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My Community answers dissapear

Margo Sakova - OKR Board for Jira by Oboard

Hi there,

I've tried multiple times to reply to the question of our app user, and it disappears each time. Can you please help me out there?

This is a question about our product, and I really need to provide guidance here

This is the discussion: https://community.atlassian.com/t5/Marketplace-Apps-Integrations/For-OBoard-OKR-can-you-link-sprints-instead-of-issues-epics-to/qaq-p/2532406#U2539396

Accepted answers

Walter Buggenhout

Hi @Margo Sakova - OKR Board for Jira by Oboard,

The Community's spam filter is sometimes a bit strict, especially when it detects content being posted multiple times. The bots sometimes take over.

I recovered your last attempt from the quarantine for you, as it did seem a quite legit post.

Hope this helps!

All comments

Walter Buggenhout

Hi @Margo Sakova - OKR Board for Jira by Oboard,

The Community's spam filter is sometimes a bit strict, especially when it detects content being posted multiple times. The bots sometimes take over.

I recovered your last attempt from the quarantine for you, as it did seem a quite legit post.

Hope this helps!

Margo Sakova - OKR Board for Jira by Oboard

Hi @Walter Buggenhout

Thank you for the quick response! Have you got any recommendations to avoid this in the future? My response disappeared right after I shared it. Seems like it was flagged automatically

Walter Buggenhout

That's what it said in the quarantine as well. While I can see that it was auto-flagged, I don't have access to the backend, so can't confidently tell you why.

Maybe you had a delay when you tried to post the first time and posted again. I know from previous conversations that the bots are pretty strict when they detect the same content being posted multiple times.

Let's assume it was a glitch this time of an overcommitting virtual agent in the background. Should it happen again, I'd be happy to ping the Community team to investigate a bit deeper. For now, let's say/hope the problem's solved!

Margo Sakova - OKR Board for Jira by Oboard

Understood. Thank you so much for your help!

Bill Sheboy

Hi @Walter Buggenhout

Thanks for that information.

I find the bot / blocking behavior puzzling: I often see marketplace vendors (or virtual agents?) using boilerplate answers in rapid succession (even to very old posts), apparently not being blocked, and yet when I use a template paragraph to ask a poster for more information on a question too often, it hits the "you already posted this...please wait" message.

Seems like an opportunity for more transparency in this aspect of the community management behavior.

Kind regards,
Bill

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