Bill Sheboy Expert

Thanks for that information, @Lilach Mohager When you use an iterator, such as {{#changelog}}... that should just close with {{/}} The error message seems to indicate you have more in the iterator close, so please try changing that. And just to confirm, can you show the details of your Edit Comment action? Thanks!

Hi @Praveen Teja -- Welcome to the Atlassian Community! Short answer: no, that is not possible with built-in features of Jira Cloud. To get an email attachment in such a format, you would either need a marketplace addon, or to build/implement your own solution by calling the REST API to pull and format the issue data. Kind…

Hi, community! While helping with a question using list filtering, I observed the conditional logic documentation has some ambiguity. After a bit if testing it appears the documentation means that OR() and AND() can only have exactly two parameters: or( A, B). With more values, conditional logic silently evaluates to null…

Hi @Kevin Cressy Just to confirm, is this board showing multiple projects, as Jira issues? If not, why not just create user groups for static assignments? Regarding your question...The example you showed with your JSON is adding one value, and you need to repeat the add statement as your other fields are each multi-user,…

Hi @bahmed That appears to be the Team Velocity gadget from StonikByte. You may review the documentation for that addon here: https://bitbucket.org/StonikByte/great-gadgets-add-on/wiki/Home#!team-velocity-gadget And, I do not see any open defects in their backlog for that…

Hi @Megan Davis Smart values are name, spacing, and case-sensitive. When in doubt of which smart values match your fields, please try this how-to article: https://support.atlassian.com/cloud-automation/docs/find-the-smart-value-for-a-field/ For example, the smart value for due date in an issue is {{issue.duedate}}…

Hi @Genevieve_Green To add subtasks to the newly created task, please add a branch to the most recently created issue. That helps the rule understand which issue is needed for subtask linking. For example: * trigger: scheduled * action: create issue for the Task * branch: to most recently created issue* action: create…

Hi @Vishal Vandre What is the problem your peer scrum masters were trying to solve with multiple standups/huddles per day for a single team? For example, was it people in different time zones, "progress reporting", hand-offs of work, etc.? In addition to the suggestions from John and Nic, I find this symptom can occur when…

Hi @Eric Roetenberg Would you please post an image of your entire rule? That may provide context for the community to help. Thanks! When using the action to create subtasks, context is important. For example, if there is no "current issue" at the scope of the rule, the subtask create may fail. Kind regards, Bill

Hi @Tansu Akdeniz I was able to reproduce this symptom by filtering a board by myself and the epic, and adding an issue in-line. However the backlog view shown by @Oliver Jones does not seem to show any other filters selected, user or quick filter, so this may not be the cause. Kind regards, Bill

I am glad to learn that worked. Please consider marking this question as "answered" to help others searching for solutions find them faster. Thanks!

Perhaps a work-around to try is with an automation rule and a custom field. * The checklist changes can trigger a rule, and * you can then test when all items are checked, and * then save that date/time from {{now}} in a custom field. * JQL could then be used for a basic query to test the custom field for your time range.

Hi @Becci Watson and @Trudy P Claspill I noted a couple of things in your JQL to try: The help shows using quotation marks around the key for the portfolioChildIssuesOf() function: https://support.atlassian.com/jira-software-cloud/docs/search-for-advanced-roadmaps-custom-fields-in-jql/#Child-issues And, smart values are…

Hi @Davielle Boyce-Hotz -- Welcome to the Atlassian Community! Short answer: no. Longer answer, and possible work-arounds: In Jira, the "next unreleased version" is the one at the bottom of the list in the release/version list (without changing the sort order in that view). If your ".1" version is at the bottom of the…

Hi @Luciana Góes You may do this summation with an Automation for Jira rule. Please see this post for more details: https://community.atlassian.com/t5/Jira-Software-questions/Sum-up-to-Epic-the-original-estimate/qaq-p/1880764 And also note: the Lookup Issues action in rules now supports all fields, including Original…

Thanks for that additional information. When you are only trying to set that custom field, you do not need any of those other fields. Please note the error message in the log shows you are trying to change the project, which is not needed for this rule. Instead please try this: { "fields": { "customfield_10300": { "value":…

Hi @jhonrubia There are two things I can confirm when using complex regular expressions with Automation for Jira (A4J) rules: a) The Atlassian documentation notes that the automation regular expression parsing is based upon the Java Pattern class and Matcher, and I have found it does not support all of the features…

Hi @Genevieve_Green -- Welcome to the Atlassian Community! In my experience of using the free version of that addon, that query would not be possible. The history of checklist changes is managed separately from Jira issue history, and the free version ages-out history, removing older etnries. To confirm what is possible, I…

Hi @Libby Wells -- Welcome to the Atlassian Community! No, that is not possible. The issue keys are automatically assigned as issues are created within a project. Kind regards, Bill

Hi @Andrew Chan I do not believe End Date is a built-in field. Did you add that one? If not, perhaps you mean the Due Date field and could try that one. Also to confirm you have the correct smart values for the expression, please take a look at this how-to article to find what is supported, including the capitalization and…

Hi @Hardik Aggarwal -- Welcome to the Atlassian Community! Rather than trying to implement locking for the page updates, why not centralize the changes: use a scheduled trigger rule, and only make updates based on changes since the last run. This could be done using a scheduled trigger (without JQL) and a Lookup Issues or…

Would you post images of your complete rule and the audit log, showing the details of the rule executions for that time frame? As needed, please obscure any connection information in your images. Thanks! Also, would you please check the audit log at your rule-list level to see if any other rules ran at that same date/time?…

I am a bit confused by what you are trying, as you note triggering on the issue create and then seem to reference other fields in the JSON edit. Would you please post images of your complete rule and the audit log details showing the execution? That may provide more context. And also, it is possible the edit is using the…

Thanks for clarifying. I am not aware of a built-in way to get the calculated information from the Version Report...except by running the report. I suggest looking at the marketplace for better release/version management reporting addons.

Hi @Marcelo Ignacio Cid Abud -- Welcome to the Atlassian Community! You seem to be matching the how-to from the documentation: https://support.atlassian.com/cloud-automation/docs/advanced-field-editing-using-json/#Cascading-select-custom-field However, depending upon the field types/values you may need to reference the…

Hi @Shannon Masterson and @Trudy P Claspill This suggestion asks for that to be a separately configurable permission: https://jira.atlassian.com/browse/JRACLOUD-79333 Kind regards, Bill

Hi @Anar Mahmudzada Based upon your rule image, I suspect you are encountering a timing problem (i.e. a racetrack error). Automation rule branches which process one-and-only-one-issue (e.g. branch on epic parent) run in-line and complete before any other rule steps process. All other branches run in parallel and…

Hi @Erik George -- Welcome to the Atlassian Community! When using the Edit Comment action, you can reference the current comment, and then use text functions to remove/replace text. For your use case, you may need a regular expression to do a pattern match to remove the text. To learn more about this approach, please take…

Hi @Paul Woodington How often do you need to do this, and how will you use the results? When you need something like this often, consider investigating marketplace addons for JQL or reporting as Danielle suggests. If you need this once, a work-around is to use two queries: * First search to find the epics. As the Epic Name…

Hi @Ismail Sanni There was an issue earlier today impacting Jira Cloud, which you can read about here: https://jira-software.status.atlassian.com/ When noticing things like this, it can help to check the Atlassian status pages to see what's happening, and then search for other causes. Kind regards, Bill