Bill Sheboy Expert

Hi @Karthiga_Sethuraj What is your license level and role for JPD? Only customers on a paid license level can submit a ticket to Atlassian Support, and for those customers only a person with a Product Admin or Org Admin role may submit tickets. https://support.atlassian.com/contact/#/ Kind regards, Bill

As a reminder, branches which could be on more than one thing process in parallel and asynchronously. They do not process sequentially, one by one. For the rule you describe, many work items will process simultaneously and the created variable named "expected" is repeatedly recreated and thrown away with each item. It does…

Hi @Stefano De Santis Your smart value expression is encountering value-type differences for inline math expressions versus long-format expressions. Please look here to see an article I wrote explaining that behavior difference:…

Hi @Emily Esposito When you are on a paid license level of a product, the licensed admin can submit a support ticket here: https://support.atlassian.com/contact/#/ Depending upon the product, license level, and symptom severity, I would expect several days before there is a response from Atlassian. And thus, for many needs…

Hi @Mariia_Domska_SaaSJet As a reminder...when recommending a marketplace vendor product, please ensure you disclose your affiliation to that vendor in your post wording, and not just in your profile name / badge. For more information, please see: Atlassian Partners - Rules of Engagement…

Hi @T Oberto For a question like this, context is important for the community to help. Please post the following: * an image of your complete automation rule in a single image for continuity * images of any relevant actions / conditions / branches * an image of the audit log details showing the rule execution * explain…

Hi @Keiran Craft -- Welcome to the Atlassian Community! Several people are running into challenges with the Confluence version history changes rolling out this week. You may want to give Atlassian feedback, or submit a defect if needed. Here is a related question describing how to do those actions:…

Hi @Alexander Wieske -- Welcome to the Atlassian Community! There are endpoints to manage rules here: https://developer.atlassian.com/cloud/automation/rest/api-group-rule-management/#api-group-rule-management From your list of questions, there is no way to get the automation audit log with endpoints yet. And, there are no…

Hi @Will Lacey -- Welcome to the Atlassian Community! For Jira board configurations: * the left-most column is considered "to do"; that is, not started work * the right-most column is considered "done" * everything in the middle is "in progress" * when a backlog is used for a Kanban board, a status could be mapped to that…

Hi @Aaron Castor-Katz Based on the release blog, that change was just released this week: https://confluence.atlassian.com/cloud/blog/2026/02/atlassian-cloud-changes-feb-16-to-feb-23-2026 When you have feedback on such changes, please use the built-in mechanism under ? - Help, Give Feedback at the top-right of the page.…

Hi @Jim Tailor What problem are you trying to solve measuring this way? That is, "why do this?" Knowing that may help the community to offer better suggestions. Until we know that... The Jira features to help use the Scrum Framework generally support the team-focused, development and accountability practices of Scrum. When…

Thanks for those images as they show some potential problems. The second condition appears to be a JQL condition, but what you show is not valid JQL. As an alternative, please try: * remove the JQL condition * create the variable to extract the desired labels containing "SDK" * after that, add an Smart Values Condition to…

Hi @Asier Vadillo Yes, and...to the answer from @Dirk Ronsmans -- Here are the relevant defect and suggestion for that symptom. You may watch / vote for them to see any updates: * https://jira.atlassian.com/browse/AUTO-1444 * https://jira.atlassian.com/browse/AUTO-2199 Kind regards, Bill

Hi @Michael Fedulov Thanks for this information. Yes, and...one way teams may check for impacts to validate this change is: * export all of the rules in their sites / products, * search the resulting JSON for the smart value, and * review those specific rules to determine any necessary changes / testing required. Kind…

Hi @Yasmina Rodriguez Please post images of your current complete rule and the audit log details showing the rule execution. That context may help explain what you are observing. And...did you try the JQL outside of the rule with an example work item to confirm the types, etc. are correct for your Jira space? Thanks!

Hi @Agustin Etman -- Welcome to the Atlassian Community! First thing, which version of Jira are you using: Cloud or Data Center? Your question is tagged with both versions. Next, adding to the suggestions from @John Funk -- when possible I recommend using a marketplace app for this type of calculation / measurement.…

To test both of those conditions at once (i.e., the Summary and Status), I recommend using JQL instead of list iteration. For example, assuming the trigger issue is the parent, you could try a Related Work Items Condition, or a Lookup Work Items and then check the count returned: parent = {{triggerIssue.key}} AND…

No, you cannot... * Please note subtasks are normally not added to a Sprint: their parent is * And, the Lookup Issues fields for Jira Data Center do not contain the subtask data This is why the two steps are needed to first get the parent issues assigned to the Sprint with the lookup, and then get the subtasks for those…

Hi @Yasmina Rodriguez Yes, and...to the suggestions from Trudy: Where did you read about a filter() function for smart value lists? That one does not exist for Atlassian automation rules. And, it is unlikely the {{issue.parent.subtasks}} has any data because: * {{issue.parent}} only contains some of the fields, not all of…

@Pfdev11 -- Subtasks are not assigned to a sprint normally as they "inherit" that condition from their parent issue, and thus that JQL would not find them. Please see what I suggested to handle this situation.

Hi @Pfdev11 The Sprint Started trigger for a rule does not supply any issues to it, and thus any sub-tasks associated to those issues cannot be accessed directly by branching. And, it appears you are using Jira Data Center, which further restricts the options to solve your scenario. One way to solve this is with some…

@Rob Peters -- I am seeing this same symptom where the rule does not trigger now, and checking the status pages I do not see an open incident which might cause this. As you are the Product Admin for a paid license, I recommend submitting a ticket to Atlassian Support to take a look. When you hear back from them, please…

Hi @Ryan Bullock An alternative to the if / else condition block may be using a Lookup Table for the mapping of values. Kind regards, Bill

Hi @Prasanna Ravichandran Short answer: One could use an automation rule to gather and report on many measures / points of interest for a completed sprint, but not all of the things listed on the built-in sprint report are available within a rule. I recommend reviewing what problems the team / stakeholders are trying to…

Hi @Rob Peters How is the rule not working as expected? For example, if the rule is not triggering...I wonder if this symptom is a racetrack timing problem, and that can happen when using the various "created <object>" triggers. For this reason, and others, I recommend never using the new feature to add conditions directly…

If your field needs the single user value, the JSON would be: { "fields": { "customfield_12345" : [ { "id": "5cf977af623cba0f42e00fd1" } ] } } And you would replace customfield_12345 with the value for your field. I described earlier how to find that field ID. One more thing: does your Send Email action refer to any…

First, sorry I missed this is a People type field in the question; those are a bit "weird" and only used in Team-managed projects / spaces, and they have a few challenges with automation rules: * Each People field used is configured for each individual space * Even when it is configured as single-selection, it is behaves…

Hi @PANKAJ MISHRA For a question like this, context is important for the community to help. Please post the following: * what version of Jira are you using: Cloud, Server, or Data Center * for Cloud, what type of project is this: company-managed, team-managed, JPD, etc. * an image of your complete automation rule in a…

Hi @Brittany Montgomery There is an existing smart value named forms to support JSM data, and thus your rule may be colliding on the values. I recommend not using field names which are the same as built-in fields or smart values for this same reason. Kind regards, Bill

Hi @Mac A For a question like this, context is important for the community to help. Please post the following: * what version of Jira are you using: Cloud, Server, or Data Center * an image of your complete automation rule in a single image for continuity * images of any relevant actions / conditions / branches * an image…