Bill Sheboy Expert

Hi @Greg Bailey Did you already figure this one out? If not, have you tried including the issue prefix to your smart values: {{now.diff(issue.created).businessDays}} {{now.diff(issue.created).days}} Best regards, Bill

Hi @Harry Heathcote Did you figure out how to do this yet? If not...Have you investigated using the actions of Lookup Issues and Create Variable? With lookup issues you can use JQL to get a list of issues, and then parse some of the fields, storing the results in a variable. For example, if you had a JQL statement that…

Hi @Greg Bailey How about this approach: * copy your JQL for the issue list, adding a clause to select a status (or status category), for example: ... AND status = NotStarted * use the Lookup Issues action to grab the items using the JQL * use the Create Variable action to parse the items into markup. For an example...*…

Hi @unnikrishnan What would a "hours burn down indicator" show or mean to you? If you are performing some calculation, perhaps based upon the task estimate and the passage of time, you could use automation rules to calculate something and show it on the issue cards on the board. Best regards, Bill

Hi @Henning _Jira Ninja_ This appears to be an old defect, which was fixed and has re-appeared. You can watch it and vote for it at the link below: https://jira.atlassian.com/browse/JRACLOUD-72362 The work-around is to disable the new Jira issue view. Best regards, Bill

Hi @David Adason That is curious... What have you tried so far to diagnose this... Have to checked the permissions of the rule's executing user for the older rules? Have you tried to edit the global rule in some small way, save/publish, and then see if it fires? Have you tried to create a new rule in an older project to…

Hi @Sami Ahmed Shaik You cannot do what you are asking with out-of-the-box JQL. If you check for marketplace add-ons you can find dashboard gadgets which will display what you are requesting: https://marketplace.atlassian.com/ Best regards, Bill

Hi @Mitchell Dann This seems related to the field width, as noted in this suggested improvement: https://jira.atlassian.com/browse/JRACLOUD-73596 If you see a different problem with the field display, I recommend submitting a defect to the support team here: https://support.atlassian.com/contact/#/ Best regards, Bill

Hi @Tim Bäßler -- Welcome to the Atlassian Community! You cannot do that with a JQL filter and out-of-the-box Jira Cloud. You can look at the built-in reports to see if they provide what you need, however they will not make a list of issues with cycle times. As you note, you could purchase marketplace add-ons to do this.…

Hi @Daniel Starkey Given the way your solution rule's trigger is written (all issue story point changes), please consider the number of executions of that global rule and the limits: https://support.atlassian.com/jira-cloud-administration/docs/explore-jira-cloud-plans/ Best regards, Bill

Hi @lee -- Welcome to the Atlassian Community! The flag provides visibility to "something is up with this issue...", based on whatever your team says a flag means to you. I like your idea that the fly-over text could show the comment, and someone else added that suggestion: https://jira.atlassian.com/browse/JSWCLOUD-13688…

Thanks @Sherry Goyal -- I believe that the documentation link you sent confirms what I noted: fieldChange can contain multiple field changes and so may not be reliable for this method as the specific field changed (in the list of changes) cannot be identified. If I missed something in how fieldChange works, please let me…

Hi, I was suggesting to enter your hours in the Story Point field. Think of it this way: your team's story point values are hours. The reporting (burn chart, velocity, etc.) will take care of themselves. Also note: the team is estimating in hours. This is not a time-tracking (actuals). If you need that, please investigate…

Hi @vildana_ermaya How much work in progress (WIP) does your team have? Specifically, do you work on one/few or lots of projects at once? If it is one/few projects, please consider the least expensive, and yet accurate, solution to determine the Effort Hours = capacity x time duration: * Determine how much capacity your…

Hi @vildana_ermaya If your team has decided to estimate in hours rather than story points, why not just ignore the story point field? Or instead, put your hours in the story point field and then you could use the built-in reporting and charts (except you would know the values represent hours). Best regards, Bill

Hi @Justin Cibrone -- Welcome to the Atlassian Community! My first guess would be, "no", as the built-in charts are not very configurable. What problem are you trying to solve and how would you define a "spike indicator line"? Best regards, Bill

Hi @Marianne Gendron -- Welcome to the Atlassian Community! Would you please provide more details: * are you using a testing add-on from the marketplace? * how are you trying to clone the testing ticket? Best regards, Bill

Hi @Neha Dua Yes, you can roll-up the status of the child items to the parent using Jira automation rules. Please see this documentation to get you started: https://support.atlassian.com/jira-software-cloud/docs/automate-your-jira-cloud-processes-and-workflows/ However if you are using a marketplace add-on to manage your…

Hi @Neha Dua Because there is no "undelete" or viewing of deleted issues in the cloud version, some teams disable the delete permission, and instead add a custom field to mark issues as "abandoned". In that way, you can remove abandoned issues from filters/boards/reports and still find them when needed. Best regards, Bill

Hi @Esther Strom I just noticed {{createdIssue}} and {{createdIssues}} as the previously created issue, and the list of issues, created from within a rule. Would those help you access the issue just made? __Bill

Thanks, @Aco QA Given those are date, not date/time fields, you may not be able to do that with out-of-the-box Jira. Maybe wait a bit to see if someone else from the community has any ideas, such as marketplace add-ons. If you hear nothing and believe this should work, consider either submitting a suggestion or submitting…

I believe you are correct: you would need information about the sprint externally from Jira to know when to make the REST API calls, and then perhaps schedule them. Could you first use the REST API to get the sprint information, and then use that to set the scheduled calls for after start and after completed?…

Hi @John McKiernan What do you think of adding information about the automation engine and playground to the status pages? https://status.atlassian.com/ I did not see an entry for the automation when I took a quick look. That would allow users to self-service and learn when there is an outage. Thanks, Bill

Hi @Rod Dennis I am wondering about the trigger you are using and the incoming webhook information... Is your rule triggered on the incoming webhook? If so, perhaps the test you are using to check for existence (as part of the epic) would always return empty and so fail because there is no issue within the context yet. If…

Hi @Narendra Kumar I have not set up eazyBI for Jira before, but I found this documentation page that you might want to check to see if can help you learn what data can be imported: https://docs.eazybi.com/eazybijira/data-import/data-from-jira-and-apps/devops-data-import Best regards, Bill

Hi @Suresh Mateti Please take a look at this post/solution describing the use of a converter to do so: https://community.atlassian.com/t5/Jira-Software-questions/How-to-convert-JIRA-s-wiki-markup-to-HTML/qaq-p/598586 Best regards, Bill

No worries. If this helped you, please consider marking the answer as accepted so the community can find solutions faster. Thanks!

Hey guys, According to this Code Barrel ticket, the Portfolio and Advanced Roadmap fields are not supported yet: https://codebarrel.atlassian.net/browse/AUT-1370 @Steven Drury To learn which fields are in the JSON, and so potentially have smart values, please see this how-to article to use the REST API to grab an example…

Hi @Dan Hellum Thanks for the image, and... when replying please try to stick to the one thread. That makes it easier for the community to see when there are different answers to a question. It appears that you do not have the Bulk Change permission. Please look over this documentation about how to check if you have that…

Hi @[deleted] -- Welcome to the Atlassian Community! What is the problem you are trying to solve? Changing the story points of a parent item (which has children) will lose the history of what was the orginal understanding of the parent. That was your "estimate" at the time of refinement and planning. If you want to track…