Bill Sheboy Expert

@Olliver Ordell -- Well done! Yes, and...I agree: the automation engine's racetrack timing and changelog problems need to be fixed to enable rule writers to rely upon what is supplied to rules.

Hi @Stacey Steiger My understanding is the connected items feature in Jira Product Discovery (JPD) uses work item linking. And if you already have your other rule working, you have identified the correct link type (and link direction) to use for updates. For your specific questions... As you saw in Tanguy's video, JQL may…

Hi @arunachalam.angusamy Adding to Trudy's suggestions... As a reminder, this is the Atlassian Community. It is a place for people to collaborate and learn from one another. It is not free labor source to build automation rules upon demand. Community members recommend first trying to create a rule to focus what help is…

First thing: as you are are already using the date / time functions, I recommend pausing to learn more about the other available functions. For example, to get the current hour as a number from 0 to 23, use the format("H") function:…

Thanks for those images and the explanation of the rule. As you are running this daily with JQL to find work items created within specific time ranges, you could use a couple of alternative approaches: * Extract the hour for the Created date / time using date time functions, and then use a Lookup Table or conditional…

Hi @Olliver Ordell Yes, and...to the other suggestions provided: the short answer is experimentation is always required to identify and manage "empty" values in automation rules. Outside of Jira and automation rules, normally field values in IT products can be null, empty, non-empty, or undefined...subject to the…

Hi @Almudena Milans del Bosch You are correct: the only built-in option currently is using JQL filters for each value (plus one for no values assigned). Other than marketplace apps, there a very old suggestion in JAC asking for more configurable swim lanes, including by…

This is a fun topic, @Kristján Geir Mathiesen and may reveal a bit about recent products "built in obsolescence" versus more durable, older goods. I believe my oldest is my 1982 dual-cassette, Panasonic radio in my garage which I use whenever puttering around in there (using the radio, not the cassettes :^) My next oldest…

Hi @John Ackerman -- Welcome to the Atlassian Community! For a question like this, context is important for the community to help. Please post the following: * What problem is your rule solving? That is, the "why". * What version of Jira are you using: Cloud, Server, or Data Center * For Cloud, what type of space / project…

Hi @Fredrik Jonsén and @Christos Markoulatos -Relational- This symptom is a long-known, racetrack timing defect with the Work Item Created trigger, among other triggers... When the issue-created event fires, the rule can start before the work item is in a stable condition. In some cases, the missing data can cause missed…

Hi @Nilesh Thali Yes, and...to what @Trudy P Claspill described about the types: Depending upon the space / project type, one may need to open the rule in the editor and re-select the types, values, etc. to change them and republish the rule. In other cases, the rule gets "glitched" and requires reselecting the rule scope,…

Hi @Timi Falusi Yes, and...to the suggestion from @Mikael Sandberg As Mikael noted, an if / else condition cannot be used inside of a branch (although the opposite is possible). Perhaps if you describe the problem your rule is solving (i.e., why do this) and post an image of your complete rule, that will help the community…

Hi, Andrea Tagliabue You appear to be repeatedly necro-posting old threads for some reason. Please stop this practice and review the community guidelines to learn better ways to contribute: https://community.atlassian.com/forums/custom/page/page-id/rules-of-engagement Kind regards, Bill

Hi @Vikrant Yadav Short answer: you could solve this using dynamic list searching methods. To get the maximum score, the solution approach is: * assuming the Lookup Table has clients as keys and scores as the values * assuming the multiple-selection, option field has the clients as the values * create a variable containing…

Hi @Manuel Bernardino Marques da Silva First thing: I am not using Assets, and my suggestions are based upon what I know about automation features in general. With that out of the way... When using the Send Web Request action (and advanced edits with work items) there can be racetrack timing problems where some data may…

