Bill Sheboy Expert

Hi @Christy Kennedy Here are some questions that may help explain this symptom... 1) What type of project are you using: company-managed or team-managed? You may find this information in the project list. 2) Did you add the custom field Entity or was it added by a marketplace addon / app? 3) If you added the custom field…

Hi @Andriy Matkivskiy -- Welcome to the Atlassian Community! As you are building in parallel, using the Jira automation Build Successful trigger (or other build triggers) would likely lead to timing / racetrack problems: https://support.atlassian.com/cloud-automation/docs/jira-automation-triggers/#Build-successful If your…

Thanks for trying that, @Ivan Garcia Let's return to Trudy's original suggestion with JSON with a slight change. This will test the hypotheses that either: the rule is confused by what field to use, and / or there are multiple "Client Name" fields in scope for the issue. First, find an issue which as a value set in your…

Hi @Martin Karlsson and @Vishal Biyani For Jira Cloud, there are long-standing defects / inaccuracies with the changelog for list fields (e.g., Fix Versions, Affects Versions, and Sprints) which is available to automation rules. These symptoms can clearly be demonstrated using the built-in smart values that should…

Thank you for that information. It appears the create is failing with the AQL for the "Room Code" lookup. On that field edit, if you select "Validate syntax", what do you observe? Is there a result count shown for matches?

Hi @Ivan Garcia Please add a write to the audit log in your rule to compare what is in the Summary field to what you are trying to save as an option. This will confirm it exactly matches (or not) one of the possible values, and that there are no extraneous characters around it. issue summary contains: >>{{issue.summary}}<<…

What problem are you trying to solve? That is, "why do this?" Knowing that will help the community to offer better suggestions.

Hi @Elodie Ferreira -- Welcome to the Atlassian Community! As this is a very old thread, I recommend creating a new question. That will ensure the maximum number of people see it to offer suggestions. When you post your question, please include: * an image of the complete rule in one image for continuity * an image of the…

Hi @Kim Taylor -- Welcome to the Atlassian Community! As this is an older thread, I recommend creating a new question and perhaps adding a link back to this one. That will ensure the maximum number of people see your question to offer suggestions. Until we see that new question...perhaps check the issue history to learn if…

This scenario is essentially a special case of these rules in the templates for projects: * When all child issues are completed → then close parent * When parent is completed → then close all the child issues present If you are only concerned about the three Tasks ANT, BNT, and CNT with the same Epic parent, the rule could…

If you write that variable to the audit log, does it contain what you expected? Is it a single value or a list of values? And you are correct: I believe the ID is needed to set a field like that: https://support.atlassian.com/cloud-automation/docs/advanced-field-editing-using-json/#Multi-user-picker-custom-field

If the issue hierarchy was changed to use the parent field for the relationships, either of the workarounds I noted may work. This would require automation rules to both checking the issue type and the parent to decide when to revert a transition (or add the indicator to prevent it). I recommend working with your Jira Site…

The idea is not to connect multiple rules. Instead it is: * One rule runs whenever a Story changes its Story Points and the Story has a parent Epic. The Story Point sum for the Epic's children are compared to the Epic's value, and an indicator (i.e., a custom field, or label) is added to the Epic. * A second rule, running…

Hi @jorge_rive -- Welcome to the Atlassian Community! First thing: whichever bot provided that suggestion, it is quite wrong in many, many ways; I respectfully suggest not using it in the future. In general, and in my opinion, such tools (including the built-in guesser from Atlassian) do not have the context of your Jira…

Hi @Jayanth Short answer: without a marketplace app / addon, that is possible and it is quite complicated (and so likely to be a very brittle solution). Doing this would require tracking the date / time an issue enters and exits a status (or current {{now}} value). Then the math must be performed to: * calculate the…

Hi @Rob Smithers With the Atlassian provided connector with Slack, I do not believe there is any information stored for the source channel with the issue data. If you are using a different connector, perhaps check the documentation to learn if there is a way to detect the source. Kind regards, Bill

Hi @Kerry Borden First, Epics have child tasks (e.g., Story, Task, or Bug), and not Subtasks. A Story, Task, or Bug could have Subtasks. Is it the Story / Task / Bug that you wanted to handle for the transition validation? Next... I believe what you describe may only be prevented directly using a marketplace addon with…

Hi @Garrett Richardson Both accessing asset data and creating dynamic JSON for the Edit Issue action can have timing problems leading to errors. I recommend this approach to help mitigate / validate that: * use the create variable action to built the dynamic JSON first, perhaps named varJson * write the variable…

Hi, and ping... It is still not possible to registry for this event using a personal email address. I have received a couple of direct-email reminders for it, although they still lead to the same registration page which errors out when using a non-business email address domain. (e.g., gmail) Kind regards, Bill

Hi @kevin m -- Welcome to the Atlassian Community! Adding to Trudy's suggestions... Also please post an example of your issue Summary which contains the version. This will help verify if the parsing syntax is accurate for the variable. Kind regards, Bill

Hi @Flavien Gache Assuming your subtask content does not have a lot of variation for each Product's subtasks, this could be tried with an automation Lookup Table. For example: * trigger: field value changed for "Product" * action: create lookup table* name: varProductToSubtaskSelections * row* key: Square * value:…

Hi @Bernd Gurn There is nothing built-in which can do this, and an automation rule cannot "pause" execution for user interaction during the Clone Issue action. Perhaps check the Atlassian Marketplace for any issue cloning apps which provide such capabilities: https://marketplace.atlassian.com/ Kind regards, Bill

Hi @Kerri-Anne Mak When your trigger is on Issue Commented, please use the singular smart value {{comment.body}} as the plural one is for issues, and would require using {{issue.comments.last.body}} Next, when a mention is made in an issue field or comment, that looks like this behind the scenes: [~accountId:your account…

Hi @Sven That symptom appears to be a known limitation, and here is a suggestion to resolve it. You may watch / vote for it to see progress. https://jira.atlassian.com/browse/JSDCLOUD-13704 As you describe the mention does work when the field is not linked, you could try using an automation rule to copy the field contents…

Hi @Stäwen, Nicole -- Welcome to the Atlassian Community! When you post an image of the audit log details, please expand all of the areas / dropdowns in the log to show issues impacted. That may provide more context for what is happening. Until we see that... You described two Jira projects are involved. * What is the…

Hi @Patrik Štoural -- Welcome to the Atlassian Community! Short answer: the isEmpty() function does not work for all field types and conditions as it is intended for text values. Experimentation is required to confirm what is needed. First thing: the example you show is quite long and potentially complicated, making…

Hi @Pengshan Dai That is not possible. The manual trigger supports user inputs for the rule processing, not redirection to other locations. Kind regards, Bill

Hi @斎藤 昂 -- Welcome to the Atlassian Community! I have not tried that, and I wonder if this endpoint would work. It appears in v1 but not in v2. https://developer.atlassian.com/cloud/confluence/rest/v1/api-group-space-permissions/#api-wiki-rest-api-space-spacekey-permission-post Kind regards, Bill

Greetings, community! Rather than defining your own guidelines in Jira as an admin, I recommend contacting your company's Operations Team and Product Management Team to learn if there exist a Business Context Diagram and a Service / Application Criticality Matrix for your business. With those, your organization may have…

Hi kara.decker@jackson.com For a question like this, context is important for the community to help. Please post the following: * an image of your complete automation rule in a single image for continuity * images of any relevant actions / conditions / branches * an image of the audit log details showing the rule execution…