Bill Sheboy Expert

Hi @Mark Backler There are lots of questions / posts reporting this symptom for the last few hours. If you are on a free license level, I recommend watching the Status Pages for any updates: https://status.atlassian.com/ If you are on a paid license level, your Product Admin can submit a ticket here for Atlassian to take a…

Hi @Aïssa There are lots of questions / posts reporting this symptom for the last few hours. As you appear to be on a free license level, I recommend watching the Status Pages for any updates: https://status.atlassian.com/ If you are actually on a paid license level, your Product Admin can submit a ticket here for…

Hi @Phil There are lots of questions / posts reporting this symptom for the last few hours. As you appear to be on a free license level, I recommend watching the Status Pages for any updates: https://status.atlassian.com/ If you are actually on a paid license level, your Product Admin can submit a ticket here for Atlassian…

Hi @Tom Head Do you have your rule started yet? If so, please post images of the rule and the audit log details for context. Thanks! Until we see that, let's break this scenario down into pieces as there are lots of moving parts: #1) Your Ideas are in the JPD space (i.e., project) and the "delivery ticket", Epic (and its…

Thanks for those images, @Justin Goodemoot In your second rule named People Team "Completed Change Letter" Clone + Test: * You want this rule to run in response to the work item being created by the first rule, correct? If so, did you select the option in the second rule's details to allow rule triggering by others: Check…

Hi @John Jones For a question like this, context is important for the community to help. Please post the following: * what version of Jira are you using: Cloud, Server, or Data Center * an image of your complete automation rule in a single image for continuity * images of any relevant actions / conditions / branches * an…

Hi @Dan Just following up to check if these suggestions answered your question. If so, please consider marking this one as "answered". That will help others with a similar need find solutions faster. If not, please let the community know what help you need with the rule changes. Thanks, and kind regards, Bill

Hi @Timi Falusi Just following up to check if these suggestions answered your question. If so, please consider marking this one as "answered". That will help others with a similar need find solutions faster. If not, please let the community know what help you need with the rule changes. Thanks!

Hi @Sidra Shakoor Just following up to check if the suggestions from @Marc -Devoteam- answered your question. If so, please consider marking this one as "answered". That will help others with a similar need find solutions faster. If not, please let the community know what help you need with the rule changes. Thanks, and…

Hi @Calderara Serge Just following up to check if this answered your question. If so, please consider marking this one as "answered". That will help others with a similar need find solutions faster. If not, please let the community know what help you need with the rule changes. Thanks, and kind regards, Bill

Hi @Timi Falusi Just following up to check if this answered your question. If so, please consider marking this one as "answered". That will help others with a similar need find solutions faster. If not, please let the community know what help you need with the rule changes. Thanks!

Hi @Kirti Rajput Just following up to check if the suggestion from @Trudy P Claspill answered your question. If so, please consider marking this one as "answered". That will help others with a similar need find solutions faster. If not, please let the community know what help you need with the rule changes. Thanks! Kind…

Hi @Lisa Mendonsa As you solved this one yourself, I recommend adding another answer to the question and then accepting it. That will help others with a similar need find solutions faster. Thanks!

Hi @Tim Gesner Just following up to check if this answered your question. If so, please consider marking this one as "answered". That will help others with a similar need find solutions faster. If not, please let the community know what help you need with the rule changes. Thanks!

Hi @Tejas Patil Just following up to check if this answered your question. If so, please consider marking this one as "answered". That will help others with a similar need find solutions faster. If not, please let the community know what help you need with the rule changes. Thanks!

Hi @Timi Falusi Just following up to check if any of the suggestions answered your question. If so, please consider marking that one as "answered". That will help others with a similar need find solutions faster. Thanks! Kind regards, Bill

Thanks for the follow-up information, @Spencer Hudson In my opinion, there are a couple of challenges with an "estimate quality" value in a separate field: shared understanding of the definition and visibility. (i.e., people may not know about it, and when they do, they disagree on how to quantify it) I described a common…

Hi @Justin Goodemoot For a question like this, context is important for the community to help. Please post the following: * an image of your complete automation rule in a single image for continuity * images of any relevant actions / conditions / branches * an image of the audit log details showing the rule execution *…

Hi @Dan Breyen As your post is more of a discussion / article than a question, what do you think of converting it to an article? Thanks! Kind regards, Bill

Hi @Ramya R Short answer: that is not possible, and a workaround is needed. For a long-format iterator in automation rules, such as {{#someList}} do something {{/}} only data from the iterator scope, and lower, is accessible. No outside data such as a created variable can be seen inside the iteration. This is a…

Hi @Fechner, Viviana What is the "Updates" field in your space? Is it a custom paragraph field in a Team-managed project (TMP)? If so, I do not believe mentions in those fields send notifications. Kind regards, Bill

Hi @Spencer Hudson What problem are you trying to solve; "why" do this? Put another way, what would the team do differently if they had this information right now? Knowing that may help the community offer better suggestions. Until we know that... When asking a question, it helps to provide context. For example, why your…

Yes. In my opinion, one scenario is: For an experienced product-role person trying out Jira Product Discovery (JPD), I hypothesize they would dive deep into learning materials to see how JPD could support their product management flow...and, where they will need to mitigate any gaps / differences before their less…

Hi @Andrew Bui Automation branches which could be on more-than-one-thing run in parallel and asynchronously, and there is no guarantee of when the branch will complete...up until the last step of the entire rule.…

Hi @Morgan Long ago...I created an expert system to help answer this very question, both for learning-content developers and for learners selecting which media / methods to use from the available sources. The tool was evolutionary / self-modifying to avoid staleness setting it, and while building it, I learned from my…

Hello, everyone! I wonder...because there is an Add New Customer action immediately before the Send Email action, if a Re-fetch Work Item Data action is needed after the customer add, and before the email. This would slow the rule slightly and reload the data before the steps proceed: * ... * action: Add New Customer *…

Thanks for that information, @Stefano De Santis Please try the long-format of a math expression and observe the result. If you run into problems, please post the expression you are using and what is not working as expected.

Hi @Scott Visnic This may be one of the many push-advertising / upsell things in Atlassian products. Here is a suggestion to allow disabling those in admin settings: https://jira.atlassian.com/browse/JRACLOUD-80451 Kind regards, Bill

Hi @Vasyl Krokha _Broken Build_ As a reminder...when recommending a marketplace vendor product, please ensure you disclose your affiliation to that vendor in your post wording, and not just in your profile name / badge. For more information, please see: Atlassian Partners - Rules of Engagement…

Thanks for confirming. Please try submitting the support ticket from the link I provided above rather than doing it from inside of Jira's menu options.