Hi @Vina Wu First thing: what problem are you trying to solve with that expression? Knowing that help the community offer better suggestions. Next, there are two formats of the if() function for smart value expressions; please note the differences with and without the pound # symbol for sections: {{#if(smartValue)}} "value…

Hi @erica_bogosian Short answer: The for-each-inactive-page is a special type of branch in Confluence rules, and thus solving your filtering scenario is not trivial. For more details to explain, and my apologies this is so long... While the first part / branch may be used like a normal branch over zero-to-many pages, using…

Hi @Ranjitha Rajendran Are you trying to edit the work item (i.e., the Sub-task) just created in the branch? If so, that cannot be done as you show because the edit action is trying to change the trigger work item and you cannot nest branching to access "most recently created work item". Instead, please try setting the…

Hi @Nico Maikranz Assuming the JSON is well-formed and recognized as JSON by the rule, you may still need to experiment to confirm / manage the behavior. The reason is some nested lists / list iterators in rules do not work consistently with all expectedly-possible functions. That is, some nested values evaluate as text in…

Hi @Jeff Turley -- Welcome to the Atlassian Community! Yes, and...to the suggestions from @Mirek -- Your Product Admin (or higher role) will need to submit the ticket to Atlassian Support. If you are not that admin role, please ask them to do so on your behalf. Kind regards, Bill

Hi @mike_atrache and well done! Adding the zeros is what I noted by multiplying the milliseconds to get your correct units...although directly adding the zeros as text reduces the risk of a numeric conversion switching to scientific notation :^)

Hi @Olga Springer Thank you for the information about this feature. Quick question: To which license levels will this new feature apply? The text only states this "update is a direct response to feedback from our enterprise customers". As Jira Product Discovery (JPD) already has a separate licensing model from Jira,…

Hi @mike_atrache Please try to stay with one thread when responding. That will help people reading the posts in the future know when there are multiple solution approaches. Thanks! For what you tried, please note there is a missing, closing curly bracket for the started_at smart value expression, which leads to a null…

Hi @mike_atrache -- Welcome to the Atlassian Community! Are you trying this in an automation rule? If so... When I have tried this in the past, the format() function with nano-of-second did not work in a rule. A workaround is to create a variable for the start of epoch time (i.e., start of day 1 Jan 1970) and then perform…

Hi @Nicolae Victor Rusu Short answer: the built-in sprint report only displays for a specific board within a space. To see multiple boards (e.g., for different teams' boards) on something like a dashboard, a marketplace app or addon dashboard gadgets would be required. The reason is much of the information you describe is…

Hi @ahmed_moussa Yes, and...to the suggestions from @Trudy P Claspill Scenarios to sum / synchronize a field value between child and parent work items often require multiple rules to help. That is, a change to the Story Points field is not the only way the value can change. The keys are how often do you want the field…

Hi @Scott Hassell Yes, and...to the suggestions from @Walter Buggenhout In my experience, Jira Product Discovery (JPD) it typically used for portfolio management, spanning many Products and / or Projects. While one could create a separate JPD space to map to each to Jira one (e.g., a software space), that may get expensive…

Hi @Diogo Malvezzi What version of Jira are you using: Cloud or Data Center? * For Cloud, please see this REST API information for Jira specifically: https://developer.atlassian.com/cloud/jira/platform/rest/v3/intro/ * For Data Center, please see this one: https://docs.atlassian.com/software/jira/docs/api/REST/9.13.0/ For…

Hi @Jesse Ortega Jr There is a known, racetrack timing problem with triggers such as Work Item Created where the rule can start running before all of the data is available. The mitigation for this is: * Immediately after the trigger, add a Re-fetch Work Item Data action. This will slow the rule slightly, reloading the data…

Hi @Bartek Szajkowski _ Orbiscend OU -- Welcome to the Atlassian Community! As a reminder...when recommending a marketplace vendor product, please ensure you disclose your affiliation to that vendor in your post wording, and not just in your profile name / badge. For more information, please see: Atlassian Partners - Rules…