Bill Sheboy Expert

I believe you began to answer your own question about reporting ideas. ;^) * What do I regularly check as a site admin that I wish was in a report/dashboard? * What do I regularly check as a project admin...? * What do I check once a year as a site admin to prep for license updates, and which I might forget how to do? *…

Hi @Teh Kok How First thing, I am a consumer, not a vendor recommending a product. With that out of the way... We are using Great Gadgets for Jira Cloud. It is very lightweight, relatively low-cost, predictable/consistent in behavior, and their support is very responsive to issues and suggested improvements. I like (but…

Well, done! By the way, the issue processing limit of 100 is built into the rule engine (I believe). When you have branching or triggers using JQL, it can help to test that stand-alone with Advanced Filters to confirm scoping impacts (projects) and issue count limits. __Bill

Greetings! I am not using advanced roadmaps, so I'm unable to answer why it would be doing that. Although, it does puzzle me why one would allow the roadmap to select/add sprints rather than have the individual teams do so in their projects...and then have the sprints displayed on the roadmap. Hopefully some using (or…

Hi @Prince Nyeche - ELFAPP Thanks for this contribution! Who do you see as the primary audience for this library: site admins, project admins, and/or any users? Best regards, Bill

Greetings! Thanks for this information. Why not just make JQL an actual SQL instead, eliminating most of the problems with searching that require customers to purchase add-ons or export to other tools for advanced analysis? Best regards, Bill

Yes, and... Rather than using an additional status, we added an Abandoned custom field. Then people can set it and move items to "done", so the workflow remains the same. We also update our filters so abandoned items do not appear in reporting, and... we can always find them when needed. Best regards, Bill

Hi @Jeremy Pitten Wow, and sorry to learn that happened. Luckily the automation rules are limited to 100 issues before they stop execution. (You disabled that rule, right?) * Without any add-ons, you probably want to check for a backup/restore to a test instance, if you regularly backup. Then you could export and re-import…

Hi @[deleted] Would you please clarify your question? The example you give is showing future sprints defaulting to 2 week intervals, unrelated to velocity. The documentation link you provided is for the server version of advanced roadmaps, but you appear to be on cloud version, standard license. Thanks, and best regards,…

Hi @Baris TEKELI -- Welcome to the Atlassian Community! In addition to the other suggestions... How many times do you need to sort the information in this way, and does the result need to stay inside of Jira for follow-up actions? * If it is a few sorts, you could just export the data to a spreadsheet and convert prior to…

What can help is discussion and shared understanding with your stakeholders (requestors and customers). There are always more valuable things for a team to do than the team has capacity to complete. Helping people understand that idea is key to partnership. To guide that, consider sharing your team's ideas of what…

Hi @Teh Kok How You have a few options for visualizing the information: * export to a spreadsheet and build your own charts * use the Jira Excel or Google Sheets add-ons to pull data and build your own charts * build a dashboard gadget to display within Jira * buy (or find a free) marketplace add-on to enhance reporting.…

@Alena Samruk Sounds good... To help diagnose why the field is being cleared rather than filled, consider posting the new id values with the Log action rather than updating the field. That should rule out part of the cause. {{#triggerIssue.viewers}} { "id": "{{accountId}}" } {{^last}},{{/}} {{/}} 

Sorry as I am out of ideas that I have actually tried on this one. I have used the built-in email handler to figure that out. Have you considered using an automation rule to parse the information in the issue, and then call the REST API function to add users, as needed? Then you can assign them to fields like "reporter".…

Hi @Edward Ko -- Welcome to the Atlassian Community! As you can see in this list of issues, many people would like sorting of releases improved. On the releases tab, the default sort is the sequence created order...unless you drag and drop them as you noted. I believe the last one in the list is considered the "next…

Hi @[deleted] I believe the items on the roadmaps appear based upon the Start Date and Due Date fields. Have you considered using Automation for Jira to set those fields based upon the estimates? Please take a look at this documentation for more information:…

Hi @John McKiernan Did you notice that the rules in the automation library all seem to be broken... as if Automation for Jira is a missing the add-on? Please see below. Thanks, Bill

Hi @kirgk25 Are you asking why a specific issue is not appearing on your board? If so, have you checked the following, such as for Classic projects * Does your missing issue match the filter? * Are your status values mapped to the board columns? * For Kanban boards, have you set a sub-filter for the board which may be…

I checked that documentation also, and some of the older posts, and I always saw the id shown. Doesn't look like this is configurable in the Advanced Roadmaps either. Seems like a good idea to enter as a suggestion. You can do that from that same support link I provided.

How about this syntax which should iterate over the trigger issue's viewers and add their JSON using the id values: { "fields": { "viewers": [ {{#triggerIssue.viewers}} { "id": "{{accountId}}" } {{^last}},{{/}} {{/}} ] } } Here's the documentation on the advanced JSON edit:…

I only have the Basic Roadmaps, same as you have, and those Jira ID values have always been on my views. Same thing for Classic and NextGen. After a quick check of the public backlog I didn't see this issue either. If you are certain this changed I suggest submitting a defect for this:…

Hi @[deleted] It appears you are editing your question as I am trying to answer. :^) You were originally capturing the Developer person in a custom field, and then trying to set it back to the assignee based upon workflow. To do so, please try this syntax, substituting in your custom field name: { "fields": { "assignee": {…

Hi @Gautam De Ignoring Jira for a moment... * Your central data layer team appears to be a service team... * Providing services to multiple other teams (requestors)... * And you want to manage the dependencies between requestors and your service team. How you proceed may depend upon how your team works, particularly with…

Hi @Luiz Otávio Guimarães I do not believe that is possible with out-of-the-box Jira. You may want to investigate the marketplace for possible add-on products: https://marketplace.atlassian.com/search?hosting=cloud You could use some of the existing dashboard gadgets or roadmaps to show some of that information. The…

Hi! My understanding is that "customers" in JSD are not users, and that "reporters" are users. With automation, I do not believe there is a way to add/create users within a rule, and there is a suggestion to do so here: https://codebarrel.atlassian.net/browse/AUT-363

You are welcome, and I am glad you hear you got it working. Please consider marking this question as answered; that will help others in the community find solutions to similar problems faster. Thanks! __Bill

Hi @Alena Samruk You may need to use the custom field number/name in your JSON rather than the people-friendly name, Viewers. Please talk to your instance admin to learn the custom field name and then try that for the edit. __Bill

Hi Kristina, I just reproducted your results for Classic boards' column number via three paths, and I am unclear why this would be the case. * From project list, create a new project. This results in a Kanban board with 4 columns: Backlog, Selected For Development, In Progress, and Done. Each board column has one status…

Hi @Kiruthika The link you provided is the one I use for date/time calculations, and the others for text and math are linked on that same page. For everything else, I end up creating lots of experiment rules with logging to figure things out. :^) Please note that some of the date or date/time fields are text and not…

Hi @Julia Massaro -- Welcome to the Atlassian Community! You may find the velocity, and other reports from a specific project, and then selecting Reports from the left navigation area. Please see here for more details about Classic projects:…