Bill Sheboy Expert

Hi @Lilach Mohager -- Welcome to the Atlassian Community! When you note you are getting a URL in the Slack message, what are you observing? Is the URL for the issue key? Also for a question like this, please consider posting an image of your rule to provide context. Sometimes that helps the community to offer suggestions.…

Hi @Simon Robinson -- Welcome to the Atlassian Community! I recommend contacting the vendor of Crashlytics, or whatever connector you are using for it, to diagnose this symptom. Kind regards, Bill

Hi @Martin Hechinger I believe that Release Date is a built-in field, and so you can access that one with smart values in an automation rules. I am unfamiliar with "Predicted completion date"; is that something you are getting from an addon tool? And I do not believe that Version/Release supports entity properties, so…

Hi @Oliver Remy Asbæk -- Welcome to the Atlassian Community! Yes, and...to the answer from @Craig Nodwell First thing: if you have items on a Kanban board that have not been updated for 2 weeks, consider having a team conversation about that symptom. Perhaps the team can identify what is happening, and so eliminate the…

Hi @Denny Pujo I believe the only way to do this currently is by assigning a specific person for the rule, as the {{initiator}} does not contain the person who created the branch. Please see this suggestion to improve that: https://codebarrel.atlassian.net/browse/AUT-2404 Kind regards, Bill

Well done!

Hi @jude_alden and @Trudy P Claspill I recall my earlier post needed the time zone adjustment because the question asked about a Day and Time range test. For your use case this may not be needed. Thanks! Kind regards, Bill

Sounds like a good work-around. I recommend letting your site admin know in case they see the number of errors increase in the global audit log. By changelog, I was referring to Jira's change history and not just the smart value. The changelog and fieldChange smart values only appear to work with issue data currently, and…

Hi @정현석 Have you tried adding a condition on the Issue Type? That would limit it to send the Slack message just for the ones you want. Kind regards, Bill

Thanks! If you write the last comment's body to the log, what do you observe? {{issue.comments.last.body}} That one you wrote, {{issue.last_comment}} does not appear to come from Jira...unless it is a custom field added to your instance and populated by something, such as a rule. Update: After looking over a few other…

Hi @Meer Mansubdar I do not believe the commit's author is available as a smart value yet, per these open automation suggestions: https://codebarrel.atlassian.net/browse/AUT-1997 and https://jira.atlassian.com/browse/JSWCLOUD-20424 A possible work-around would be to use the available commit information to use a web request…

Hi @Amitava Mallick In my experience, when teams add a status named "Blocked" to their flow they are accepting that "Blocked" is a normal part of how they work, instead of an exception to flow. Please consider if the team wants this condition to be normal. Jira has features to help make issues which are stuck visible for…

Hi @Malay Paul -- Welcome to the Atlassian Community! Have you looked at a specific issue to learn if the comment is added to Jira? If so, perhaps post images of your automation rule and the audit log details. Those may provide context for the community to offer suggestions. Thanks! Kind regards, Bill

Hi @Ana MINCA Yes, and...to John's answer: What problem are you trying to solve by doing this re-assignment of a completed issue? Knowing that may help the community to offer suggestions. For example, is this a reporting need for tracking "who did step B of our process"? Thanks! Kind regards, Bill

Hi @Amy Chan Short answer: I do not believe that is possible with the built-in features of automation. More info... There is an open suggestion describing the Jira changelog does not work well with automation rules for Component and Versions: https://jira.atlassian.com/browse/JSWCLOUD-22815 I could not find a specific…

For a how-to article on calling a REST API from a rule, please see this one: https://community.atlassian.com/t5/Jira-articles/Automation-for-Jira-Send-web-request-using-Jira-REST-API/ba-p/1443828

Hi @CRS123456 What do you mean by "Now I have to change the assignee to the Full Name field value"? I believe that @Nir Haimov already asked if this was a user-picker field or text field. If it is a user-picker, it should be simple to just assign the person. If it is a text field, containing the name, you will need a way…

Hi @Mohit It appears that Nic has answer that in your other question here: https://community.atlassian.com/t5/Confluence-questions/Export-content-from-Chorus-to-Confluence/qaq-p/2095602 Kind regards, Bill

I do not know; and I have not tried using Python to access Jira data. Perhaps search for "Python" in this community's postings or in the developer community posts: https://community.developer.atlassian.com/

Hi @KaKo Silva I recall trying this a while ago with an automation rule and learned changing the parent of a subtask wasn't possible: https://codebarrel.atlassian.net/browse/AUT-90 The only work-around I can think of is to somehow get the subtask to trigger a rule, then branch to the target parent task, and use the add…

Hi @Phil Merrell -- Welcome to the Atlassian Community! My understanding is Sprints are listed in the order they are created, with the newest at the bottom, and closed to the backlog. You may change the order using the Move Up or Move Down items from the ... menu at the right side of the backlog view for each sprint. The…

Hi @[deleted] -- Welcome to the Atlassian Community! Your question seems targeted to that Python library rather than Jira features. I suggest checking at the location where you found the library to learn if what you ask is possible. Kind regards, Bill

Hi @Andrews Rohit Dean Rather than using the conditional logic to test for empty fields, smart values allow you to specify a default value when they are empty. For example, this will default the values to 0: {{#=}}{{customField_10029|0}} + {{customField_10030|0}}{{/}} Kind regards, Bill

Hi @Dmitry Alabyan Yes, and to John's answer: we will need to see your current rule, and perhaps the audit log details, to help know possible suggestions. Until that is posted...You cannot "inherit" the value from the parent, but you can copy it to add to the subtasks. You would need additional rules if you want to keep…

Correct; my understanding is the branches also support this bulk processing feature...not just scheduled triggers.

Hi @Master9 Master9 Yes, and...to what John suggests: Rather than using a scheduled trigger rule, you could trigger on issue transitioned to your "done" status to calculate the time difference and store the value for reporting. This would handle issues as they complete. If you wanted to have this value for older issues,…

Hi @CRS123456 and @Nir Haimov For the server/data center version of automation rules, you can use the bulk-processing option with that branch, and so send only one email: https://confluence.atlassian.com/automation/run-a-rule-against-issues-in-bulk-993924653.html Kind regards, Bill

Hi @Christian Happel and @Jack Brickey There are multiple values in the Organizations field and using first will only get one of them. One approach, using Christian's rule shown, is to use an advanced branch on smart values and add the labels, one by one. So your branch could be: * trigger: issue linked * condition: on the…

Hi @Martin Finnegan -- Welcome to the Atlassian Community! As with many things automation rule-related, I recommend: go try this and observe what is happening. John notes the schedule starts when the rule configuration is saved (i.e. rule edit). I have seen other things with rules where the configuration changing drives…

HI @Idan Har Even No, that is not possible based on the use case you have described. You describe refining work for the "next sprint", and there is currently no built-in way to select the sprints after that...relative to "next"...from the rule. If your sprints have a predictable naming convention, it would be possible to…