Bill Sheboy Expert

Hi @Molly Hopper Just following up to check if Trudy's suggestions answered your question. If so, please consider marking this one as "answered". That will help others with a similar need find solutions faster. If not, please let the community know what help you need with the rule. Thanks!

Hi @Ramya R Just following up to check if this answered your question. If so, please consider marking this one as "answered". That will help others with a similar need find solutions faster. If not, please let the community know what help you need with the rule. Thanks!

Hi @Vignesh Eetaram Just following up to check if this answered your question. If so, please consider marking this one as "answered". That will help others with a similar need find solutions faster. If not, please let the community know what help you need with the rule. Thanks!

Hi @Snehal Singh Just following up to check if this answered your question. If so, please consider marking this one as "answered". That will help others with a similar need find solutions faster. If not, please let the community know what help you need with the rule changes. Thanks!

Hi @Larissa Redivo dos Santos There is an open defect for this symptom in the JAC backlog: https://jira.atlassian.com/browse/JRACLOUD-98161 And, there are several other open defects for other languages related to incorrect translations for time tracking fields. Kind regards, Bill

Are you trying to clear the field, or only remove one specific value from any which are already in the Affects Versions field? #A) For the clear the field case, try editing the field to an empty value. #B) For the remove one specific value case, the rule will need to use an Advanced Edit with JSON to set the value. That…

Hi @Giedrius Daugmaudis For a question like this, context is important for the community to help. Please post the following: * describe the problem your rule is trying to solve; that is, "why do this?" * an image of your complete automation rule in a single image for continuity * images of any relevant actions / conditions…

Thanks for that information, @Thomas Scheer and it appears you have not tried creating the automation rule yet. Based upon you using the bulk change feature, it seems you can write a JQL expression to find the issues to update. If that JQL can be made generic or dynamic, you could use a Scheduled Trigger automation rule to…

Hi @Steven Hubau Correct; based on this defect, it is not possible to add a service account as a team member: https://jira.atlassian.com/browse/ATLAS-269 Kind regards, Bill

Hi @lovepreet Singh -- Welcome to the Atlassian Community! Automating the re-assignment of work items could lead to a spiraling and problematic situation, where another person is surprised by now being late, overloaded, etc. with unplanned work items, which then get re-assigned to another person, and so on... Instead,…

Hi @nagata shumpei Yes, and...to the suggestions from @Mikael Sandberg I recommend watching this suggestion in the JAC backlog to add REST API endpoints, and perhaps events, for audit logs and rule problems. Once those are in place, one could build monitoring to consolidate rule failure notifications without the side…

@Nick Pacifico -- Based upon the audit log you show, there is a problem accessing one or more fields in the work item you are trying to create. Please post an image of your complete rule, in a single image for continuity, and an image of the Create Work Item action. These will provide more context for the error you are…

Hi @Nick Pacifico Is your custom field's value an integer or a floating point number value? The type impacts the math operation used because the first value in an expression (integer or floating point) impacts what happens for division, multiplication, etc. with inline expressions. With an integer, the long-format math…

Hi @Alixanne FERAUD For the scenario you describe, please try the If / Else Condition block: https://support.atlassian.com/cloud-automation/docs/jira-automation-conditions/#If-else-block Additionally, as your rule uses a Work Item Created trigger... That trigger has known racetrack timing defects, so the rule can start…

Hi @Robert Hook There is no documentation on what does (and does not) work for regular expressions in automation rules. What the docs state (with italics added by me) for the match function is: Performs a regular expression search and returns the first (and only one) matching regular expression group. The underlying…

Hi @Michael Fedulov For asset and object-attribute related triggers, are there events raised such that the rule's {{initiator}} smart value reflects which user made the change? Thanks, and kind regards, Bill

Hi @Amandeep Singh Main If you write the entire smart value for {{initiator}} to the audit log, what do you see when the rule triggers? Kind regards, Bill

Hi @Jason M_ First thing: I am just a customer, not an Atlassian employee, vendor, etc. With that out of the way... Last week, Atlassian apparently sent a email about this change to Org / Product Admins for customer sites, including information about what could / could not be configured by license level, org type, etc.…

Hi @Jeff Crane Short answer: I do not believe you can build a report / email as you describe with Jira Data Center automation rules easily. (There are edge cases which could use recursive rules with incoming webhooks.) The main reason is branches which could span more than one issue process in parallel and…

Hi @Fabio Paglianti Please consider when you want to update a field for summing scenarios across parent, child, etc. levels. For example, when you only want to update once-per-day, a single scheduled trigger rule might work. For all other cases, multiple rules are required to handle the different ways the field values can…

1) Which work item are you trying to update: the trigger one or something else? 2) Which work item is the source of custom field to update the target work item to update (from question #1 above)? Let's assume you want to update the trigger work item and get the source data from another one. In that case, the rule would not…

Hi @Thomas Scheer -- Welcome to the Atlassian Community! For a question like this, context is important for the community to help. Please post the following: * What problem are you trying to solve with this rule; that is, "why do this?" * You tagged this question as "jira-data-center"; please confirm if you are using:…

Hi @Bianca de Weerd For a question like this, context is important for the community to help. Please post the following: * an image of your complete automation rule in a single image for continuity * images of any relevant actions / conditions / branches * an image of the audit log details showing the rule execution *…

Hi @Vignesh Eetaram -- Welcome to the Atlassian Community! I do not believe there is a built-in automation rule action to create an Outlook meeting. There are actions to create a Zoom meeting or a Microsoft Teams meeting for an incident. For Outlook, perhaps investigate calling the Microsoft REST API endpoints to do so.…

Hi @Natalie Cotela In which column of your board is the "Cancelled" status mapped? For a Jira Scrum board, only items in the far right column are considered completed regarding the Sprint. If you have the "Cancelled" column somewhere else on the board mapping, Jira prompts to move the items to a new Sprint or the backlog.…

Hi @Marcel Jünge My example was from the trigger issue / work item, and you could certainly use another source...such as from a lookup, branching, etc. I recommend testing to confirm you get what you want: * get the other work item which has the field * write the custom field value to the log to confirm it works as…

Hi @Tanguy Crusson Thanks for your article, and for including both the "why" and "how" for using this approach! This appears to be a solution to a process problem...which Jira, and particularly JPD, are good at helping manage. In my opinion, one key predecessor for this approach is alignment: all of the requesting teams…

Hi @David Kazanjian -- Welcome to the Atlassian Community! Those are excellent questions, and... As you appear to be on a paid license level, the knowledgebase (KB) articles on this topic appear to indicate customers have some control. And, only a very narrow set of configurations will be excluded from such data…

Hi @Eddie Hobart Yes, and...to the suggestions from @John Funk Do you have multiple active sprints at the same time in the same project? If so, an automation rule could be triggered on linking the "Sprint Defect" to the Story (assuming those are the specific work item types involved) and then use list filtering on the…

Hi @Reema Yadav Adding to the other suggestions...find and utilize a mentor (i.e., a human being) who already has knowledge, skill, and experience in those areas to help you learn over time. Kind regards, Bill