Bill Sheboy Expert

Hi @Emily Nash Although the JPD date format looks like JSON, it is actually a text string which represents JSON. Please try this in your advanced edit: { "fields": { "customfield_11767": "{\"start\":\"{{now.jiraDate}}\",\"end\":\"{{now.jiraDate}}\"}" } } Going the other direction to read the date values, please try the new…

Hi @Cory Miller -- Welcome to the Atlassian Community! Here are some current suggestions to disable those pop-ups, for Confluence and Jira. You may watch / vote for them to see progress. * https://jira.atlassian.com/browse/CONFCLOUD-80847 * https://jira.atlassian.com/browse/CONFCLOUD-80976 *…

Hi @Peter Tikhomirov My understanding is those dynamic fields are implemented in JPD code, presented with the UX, and are not stored with the Idea's data. In other community posts, I have read workarounds where: * a non-dynamic custom field is added (e.g., number, text, etc.), * automation rules are used to set the values…

Hi @Eduardo Calvillo From what you describe, is this your scenario? GIVEN a JPD Idea with a Summary that matches the name of a project (not a Jira Project) AND that Idea is linked to other Ideas using a "created by" link type AND those other Ideas each have linked "Delivery" work items in Jira projects WHEN ??? something…

Hi @Minaz Fazal -- Welcome to the Atlassian Community! Which help video are you using which shows this feature? Please provide the link to it. Knowing that will provide context for the community to offer better suggestions. Thanks! Kind regards, Bill

Hi @Peter Gray -- Welcome to the Atlassian Community! Jira Product Discovery (JPD) uses its own date format, which is a JSON value as text to include a single date, quarter, or range of dates. That is not supported by JQL, and I do not know if they plan to add it. (If someone from the JPD team knows of upcoming changes,…

Hi @Todd Winton Short answer: I do not believe an automation rule could generically sort the pages in a space. While there is a REST API endpoint to Move a page to a new location relative to a target page...…

Hi @Kevin Williams -- Welcome to the Atlassian Community! For a question like this, context is important for the community to help. Please post the following: * what version of Jira are you using: Cloud, Server, or Data Center * for Cloud, what type of project is this: company-managed, team-managed, JPD, etc. * an image of…

Hi, Nick! First, that built-in feature with { } to identify the available / supported smart values for a rule step is still pretty new...and so it does not include everything. And, I recently read a suggestion in the public backlog where the automation team is trying to make it better to dynamically update for what is…

@Erica Robinson -- Just to close the loop on this question, please consider adding your own answer describing what you did and then "accept" that as the answer. This will help others in the future with similar needs. Thanks!

Hi @Charles Wayne If you still cannot post the rule / audit logs, please try this approach: First, check again with the built-in templates to learn if any of them will help. If not... * Outside of the rule get your JQL working for your different scenarios using example issues * Create a test rule with a manual trigger and…

The most recently created issue's key is: {{createdIssue.key}} https://support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/#--createdIssue-- As you are creating the issue inside of the branch to then copy forms from the trigger issue, use the above one as the targetIssueIdOrKey and use the trigger as the…

In JQL, please use double-quotes and not single-quotation marks. That error could be related, but perhaps not... Next, what is type of your custom field? The CONTAINS ~ operator only works with some field types: https://support.atlassian.com/jira-software-cloud/docs/jql-operators/#CONTAINS---- When I just tried CONTAINS ~…

Hi, @Erica Robinson No worries and I am glad you got it working with the "reset" to redo the project migration. Regarding why that last test rule did not work, I suspect if you had written the entire web response's body to the log, it may have showed a different structure (or content) than what I was parsing. This is a…

When already inside an expression with double-curly brackets, please do not add more. Assuming your field is a number you could try this: * advanced compare condition:* first value: {{#if(and(issue.ComplAverage.gt(45), issue.ComplAverage.lt(50)))}}true{{/}} * condition: equals * second value: true

