Bill Sheboy Expert

Yes, that is the option. Please try enabling that, and... For a rule triggered on Issue Created, I recommend always adding the Re-fetch Issue immediately after that trigger and before any other steps. That trigger can fire so quickly the issue data is not yet available, leading to unexpected results and weirdness in the…

That is unfortunate, and this seems more challenging to solve. I can only think of one other option if there are not that many possible Services: * Using created variables and Lookup Objects, look up and store every possible Service ID. For example, varServiceAId, varServiceBId, varServiceCId, etc. * Using an iterator over…

Hi @Andrew Manuele -- Welcome to the Atlassian Community! First thing, I am using Jira Cloud and not Server, and so I am unable to validate the things I suggest with your version. That error seems to indicate the sprint is not resolving correctly, as if there is another sprint with the same name in your Jira site. Is that…

Hi @Michael Hill As that rule is using a combined trigger of Issue Created or Issue Assigned, this symptom could also be a timing issue. The Issue Created trigger can fire so quickly the issue data is not yet available to the rule. This can result in later rule steps working unexpectedly and false-positive errors for field…

Probably not a permissions issue as the rule's audit log shows the edit was successful. This could be a timing / race-track problem... The Issue Created trigger can fire so quickly the issue data is not yet available to the rule. This can result in later rule steps working unexpectedly. For your scenario, it is possible…

You appear to have a custom field named Start_Date_First_Response. If that correct, I hypothesize the value of that field is set by another automation rule. If that is also correct, it is possible the symptom is caused because the actions of one rule (the creation of the issue by the scheduled trigger rule) are not…

That is unfortunate...and will instead require performing one single update to add all of the services at one time. Can the services be added by name rather than id value? If so, instead of using the advanced branch over the services, an iterator could be used to create a single JSON expression to add them at one time...or…

Hi @Heather Gardner -- Welcome to the Atlassian Community! If I am understanding your question, one way to do that would be to create a field which includes the text of your measure and then use Group By on the roadmap to display it. I do not believe there is a way to Group By your strategic initiative values *and* then…

Hi @Daniel Bermudez Please post images of the audit log details for your rule which calculates the time to resolution, showing an example of when the rule works as expected and when it does not (e.g., for an issue created by your other, scheduled trigger rule). Those may help explain what you are observing. Until we see…

Hi @SrinivasaRao Nseit Ltd -- Welcome to the Atlassian Community! What problem are you trying to solve by doing this? That is, "why" do this? Knowing that will help the community when offering suggestions. Thanks! Until we know that information... What you describe might be solvable with an automation rule. The specifics…

What is the value of the custom field you are trying to concatenate that value to? If it is null, that may explain this. Would you please post an image of you complete, updated rule, and an image of the edit action?

My apologies as I only listed the field specifics, and not what would be used for JSON edit of the field for that rule action. Please try this: { "fields" : { "customfield_10154": "{\"start\":\"2023-10-18\",\"end\":\"2023-10-18\"}" } } The full documentation on such edits is…

Hi @Ifat Shay -- Welcome to the Atlassian Community! I do not believe that is possible with the out-of-the-box features of JQL. The query would need to look at the issue history to see the project change. There may be marketplace addons to add this capability to JQL. At an individual issue level, this move can be seen in…

Hi @Renatão First thing, I am not using JSM with assets and so cannot test my suggestions. Your advanced edit with JSON is using a set operation, inside of the iterator on your Services. And so it is possible the objects are getting repeated replaced, and the last one "wins". Have you instead tried using an add operation…

Hi @Myleen Van Es I recommend starting with the filter you selected for that chart gadget and looking at the grouping value for the comparison. When you run the filter stand-alone, it is looking at "now" and not grouping. While the chart is instead using the issues' history to perform the grouping and counts. I suspect it…

Hi @CEDRIC DEVAUX Based on what you observed, it appears the JSON parser for rules is not handling comments in that format. A work-around would be to treat the comment as data, if your end-point can ignore / handle it. Perhaps like: "message_comment" : "Web request to create ticket inside the other ticketing tool" Kind…

Hi @Haddon Fisher There are two-possible solutions for searching for issues in different projects from rules: * make the rule scope multi-project or global * use the Send Web Request action to call the REST API function to perform the issue search with JQL That second one is not limited by the restriction of project-scope…

Hi @Steve Rhodes Without seeing your entire rule for context... I wonder if you can use an Advanced Branch over the Fix Version values to do this: https://community.atlassian.com/t5/Automation-articles/Branching-over-smart-values-in-Jira-Automation/ba-p/1741935 Please note branches like this execute in parallel and…

I was describing the smart values for reading the information, and not writing it with JSON. That is, when getting the values from the lookup. Please review the advanced edit with JSON for logging time or updating time tracking. To log time, timeSpent is used in a separate update action:…

Hi @karim -Atlassway- You have made several recent posts suggesting this vendor product. What is your relationship to the vendor for this product? If you are employed by them, please ensure you disclose that information in the text of your post, as described in the Marketplace Partner Guidelines:…

Hi @Kevin Paul Adding to the answer from @Tansu Akdeniz ... The image you show may not be for a built-in report / chart for Jira Cloud. Instead it is from a marketplace vendor. Please determine the vendor of the app and contact their support for assistance: https://marketplace.atlassian.com/ Kind regards, Bill

Hi @Neta Knyazhansky Caspy I have a couple of questions to help clarify your scenario and possible solutions. How would you answer these: * Will there only be 2 issues involved in this scenario or can there be a chain of issues? For example:* Issue ABC-123 blocks < Issue ABC-456 blocks < Issue ABC-789 < ... * A defect…

Hi @Ky Nguyen -- Welcome to the Atlassian Community! The packaging structure and execution limits for automation rules changed significantly on 1 November 2023. One of those changes is project-scope rule execution is no longer unlimited. Please look here to learn…

Hi @Alaa Hammouda -- Welcome to the Atlassian Community! Knowing more about your configuration will help the community to offer suggestions. Would you please answer the following: * What type of project are you using: company-managed or team-managed? That information may be found at the bottom-left side of the page…

Hi @Alicia -- Welcome to the Atlassian Community! Are you trying to create a weekly report of items which were due in the past? Perhaps try a saved filter, and allow people to subscribe to it to get a single email with the items rather than using an automation rule to create an issue to track the items. If you still want…

Hi @Leah Maggin To find the smart value (or custom field id) of any fields which automation rules support, please try using this how-to article: https://support.atlassian.com/cloud-automation/docs/find-the-smart-value-for-a-field/ Essentially you identify an example issue with your field, call a REST API function with a…

Hi @Dan Scott Enslen When using a smart value as a parameter in a function, like concat(), you do not need to repeat the double-curly brackets inside. Please try removing them. Kind regards, Bill

Hi @philipf For the epics shown on the board in the "Issues without Epic" area, do any of them have child issues, or child issues which match the board filter? If not, that may be why they display there. Kind regards, Bill

Hi @Walter Buggenhout Thanks for that information. I find the bot / blocking behavior puzzling: I often see marketplace vendors (or virtual agents?) using boilerplate answers in rapid succession (even to very old posts), apparently not being blocked, and yet when I use a template paragraph to ask a poster for more…

Hi @Maksym Kyreiev Regardless of solving this symptom with automation, or other practices, please consider if there is a different root cause, leading to the question: why if help was asked for, the response was not used for several days? For example, is the amount of work-in-progress (WIP) so high that developers took a…