Bill Sheboy Expert

Hi @Bartek Szajkowski _ Orbiscend OU As a reminder...when recommending a marketplace vendor product, please ensure you disclose your affiliation to that vendor in your post wording, and not just in your profile name / badge. For more information, please see: Atlassian Partners - Rules of Engagement…

Hi @Baig, Farrukh (F.) -- Welcome to the Atlassian Community! Short answer: that is not possible yet. I do not believe Atlassian Home / Atlas goals have a public REST API yet, as noted in this suggestion: https://jira.atlassian.com/browse/ATLAS-78 And, automation rules rely upon the REST API for most things, and thus goals…

Perhaps also try the custom field ID instead of the smart value in the expression / JSON.

Hi @KMEROVIL For a question like this, context is important for the community to help. Please post the following: * what problem are you trying to solve with this rule; that is, "why do this?" * an image of your complete automation rule in a single image for continuity * images of any relevant actions / conditions /…

Thanks for that information, @Lissa Radman as it explains the cause... For JPD auto-filled and formula fields, the value is only shown in the UX and is not actually stored in the Idea. Thus, JQL, automation rules, etc. cannot "see" the field value. Worse still: if the field had a value before it was changed to auto-fill or…

Answering those questions in reverse order... When using the Scheduled trigger with JQL to loop over the work items, a re-fetch action is not needed for what you show. If your rule steps later wanted to use the updated value for something else, adding a re-fetch would help. Next, assuming your smart value is correct for…

Hi @Christian FYI, as this is an older thread, it is better to create a new question, showing your full rule details, and perhaps add a link back to the older threads. And, I believe this question has been asked before so a community search will likely find examples. Back to your scenario, you could: * extract any mentions…

Thanks for posting the support response, @Maor Levinas And...based on how they describe the processing, I hypothesize the actual limit is "up to 50, but perhaps fewer when used inside of a branch". The reason is another undocumented limit on the amount of processing storage feeding a branch, such as when a rule already…

Hi @Lissa Radman Without seeing the details of your complete rule and audit log... How is "the Targeted Delivery Date is auto-filled after a linked work item's due date changes" accomplished? If you are setting the field using another automation rule, your "downstream" rule to set the quarter needs to enable this option in…

Hi @Claire Povey Without seeing your entire rule and audit log details, you describe solving this symptom by adding the Delay() action, but you may have only partially / temporarily solved the problem. The root causes are known, racetrack timing defects: * With triggers such as Work Item Created, the rule can start running…

Hi @Tere Pile If customfield_13938 is already a number type, it does not need the asNumber conversion. And, how are you setting the value of customfield_13938? If that is one of the JPD calculated / formula fields, this approach will not work. Those formula fields in JPD are for display-only in the UX, and the value is not…

Hi @Kathleen Hamilton Based on your scenario, I have a few suggestions to improve your rule... First, when you add the link to Most Recently Created Work Item, that connects it to the trigger one. But, the second link action is not needed as it will try to link the trigger work item to itself! Next, the condition to check…

Hi @Christian Without seeing the specifics of your rule / scenario, do you mean if the Description changes or a Comment is added? If so, rules use different triggers for those events and thus two rules would be likely needed, extracting from the relevant field. If you mean something else, I recommend creating a new…

Do you need both values or only the sum / 30? If you only need the divided amount, the sum function in the math expression will handle the rest.

Hi @Dominik Kaźmierski and @Marc -Devoteam- Another possible cause of this symptom is when the JSON is invalid due to a racetrack timing problem. That is, the smart value expression is not parsed fast enough before the JSON is validated / used in the advanced edit. The mitigation / way to test for this is: * Use the Create…

Hi @Juliani Sarah -- Welcome to the Atlassian Community! For Jira Cloud, please see this suggestion to add User Picker Type, and others, to the inputs for the manual trigger: https://jira.atlassian.com/browse/AUTO-744 Kind regards, Bill

Hi @VLTKIM As this is an older thread, I recommend creating a new question with the "Ask a question" button at the top of the page. That will help focus the discussion on your specific scenario. When creating your question, please include: * explain the problem / "the why" you are trying to solve with the rule * an image…

@Tere Pile -- I thought you already had a custom field for the sum. Where did you want to store the value?

Hi @Todd Bruton -- Welcome to the Atlassian Community! I do not know about any planned maintenance, although there was a recent incident that certainly could have impacted rules during the recovery. To learn more, please look here: https://jira-software.status.atlassian.com/ Kind regards, Bill

Hi @Monique vdB Thank you for your article and thoughts! (And use of the word ouroboros multiple times :^) I like your summary: AI-friendly, but human-first. Hopefully this community will find a way to support responsible use of such tooling without machine-generated content becoming the norm, as it has in other online,…

Hi @Monika Valecha -- Welcome to the Atlassian Community! Please review the community guidelines on disclosures for AI / bot-generated content: https://community.atlassian.com/forums/custom/page/page-id/rules-of-engagement Kind regards, Bill

Hi @Sylvia Knill -- Welcome to the Atlassian Community! Normally, I would suggest checking the status pages to learn if there is an outage / incident: https://trello.status.atlassian.com/ However, this time there is something quite wrong there as it shows a complete outage for an entire hour on the system metrics, but no…

Hi @Tere Pile Without seeing your specific rule's details, and assuming your JPD project is PPDE, this may be a project scoping problem...and the suggestion from Rovo is likely wrong. Let's assume you want this: GIVEN one or more Ideas AND each Idea has zero or more linked Delivery Tickets in software projects AND Ideas…

Hi @Can Peskersoy -- Welcome to the Atlassian Community! When you learn the root cause and solve this symptom, will you please post the explanation? That will help the community in case others encounter this. Thanks! Kind regards, Bill

Hi @Rishabh S Why did this incident not appear on the status page for Trello? https://trello.status.atlassian.com/ Thanks, and kind regards, Bill

Hi @Sahibi Miranshah Thank you for this information. I have a couple of questions about this feature: * What can you disclose about the team's performance testing of this feature? * Can it be completely disabled at a Jira site and / or space level? I recall when such cover images were added to Team-managed spaces,…

Hi @Rémi Chemin Just following up to check if the suggestions from Marc answered your question. If so, please consider marking this one as "answered". That will help others with a similar need find solutions faster. If not, I doubt adding a Delay() action within a branch would help in this scenario as the branches…

Hi @Ken Young Just following up to check if the suggestions from Marc answered your question. If so, please consider marking this one as "answered". That will help others with a similar need find solutions faster. If not, please let the community know what help you need. Thanks, and kind regards, Bill

Hi @liamhale Just following up to check if this answered your question. If so, please consider marking this one as "answered". That will help others with a similar need find solutions faster. If not, please let the community know what help you need. Thanks!

Hi @Saskia van _t Hoff Just following up to check if this answered your question. If so, please consider marking this one as "answered". That will help others with a similar need find solutions faster. If not, please let the community know what help you need. Thanks!