Bill Sheboy Expert

Hi @Marcia Booth There is no filter() function for lists or JSON expressions in automation rules... This is why I asked if you expect one-and-only-one result or multiple versions from the endpoint call: For only one, there should only be one record to use from the web response. For multiple, dynamic searching methods are…

Hi @Trudy P Claspill Another way to do this in one rule is using a dynamic JQL expression: * the rule triggers on version released * using the Lookup Work Item Data action, gather the items in the released version * extract only the keys (or the linked work items directly from the results by link-type) to build a dynamic…

Hi @Marcia Booth For a question like this, context is important for the community to help. Please post the following: * an image of your complete automation rule in a single image for continuity * images of any relevant actions / conditions / branches * an image of the audit log details showing the rule execution Until we…

Hi @Mani Kumar -- Welcome to the Atlassian Community! Which version of Jira are you using: Cloud, Server, or Data Center? With Cloud, automation rules have an Advanced Branch to loop over a list of value: https://support.atlassian.com/cloud-automation/docs/jira-automation-branches/#Advanced-branching Please note well:…

Hi @Ramesh Krishnan Short answer: that is not possible with built-in features. This feature has been requested many times over the years, and here are some current open suggestions for it to watch / vote for: * https://jira.atlassian.com/browse/JRACLOUD-78353 * https://jira.atlassian.com/browse/JRACLOUD-79973 *…

Hi @Sebastian Quesada Ocampo -- Welcome to the Atlassian Community! Please re-read this question as it appears to be for Trello and not Jira Cloud. Thanks, and kind regards, Bill

Hi @SilkeS Thanks for these updates and for the new, dedicated bug-report thread! One quick question...I recall an earlier thread which described significant community outages would appear on the status pages: https://support.status.atlassian.com/ Will such outages still appear there? When such an outage occurs we may not…

Hi @chris sieverts When you only have the accountId value for the user, you have a few approaches to find their displayName in the rule: * The rule could call the Get User REST API endpoint using the Send Web Request action * Using a user-picker, custom field, the rule could set the field value, Re-fetch Work Item Data,…

@Trudy P Claspill is helping you already with a specific rule approach, so let's stay with that thread for now. I will add suggestions to that one as needed. Thanks!

Hi @Julia Eddington Thank you for sharing this information. Yes, and...thanks again as this is the first (and only thus far) community article I have seen from an Atlassian team member to disclose use of AI tooling to compose the content. For community members who want learn about such AI-tooling disclosures, please see…

Hi @Bethany McClintock -- Welcome to the Atlassian Community! If you are are using a "beta" / early adopter program (EAP) feature from Atlassian, I recommend working with your peer Product Admins to directly contact whomever from Atlassian provided the feature and asking them for assistance. You could also try contacting…

Hi @Timi Falusi First thing, what do you mean by "has been open for 90+ days"? For example, perhaps work items which are in progress that long? If you started with the blocked items, ignoring the parent, you could use JQL to find them: project = myProject AND workItemLinkType = blocks AND statusCategory = "In Progress" AND…

Hi @Duc Thang TRAN FYI -- automation Lookup Tables support up to 200 rows since the changes in July 2023 although the UX makes managing that many rows quite challenging. It may be better to pre-build the row data as JSON (maintaining it outside the rule), paste the entire JSON into a variable, and then use a Dynamic Lookup…

Hi @Natalie Cotela Short answer: there is no configuration option to display actual versus relative date / time values. This feature has been requested for at least a decade, and here are a couple of related suggestions in case you want to watch them for any progress: * https://jira.atlassian.com/browse/JRACLOUD-45928 *…

Hi @Samantha Copeland I recommend starting with a JQL expression using the CHANGED operator to find the work items which are stalled in a particular status. For example, this expression finds work items which have been "In Progress" for at least 3 days: project = MYPROJECT AND status = "In Progress" AND NOT status CHANGED…

Hi @Marigona Alimi The automation Clone Work Item action used on your template Task does not automatically clone that Task's child Sub-tasks. Each one would need to be cloned separately and linking to its parent (i.e., the new Task). Scenarios like this are typically handled with either: * Two automation rules, where the…

Hi @Shaun McGuire As you appear to be on a Premium license level, have you tried using the new Branch with Conditions over the status values? https://community.atlassian.com/forums/Automation-articles/Introducing-Branch-with-Conditions-for-Atlassian-Automation/ba-p/3180282 To your point about using any AI-guesser-tool…

Hi @LKA -- Welcome to the Atlassian Community! Adding to the suggestions from @John Funk ... If your workflow permits it, what do you want to do when the work item has transitioned multiple times from A -> B status values? For example, use the first user who did it, the last user, etc.? And...an alternative to adding the…

Hi @Dan Allenby Yes, I believe that is possible... * There is an Alert Created trigger for rule: * https://support.atlassian.com/cloud-automation/docs/jira-automation-triggers/#Alert-created * And that provides the {{alert}} smart value, including several attributes that may help: *…

Hi @Steve Binney What is the scope of your rule in the details at the top? I hypothesize the rule is global (or multiple-space) scope, and as a result the action cannot uniquely identify the correct space for the version...even though it is specified in the trigger. In that case, try changing the rule to a single-space…

Hi @Naresh Sampath That expression should only show a number, not the text "Approved". Thus, something else is outputting that value. Please post the following for more context to help diagnose this symptom: * an image of your complete rule in one single image for continuity * an image of the rule action where you are…

Hi @Thomas Lea -- Welcome to the Atlassian Community! For a question like this, context is important for the community to help. Please post the following: * an image of your complete automation rule in a single image for continuity * images of any relevant actions / conditions / branches * an image of the audit log details…

Hi @cristina.rot -- Welcome to the Atlassian Community! Short answer: I believe the built-in delivery progress for "delivery ticket" linking does not roll-up for additional work item, hierarchy levels. A workaround would be using a series of automation rules and custom fields to track the progress. Hi @Tanguy Crusson --…

Hi @Simon Chan Thank you for this information. I have a question, and a suggestion: How will this type of branching impact the component counting for a rule? For example, does the top-level "branch with conditions" count as one, plus one for each "branch" within it, then plus the individual components within the branch? As…

Hi @Jack Yu Thank you for this information. I have a question, and a suggestion: At which license levels will this new condition type be available: free, standard, premium, or enterprise? As a suggestion, when posting articles with new features, please include at the top of the article the impacted products and license…

Thanks for your feedback, community! @Rudy Holtkamp my idea was to disable the gamification features for older threads, not to remove the threads. To the point from @Anne Saunders I would not necessarily want to remove older ones, as I occasionally observe things in Jira that seem to have changed and thus refer back to my…

Hi @Daniel Nguyen As this is a very old thread, I recommend creating a new question with the "Ask a question" button at the top of the page, perhaps including a link to this thread. That will ensure the focus is on your scenario, and that the maximum number of people see it. Otherwise, only people following older threads…

Hi @Ramesh Krishnan Yes, and...to the suggestions from @Trudy P Claspill Do you mean the Goals from Atlas / Atlassian Home? If so, those cannot be set in automation rules yet as there is no pubic REST API endpoint supporting them (and thus rules have no action for them). Here are the suggestions to add those features: *…

Hi @Lisa Mendonsa First thing... This is a very old thread; please consider creating a new question with the "Ask a question" button at the top of the page, perhaps including a link back to this thread. That ensures the focus is on your scenario and the maximum number of people see it. Otherwise, only people mentioned or…

Thanks, and I look forward to seeing your rule / audit log to help with anything not working as you expected.