Issuetype appears in filter query - but not on Kanban board

Question

Hello:

I have a Kanban board based on the following filter:

project = PS AND issuetype in (Bug, Epic, Story, "T3 Support", Spike) AND Team = "Boost Squared" AND sprint in openSprints(). 17 Issues - including 1 T3 Support ticket - show in the results.

However, when I go to the Kanban board based on this filter all issuetypes - except the T3 Support issue - show on the board. So only 16 issues appear on the board

When I go to the configuration for the board and look at the columns - all 17 issues are accounted for in the column management layout.

I thought it might be a workflow-based problem as our T3 tickets use a different workflow. But our Spikes also use a different workflow and they show up on the board.

All workflows and ticket types are in the same Project.

I am stumped...please assist!

Thanks,

Kevin

Bill Sheboy · Answer

Hi @Kevin Mellander  -- Welcome to the Atlassian Community!

For the community to try to help, would you please clarify...

You are using a Kanban board and your filter is including items in openSprints()... Why are you displaying items for sprints on a Kanban board?

You have noted the board's column configuration includes all 17 items.  Does that include that the status of the missing "T3 Support" issue is mapped to a column on the board?

Best regards,

Bill