Bill Sheboy Expert

Yes, I understood what you described. You also noted: * The pipe | delimiter is used between other text, such as "Test Ticket" * The Organization Name may appear in different locations in the text * The Organization Name may be missing from the text Thus the Organization Name cannot be consistently identified when parsing…

Hi @Eitzaz Haider As Marc described, notifying a site admin for all rule problems is not possible yet. There are many suggestions to add such capabilities, including the following. You may watch / vote for them to see progress. * Improve notifications for Automation admins... https://jira.atlassian.com/browse/AUTO-109 *…

Hi @Darryl Lee Just "wow" on this one! Well done following through and adding the content details needed for people to try it. One question... I observe many moving parts and Send Web Request actions in these rules, which I assume are configured to halt on first failure. What are your thoughts on having an additional…

Hi @Greg To confirm the scenario... * there exists a form which has a field mapped to the issue Description field * when a form is submitted, that correctly saves in the Description * later, when an Issue Transitioned triggered rule accesses the form data, it is not saved in a custom field (which I am assuming is a date…

Hi @Melanie.Johnson Yes, and...to Trudy's suggestion, as she is suggesting adding a second rule to create the additional subtask, not to add to your first rule. I just wanted to confirm you understood that. Thanks! Kind regards, Bill

Thanks for the follow-up, @Mindy Park I do not have a business email address and thus cannot register to attend.

Awesome; I am glad to learn that helped! FYI -- Unless you have more steps after what is shown, that last Re-fetch Issue action is not needed. Removing it will speed up the rule slightly, and reduce the load on your rule usage measures.

Hi, and welcome back from your OOO time! To update that rule template, change that first condition to match your types: condition: issue type is one of Epic_A_Type, Epic_B_Type, Epic_C_Type, ...

For your specific rule in the rule editor, look at the Rule Details at the top-right. On that view you will see the scope setting.

I believe that endpoint is deprecated. Please try this one, and confirm your API token has sufficient permissions. https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-groups/#api-rest-api-3-groups-picker-get Tip for testing quickly on the permissions and URL: hardcode any parameters / data, and at the…

Thanks for that information. To find the audit log and post the image... * while in the rule editor, select Audit Log at the top-right * find the specific recent execution, and select Show More at the right * also on the right, expand the areas so all the detail show * capture and post the image In the comment, if you want…

I believe that error is a rule scoping symptom. Is your rule single-project scope (in the details at the top)? If so, to validate that AQL the rule must use a global scope...which a Site Admin will need to change.

Well done, and just an FYI... exists() checks for null (or not null) and isEmpty() checks for blank (or not blank). That second one usually returns the same result for text fields, but for other fields testing is required.

Hi @Stephen_Lugton The documentation is incorrect as Lookup Tables now support up to 200 rows, per this article from Atlassian on the latest round of updates in July 2023: https://community.atlassian.com/t5/Automation-articles/Update-Create-lookup-table-action-improvements/ba-p/2427798 The action's UX is a bit tricky to…

From the issue fields, can the relevance for copying to Project B be decided with rule logic? If so, the rule could evaluate when to copy (or not copy) the issue. Otherwise, perhaps use the Manual Trigger rule, allowing people to use their judgement when to trigger it.

Hi @Danut M _StonikByte_ Did you see this question? Thanks!

Hi @Marc Parsons -- Welcome to the Atlassian Community! That is not a built-in gadget, and instead appears to be from a marketplace vendor or custom-built by someone in your company. I recommend contacting your Jira Site Admin to identify the vendor / author, and then checking with their support team for assistance. Kind…

Hi @Randy O'Neal Is that the StonikByte version of that chart? If so, I recommend contacting them to ask about how to handle outliers like this: https://marketplace.atlassian.com/apps/1216564/great-gadgets-for-jira-cloud-agile-charts-reports-kpis?hosting=cloud&tab=overview Kind regards, Bill

Hi @Yaswanth Vannam First, what problem are you trying to solve by immediately reverting a change to the field? That is, "why do this?" Knowing that may help the community to offer better suggestions. Next, to access list elements in an automation rule, use the get() or getFromEnd() functions:…

Hi @Elodie Ferreira -- Welcome to the Atlassian Community! Adding to the suggestion from @Dick explaining how the list needs to be evaluated... Given the challenges / uncertainties of automation rule handling of regex with match(), I recommend: * use the simplest thing that could possibly work * take complete control of…

Hi @Lopes, Bonnie Q There are two formats for many of the math functions: inline and long-format. The inline ones can produce unexpected results because the chaining usually preserves the first value's typing, leading to integer division, etc. For your scenario, I recommend using the long-format of FLOOR(), and as a side…

Hi @Petar Cvetanovic First thing: you have posted a few times recently including a Loom video to essentially ask the community to build something for your team. This community is a place for people with similar interests to learn and collaborate with one another. It is not a free labor pool to implement requests upon…

Hi @Petar Cvetanovic With the changes to Slack REST API, it is no longer possible for a Jira Automation rule to send a direct message to a specific Slack user using the Atlassian-provided Slack connector. (Although the Atlassian documentation and UX have not updated to note that yet.) Instead, one may send to a specific…

Hi @JUDY EDMONDS For a question like this, context is important for the community to help. Please post the following: * an image of your complete automation rule in a single image for continuity, * images of any relevant actions / conditions / branches, * an image of the audit log details showing the rule execution, and *…

Hi @Mohamed Sarjun Starting with the original rule you show in the question, when you created the variable, that leads to a text value such as this: Option A, Option B, Option C Where using {{issue.customfiled_12663.value}} automatically added a comma-space delimiter. To then use that to feed the Advanced Branch, the…

Hi @Rhys Gottwald That is a good question... It is listed in the documentation for Confluence smart values for various branch types, but there is no indication of what it does. I just tried several variations to access its content and saw nothing returned. (i.e., It is null inside and outside of branches.) There is also…

Hi @Jens Bode -- Welcome to the Atlassian Community! FYI -- I recall several community posts with this same symptom in the last couple of weeks. I recommend searching for those to learn if there is an open defect or some common, project configuration problem that could be corrected. Kind regards, Bill

Hi @Balakrishna Gudla Short answer: There is a design problem with how the Summary field value is formatted as it uses a delimiter of pipe | for two different purposes: a data delimiter and as content in the Organization name. Either a different delimiter must be used between content elements or (better still) store the…

Hi @厉成 -- Welcome to the Atlassian Community! I observed the same symptom, and it appears to be a known defect. Please vote for / watch it here to see progress on resolving it: https://jira.atlassian.com/browse/JRACLOUD-90497 Kind regards, Bill

Hi @Fernando Eugênio da Silva I believe for this scenario, the intent is to update the field in "issue A" and not the linked issues. Rather than using a branch on linked issues, the rule could gather them with the Lookup Issues action and use JQL with the linkedIssues() function to find the correct one(s). Kind regards,…