Hi @Sandra Middleton What have you tried thus far to solve this need? If you have a rule that is not working as expected, please post the following for context so the community can offer suggestions: * what version of Jira are you using: Cloud, Server, or Data Center * for Cloud, what type of project is this:…

Hi @Darryl Lee Thanks for the information! And...that "Don't Panic" image took me back to having a copy of the Hitchhiker's Guide to the Galaxy game for my older computers, which included the button and other misc. stuff :^) Kind regards, Bill

Hi @César Augusto Briceño Gudiño -- Welcome to the Atlassian Community! No, it is not possible to read / update a Confluence database from a rule yet. Here is a suggestion to add that feature, which you may watch / vote for to see progress: https://jira.atlassian.com/browse/CONFCLOUD-78237 Kind regards, Bill

Hi @Bud Herz One problem with the suggested rule is inside of the branch, {{sprint}} actually refers to {{issue.sprint}} which is a list of values...as you note for work items that have been in multiple sprints. The solution is to do one of these: * capture {{sprint.endDate}} in a created variable before the branch,…

Hi @Nickolas Fistopoulos -- Welcome to the Atlassian Community! First, can you confirm if the requestor was added to an organization? If so... That field is a list of values, so please try this: {{issue.Organizations.first.name}} If that does not return the value, you will need to use the custom field ID in place of…

Hi @Ushna Sarfaraz Are you using an automation rule to call the REST API endpoint (with the Send Web Request action) to read and then update the JQL for a saved filter? Or something else? Perhaps if you provide more context it will help the community to offer suggestions. Please post the following: * what version of Jira…

Hi @reza rouhafza You are correct: they are not. In both Cloud and Server / Data Center automation, there is no actual "secret storage" for use in rules yet. Even though Cloud has a "hide" feature to conceal things like headers in the Send Web Request action, anyone who can export rules can see them in the JSON. There are…

Hi @Paul Singh -- Welcome to the Atlassian Community! The field statuscategorychangedate is text when accessed inside of a rule; it must be converted with the toDate function before use in the date / time functions. For an example of that to calculate the Age of WIP measure, please see this old post I wrote:…

Thanks for clarifying your approach, Evgenii. When Erica used a test rule to update one work item, that used the changelog records from the endpoint call. I do not believe she manually changed the work item. And the changelog smart value is only available for a rule with a trigger for a field change: it is not available at…

One challenge using this web response is the nested lists: histories and items. Thus we need nested iteration and list filtering to find the Summary field changelog records. * action: create variable* name: varSummaryHistory * value: {{#webhookResponse.body.changelog.histories}} {{#items}} {{#if(equals(field,…

Hi @Evgenii Please note Erica was already trying to use the REST API endpoint for the changelog because the work items had already been updated when copied. The approach you suggest would help if each work item is being individually changed...but that has already happened. The copy would need to be "undone" and repeated…

Hi @Jennifer Sherman I just re-checked and there is still no defect for this symptom in the public Jira or Ecosystem backlogs since this first appeared. I recommend working with your Jira Site Admin to submit a ticket to Atlassian Support to take a look: https://support.atlassian.com/contact/#/ When you hear back from…

Thanks for that information, and some notes about it... The JQL your trigger shown does not check the timeframe, and so that would run for the same issues repeatedly. Rule triggers such as Scheduled with JQL can only process up to 100 issues at a time. And so I was suggesting to add a check on the Summary value to the JQL…

Thanks for clarifying, Jonah. I have not used that feature with JSM; according to an example in the documentation, please try this smart value: {{issueReporter}} https://support.atlassian.com/jira-service-management-cloud/docs/best-practices-for-creating-canned-responses/

Hi @Erica Robinson Although your images appear to show the steps, it is quite difficult to see your complete rule. Perhaps post images of the complete rule in one single image and of the audit log details showing the rule execution to provide context. Until we see those... Your rule calls the REST API endpoint to get the…