Bill Sheboy Expert

Hi @Gonzalo Benitez de lugo Would you please post an image of the rest of your rule so the community can provide ideas? Thanks! What that error means is that the rule is trying to perform some issue action and it has no issues to do so. For example, you note using a sprint started trigger. I would then expect to next see a…

Hi, and oops...my bad. The lookup Issues feature only supports a subset of fields. So sum() isn't the problem. ( FYI if you want to vote for adding more fields to lookup, please review this suggestion: https://jira.atlassian.com/browse/JRACLOUD-75018 ) Per the documentation, lookupIssues doesn't support Estimate either, so…

Hi @Angelina Cordaro Yes, you can do that. Using the smart values for the triggering issue, you could include the key as {{issue.key}} and a link to the issue with {{issue.url}} Best regards, Bill

Hi @Artur.Cybruch Yes, I have run into this challenge for several years using tools like Jira. Unfortunately some tools do not account well for teams improving over time, and so history appears to be "altered" when a team makes a large change, such as workflow, status values, components, filters, etc. When I help teams…

Hi @Utkarsh Singh -- Welcome to the Atlassian Community! What problem are you trying to solve? If you want to see how many things are in what step/status, over time, you could use the Cumulative Flow Diagram report. https://support.atlassian.com/jira-software-cloud/docs/view-and-understand-the-cumulative-flow-diagram/ Best…

Hi @Carolina SILVA Here is some documentation to help you a bit. If you do not yet have your Total Points field, you will need to add one: https://support.atlassian.com/jira-cloud-administration/docs/create-a-custom-field/ Here is some how-to and examples for automation rules:…

Hi @Zachary Whitely Looks like a query order parsing issue... Jira is OR'ing everything after the reporter check because the assign and reporter check are not grouped with parenthesis. Please try this to see if it returns what you want: (assignee = ZWhitely OR reporter = ZWhitely) AND status not in (Done) Best regards, Bill

Thanks, @Peter Reiser for that example.

Hi... for your two questions... 1) Creating boards from filters: You are correct that you can only create a Scrum or Kanban board from a filter. I asked earlier if this is one team or multiple teams to understand how you plan to use this board based on components. If this is for visibility only, go ahead and select Kanban…

Hi @Matt Richards I am glad to hear that the filters helped. And I agree that the card layouts could be improved. Regarding separate boards by component, you could create as many boards as you need, with each board's adding to the filter, such as AND component = myComponentA However, please consider who is doing the work.…

Hi @David Wuth I have not edited fields in the automation rules using JSON yet... I did look over the documentation and I wonder if there is an issue with how the automation is parsing within the quotation marks for the fields: https://support.atlassian.com/jira-core-cloud/docs/advanced-field-editing-json/ I saw one…

Hi @[deleted] I hypothesize that because this is Jira Cloud, and that most of the actions with pieces (copy, clone, automation rules, complete sprint, etc.) run asynchronously, that there is no guarantee of ordering. I did a quick check and did not see any open defects for this symptom in the public cloud backlog, but…

Hi @[deleted] Is this one a duplicate of your other question? If so, please consider closing one of them. https://community.atlassian.com/t5/Jira-Software-questions/Child-issues/qaq-p/1511103 Thanks, and best regards, Bill

Hi @[deleted] There appears to be an open defect for using SVG format for the priority icons. The suggested work-around is to use PNG format. Please look here to review the defect and vote for it if you feel this impacts your teams. https://jira.atlassian.com/browse/JRACLOUD-74666 Thanks, and best regards, Bill

Hi @Asha This appears to be an open defect, possibly since the security changes for GDPR. You can view the defect here and mark if your team is impacted by it: https://jira.atlassian.com/browse/JRACLOUD-74518 If this is different from what you are seeing, I suggest submitting a new defect for…

