Bill Sheboy Expert

Hi @Sai Kishan There are a few places in rules which do not allow selection of a service account, such as the rule actor. I recommend trying these alternatives: * use a JSON expression to set the assignee with their account ID value with an Edit Work Item action * call the assign issue REST API endpoint using the Send Web…

I wonder... Perhaps Atlassian teams could observe how their sibling Jira Product Discovery (JPD) team actively monitors customer feedback and the community posts, and rolls back changes which cause more harm than the intended / forecasted benefit. JPD seems to have a product manager rotation where they respond quickly to…

Hi @Olga Springer Thank you and the team for the responsiveness in rolling back this change! This behavior is exactly what is needed to help manage the impact of rapid changes in the Atlassian tools sometimes causing more harm than the intended benefit to customers. Kind regards, Bill

That is interesting; what is the type of the field? And, if the type is not supported with custom formulas in JPD, a workaround is using a number field and setting the value with an automation rule: * trigger: field value changes, for your Team Members field * action: edit work item, setting the new number field to...…

Hi @Alec Dewell Your Smart Values Condition is comparing to a text value for the date, so you could either drop the toDate conversion or add .jiraDate at the end to force the formats to match. And, let's add some diagnostics to help: * add a Log statement before the Create Variable action, writing this to the log:* My date…

One more thing for the rule images you just posted... The Lookup Work Items action gathers zero-to-many work items, and the inline format of iteration you use to get the request type ID could possibly produce zero-to-many values, in a comma-separated values list. There are two ways to manage this, depending upon whether or…

Hi @Kent G -- Welcome to the Atlassian Community! Well done solving your own question with experimentation! To help others find this solution faster, I recommend accepting your own answer :^) Yes, and...I recommend caution using any AI-guesser tools for automation rule solutions, including those provided by Atlassian. They…

Hi @Julie Beltz Yes, and...to the suggestions from @David Nickell Some addon / marketplace dashboard gadgets do not use Jira saved filters, and thus would need additional investigation to identify the JQL / settings they use. Please check with your Product Admin to learn of any such gadgets and their usage. Kind regards,…

Hi @fs_Florida First thing, I do not work for Atlassian; I'm just another Jira user. Thus, my ideas are not based upon what choices the Atlassian staff have made. With that out of the way... From my perspective, Kanban is a limited WIP, pull-based method to visualize the delivery of value over a specific workflow / value…

Hi @Karthik Balakumaran First thing, what problem are you trying to solve using a numeric value to replace the Rank field? Knowing that may help the community to suggest alternatives. Jira uses a Rank field to solve the complex problem of re-ordering work items as they are added, updated, and prioritized, spanning all…

Thanks, and a related item I saw in JAC was a request to configure the field description after a migration. Contacting the support team may help solve this for you.

Hi @csenge.virag.kiss -- Welcome to the Atlassian Community! Without seeing your entire rule and audit log details for context... You will likely need to use list iteration to build a dynamic JSON expression to update a multiple-select option field, adding the new values. To reduce the chance of racetrack timing errors, I…

Hmmm... Did your team originally have Jira Server or Data Center and convert over to Cloud? If so, perhaps something got broken for the system fields. I checked the public JAC backlog and did not see this exact symptom, so perhaps submit a ticket to Atlassian Support to take a look: https://support.atlassian.com/contact/#/…

Hi @rafael_arias As others have noted, the built-in Status Category values are fixed and not configurable. The categories are site-wide, and thus configuring them for one team would cause problems for others, such as when workflows evolve over time. Instead, the Status values are configurable, and regardless of that, the…

Hi @alison.rich -- Welcome to the Atlassian Community! When I just tried this with Jira Cloud, and both Chrome and Edge browsers, on a Windows laptop, the text displayed correctly. Are you the only person on your team seeing this symptom? Have you checked if this symptom is browser related? For example, by logging out of…

Hi @serkan_sezer First thing, I am using Jira Cloud and not Data Center. Thus my suggestions are based on what I know about rules from that perspective. With that out of the way... For Data Center, have you checked the edit metadata to learn if attachments support an update operation with an ID only for the edit issue…

Greetings! Yes, and...unfortunately: the implements link type may be used for other things outside of JPD. This may lead to confusion in usage (and automation rules) when one does not specifically check that one of the work items involved is an Idea. In some cases, this may be mitigated by specifically checking for the…

Hi @Sahibi Miranshah and the Atlassian Team, Several people have asked specific questions about this new feature. Please see the above comments for context. What is the team doing to address these questions? Thanks, and kind regards, Bill

Hi @Alec Dewell The Jira Product Discovery (JPD) date format is a JSON expression stored as text from a rule's perspective, and it is able to store a single date, a range of dates, or a quarter. When a rule needs to access the value, please use the jsonStringToObject() function and extract the field you want. For example,…

Hi @Aron Gombas _Midori_ I do not believe there is a toMonday function. Where did you find that one in the docs? Thanks and kind regards, Bill

Hi @Gor Greyan Please see these supported date / time function for Jira Data Center rules to find what you need. You will need to chain together functions and then add the formatting you want in the Summary. https://confluence.atlassian.com/automation/jira-smart-values-date-and-time-993924864.html Kind regards, Bill

Hi @Tamar Ohayon-Harary -- Welcome to the Atlassian Community! Updating my suggestion: please try using a Rollup on your user field to count the people selected: https://support.atlassian.com/jira-product-discovery/docs/expression-based-formulas/ Kind regards, Bill

Hi @Peter Rossum_ van Before you bulk-change the rule actors, I have a suggestion... You describe the UX does not support selection of a service account for a rule actor in the user-picker for the field. I wonder if that value is also validated for rule updates. I suggest trying the REST API to update one test rule's…

Hi @Aimee Roddick _Walter_ Card colors help improve the visibility of "something", and thus I recommend to take it to your team and discuss: what do we want to see better? With that information, the team can consider how to use queries to impact card colors to improve visibility...perhaps even partnering with things like…

Hi @Trudy P Claspill I like your suggestion better than mine as you use the specific link ID to confirm the correct one is deleted with the endpoint. Thanks, Bill

Hi @Mateusz Janus Given issue links have direction, impacting which issues appears as the trigger one to a rule, I suspect this is not a simple scenario and may require multiple rules. A general outline could be: * trigger: issue linked * if / else condition* condition: trigger issue type is Epic AND condition: trigger…

Hi @ckopanon Thanks for those screen images! Here is my current hypothesis... Your original rule had incorrect JQL in the Lookup Work Items action to find the sibling children of the parent, which lead to the wrong items being selected for updating the fields. Trudy, John, and I helped to address that and other rule…

Thanks for that log information, and it seems to show problem with the lookup itself. Please post an image of the rule details at the top, showing the scope, actor, etc. as those may identify scoping, permissions, or configuration problems. And, I wonder if the rule has become "glitched" by too many edits. (This can happen…

Hi @Theis Joergensen Please let me hypothesize: some AI-guesser tool suggested using that smart value expression containing filter(), right? There is no filter function with smart value expressions in Atlassian Automation. I strongly recommend not using any AI-guesser tools, even the one provided by Atlassian, for…

A Jira board is a "view" of the work items in a space, filtered for what is needed. When the backlog is also used, it uses the same filter as its associate board. However, the newer "list" view is independent of the filter used for the board / backlog, and by default it shows all the work items in the space(s). And, I…