to the Atlassian Community! You *could* use the built-in Automation for Jira (A4J) to write a rule, such that when a requested it migrates the child issues of a parent to a new sprint. However... I would hope such a rule is used quite infrequently. Such a move would be large scope-change for a…

Ah; thanks for clarifying! IMHO, use of such tracking depends upon the company culture, practices, and task-purpose. For some examples: * If I am having an ad-hoc meeting related to the work I am doing on a feature, that is part of the feature's work. I would not see a need for a separate "task" for doing the work. I find…

Hi @Thomas Hardin My understanding from an Atlassian's rule engine developer's community post is that most everything in rules is driven by JQL queries and the API, so I wouldn't worry about performance of a rule until you see performance issues for the rule. Then investigate improving it and monitor it over time. That…

Hi @david.don -- Welcome to the Atlassian Community! I am not familiar with the field Parent Priority. Is that a custom field in your instance of Jira? If so, you will need to determine how it is set: manually, workflow, scripting add-on, or automation. Once you know how the field is set you can determine how to correct…

Hi @it_marcapo and @John Funk As John notes, you could start capturing that information with a scripting add-on or automation rule to store in a custom field, and then query it in the future. But for prior occurrences, I am unclear how you would do that without a direct database query or some form of marketplace add-on. I…

Hi @Alex Harrison What do you and your colleague mean by "time tasks"? Do you mean to record the estimates in time units (e.g. hours)? And are you using Team-managed (next-gen) or Company-managed (classic) projects for your team? Teams work in different ways, including estimation, and so Jira supports estimation with:…

Hi @Mitchell Cayler Moline -- Welcome to the Atlassian Community! In addition to what Jack suggests for an epic-specific filter, I wonder: why do you need a separate board? Could you use a quick filter with JQL on the existing board to limit the view to what you need? Best regards, Bill

Hi @Julien FOURNIER It appears you are creating the new issue (request) before a branch statement, and then creating a variable inside of the branch. Then you want to use the created variable later. Is this correct? If so... First thing, when you create an issue in an automation rule, the engine provides a convenient way…

Hi @Anna Gulina In addition to the other responses, please note there are storage limits for the different license levels. So even if you do not hit the project or licensed user limit, you could hit the storage one. Please see this page for more information: https://www.atlassian.com/software/jira/pricing Best regards, Bill

Hi @Alexey Petenko -- Welcome to the Atlassian Community! For your question about why no actions are performed... Your trigger checks for a sub-tasks moved to the "Done, QA" status, but later you test a condition for all sub-tasks moved to the "Done" status. So those cannot match. If you have multiple possible "done"…

Hi @Dennis Lex -- Welcome to the Atlassian Community! As Jack noted, indexing is automagic for cloud, and... Do you have any team-managed projects (next-gen) in use in your instance? If so, I suspect this may be related to the problem with JQL and EMPTY tests confusing fields between projects, as noted…

Yup (regarding the gt 0 versus 1 condition), and that is why I suggested excluding the trigger issue key from the lookupIssues JQL. One other advantage of explicitly removing the trigger issue key: I read in the documentation or a post somewhere that, behind the scenes, the rule engine explicitly adds JQL to remove the…

Hi, Jake! My understanding from community posts is that team-managed (next-gen) is re-implementing and enhancing functions, not porting the old code as-is. As they do that, no doubt priorities and customer usage are driving the order they build the features, so try to vote for the stuff you need sooner to help them with…

Hi @Dave Mathijs I do not believe that is possible with out-of-the-box Jira JQL. If you have just a few issues to check, please review the individual issues' history. If you have many to check, consider investigating the marketplace for a JQL addon to purchase. If you want to manage this for future link additions, you…

Hi @fran.quintero Have you considered solving this with saved filters and a subscription? Once the filters are created/shared, you could ask the project leads to subscribe the filters relevant to them. One advantage of this approach is that it will not use any of your license quota for global/multi-project automation rule…

Hi @Ranjith You could probably do that with an Automation for Jira rule and store the result in a custom field. Please look here for some ideas to get you started: * https://www.atlassian.com/software/jira/automation-template-library#/label/all/1453 *…