Hi @[deleted] Yes, you can do that. We add the INVEST definition after the description once a story is created, and you could switch the order put your template first. Here is an outline what we do: * Trigger: issue creation * Action: re-fetch (We do this because of the potential timing issues in rule execution, so all…

Hi @hassan khalaf -- Welcome to the Atlassian Community! Sadly, I would guess not in the near future... Here is a suggestion from 10 years ago (!) and last updated 5 years ago with a comment from Atlassian that this isn't planned at this time: https://jira.atlassian.com/browse/JRACLOUD-23013 Best regards, Bill

Hi @Thomas Costagliola -- Welcome to the Atlassian Community! I do not believe that is possible yet. Here is a suggestion to add the feature of automatically adjusting the column width, which you may review and vote for: https://jira.atlassian.com/browse/JSWCLOUD-17591 Best regards, Bill

Hi @Gabriel Beal -- Welcome to the Atlassian Community! I am unclear what you mean by "to it from the outside" for landing on the board. If there is some stale data, that sounds like something is browser cached that just you can just refresh the page to see. If after trying a refresh you are still seeing an issue, I…

Hi @Anthony B Yes, you can do that. What you would need is: * Trigger: what you want to start the rule, such as manually run * Action: lookup issues using your JQL * Action: edit your destination field, setting the value to the sum of the values from the lookup issues For example, say you wanted to sum a field you call…

Hi @Lee Masen -- Welcome to the Atlassian Community! Just to confirm, you are using a NextGen project, correct? If so, I believe that is built-in behavior for the NextGen boards and cannot be removed. That status indicator does not occur on the Classic project boards. My guess is NextGen projects were intended to make…

Hi @Kashif Taqiuddin -- Welcome to the Atlassian Community! I do not believe that you can display the epic/story status in the exact layout you are describing with out of the box Jira. As an alternative you could create a dashboard, showing each epic as a pie-chart or issue-statistic/list gadget to indicate progress. For…

Hi @Matt Richards For a classic board/project, you can create quick filters by component, and then filter in the backlog or board views. Here is the documentation on creating quick filters: https://support.atlassian.com/jira-software-cloud/docs/configure-quick-filters/ You can also edit your card layout on the board and/or…

Hi @Vinay Sharma This is for a classic project, correct? If so, for that chart you can select the filter from the available quick filters. Try to create a quick filter for the board, and then use that to focus your view to the desired issues. Best regards, Bill

Hi @Kevin Mellander -- Welcome to the Atlassian Community! For the community to try to help, would you please clarify... You are using a Kanban board and your filter is including items in openSprints()... Why are you displaying items for sprints on a Kanban board? You have noted the board's column configuration includes…

Hi @Ziad Bakhiet Do you work for the vendor supplying the product you recommended? If so, please consider reviewing the community guidelines for marketplace and solution providers: https://community.atlassian.com/t5/Marketplace-Apps-Integrations/Atlassian-Community-online-guidelines-for-Marketplace-and/ba-p/689723 Thanks,…

Hi @Sujaira Moughawiche I believe that the #if syntax only works for numbers and not for strings. And, I do not believe you can nest smart values with multiple curly-brackets. Instead you can solve your problem using strings and the Join and Remove functions: *…

Thanks for checking that. The next thing to check is workflow status values... Each of the NextGen projects/boards use different status values (even if the names appear the same). Please try this: * Create a classic project and kanban board with your filter which includes all the assignees: assignee in (list of content…

Hi @Emily Thraen If your content team's work spans/overlaps the work with lots of other teams' projects in JIRA, the visibility of issues could be a permissions issue. Please confirm if the members of the content team have access to all of the projects where the team does work. Best regards, Bill

Hi @Muhammad Ahmed There are several ways to do this, depending on what tools you have: * With just JQL, please try the following...provided the versions are unreleased project = myProject AND fixVersion <= earliestUnreleasedVersion() AND fixVersion > earliestUnreleasedVersion() * With the ScriptRunner add-on, please see…