Bill Sheboy Expert

Hi @Bret Spangenberg Are you using a Classic project and boards? If so, you could create a second board to just view your epics and then use the control chart for those issues. Regarding editing the measures, I do not believe that is possible. The measures for the reports use the log information for the status transitions.…

Hi @Beverly Bricker To confirm my understanding of your question: * you see the status listed on the issues on the Next-Gen backlog, and * you wonder if that is possible for a Classic project If so, then...yes and no: Yes, you may add the Status to the cards (issues) on the Classic project backlog under board settings. No,…

Hi @[deleted] Some ideas to try: * If you log your custom field to the audit log does it contain what you expect? * Does the case of your smart value "Dev estimate" match the name in the field definition? * Have you tried to use the custom field ID instead? Best regards, Bill

Hi @Garrett McCreery My understanding is that created variables do not work as parameters to functions yet: https://codebarrel.atlassian.net/browse/AUT-2022 What problem are you trying to solve? Knowing that may help the community suggest other ways of getting the result with automation. Best regards, Bill

Hi @Szymon Ptak I believe you are seeing the differences between the Jira source data (e.g. 1800 seconds) and the presentation in the user interface/experience views (e.g. 30 minutes). Once you have the source data in the spreadsheet, have you tried to manipulate it to your format / reporting needs? Such as converting the…

Hi @Darryl Blackwell -- Welcome to the Atlassian Community! I am using Cloud version, but I found this documentation on JQL searches using the server REST API. Please check if that helps you. https://developer.atlassian.com/server/jira/platform/jira-rest-api-examples/#searching-for-issues-examples Best regards, Bill

Gotcha; you are definitely going to need a marketplace add-on for JQL to impact a board filter with a correlated sub-query you need, as @Kristian Walker _Adaptavist_ suggested... At least until our vendor realizes this is basic, missing functionality that should have been included long, long ago. ;^)

Hi @Simeon Herbert -- Welcome to the Atlassian Community! How much information do you need for the sub-tasks? There are a couple of out-of-the-box solutions depending on what you need... Would a list of issues be enough if you could drill into them? You could create a filter, adding the sub-task column to the results, and…

Hi @Angelica Hernandez Are you asking how to do this with Automation for Jira rules? If so... I can think of a simple way to do this which does not handle all possible scenarios, and a more complicated way: The simple way assumes Start Dates only get earlier for tasks, not later, and that Due Dates only get later, not…

Hi @[deleted] Yeah, that would be a great feature! Here is something like that in the backlog: https://codebarrel.atlassian.net/browse/AUT-903 As a work-around, you may export all the rules (to JSON) from the admin view and then search for the fields. Not very user friendly when you have lots of rules...unless you have a…

I realized you can mostly solve this with just JQL. The question is how do you want to access the list of sub-tasks? If you just need the list... For example, if you use the following query and add the subtasks field to the results... project = myProject AND issueType = Story AND statusCategory != Done ORDER BY subtasks…

That is odd... You are using Cloud version, correct? I just tried this for both Classic and Next-Gen projects and it worked for me: project = myProject ORDER BY parent ASC I added the ascending modifier as the default appears to be descending (DESC).

Please try ORDER BY instead to sort the resulting issues from the query.

Hi @Vishay Krishan -- Welcome to the Atlassian Community! Many of the things you ask about can be found with JQL queries. For example, use the following to find incomplete issues with no updates in 10 days in the current sprint, substituting in your values for project name and completion status project = myProjectName AND…

Hi @Andrew Bielefeldt -- Welcome to the Atlassian Community! You cannot do that yet in the new issue view. Here is an in progress work item for comments to add back in changing the sort order: https://jira.atlassian.com/browse/JRACLOUD-73076 There appear to be several open sub-tasks for new issue view related to comments.…

Hi @Dennis_H You can iterate over the comments' fields, as shown in this documentation page: https://support.atlassian.com/jira-software-cloud/docs/smart-values-general/#Smartvalues-general-{{issue.comments}} Best regards, Bill

Hi @Adenilson Aparecido Gomes Junior -- Welcome to the Atlassian Community! What appears to be happening is that the target classic project requires the Due Date field. You could test that by creating a test issue in the classic project and seeing if the field is indeed required. If this is the case, consider what recent…

Hi @Nitin S. Joshi If you do not want to purchase a marketplace add-on, and you have the free or paid version of Automation for Jira (A4J) from Atlassian installed... You may build this yourself: * Add custom fields for the start date/time of events you wonder about. For example, Start In Progress, Complete In Progress,…

Hi @Nick Read For something like this with complicated if/else conditions, I suggest posting an image of the rule to provide some context. That may help the community provide you with ideas. Also... * Have you seen any errors in the audit log for when the labels are not updated? * Have you considered adding a log action to…

Thanks for explaining that. Please let the community know if you need help when you create the rule. And, consider posting an image of your rule and marking this question as answered when done. That will help others with the same question find solutions faster. Thanks!

Hi @javier.espinosa Thanks for the image of the rule; that helps quite a bit when trying to diagnose automation symptoms. Let me try to explain about my Re-fetch suggestion: * When an automation rule triggers, the data in any issues used is up to date at the point it time they are gathered * My understanding is: If the…

Hi @javier.espinosa I am unclear why you are trying to calculate story points, usually an abstract relative measure, with a formula. Why not just talk to the team about using time-based estimation? Regardless of that question... It appears you are updating your Tracking Time custom field within the rule and then trying to…

Something like this, with only a small change to your rule: * Trigger: when value changes for Service Type * Condition: when Service Type equals Bitcoin * Branch: on the JQL you noted* Action: link issue to trigger Issue This will link the trigger issue to each issue returned by the JQL in the branch.

That is curious... Have you tried to branch on the JQL and then link them, one by one to the trigger issue?

Hi @Ryan Eaglen * Would you please provide an image of your complete rule for context? * Are you getting errors in the audit log? * What is the type of the custom field? * Have you tried enclosing the trigger issue's value in quotation marks? { "fields": { "customfield_13801": "{{triggerIssue.customfield_13801}}" } } Best…

Thanks for that information. Is this rule running in the "DCS Development" project? If not, rules which impact multiple projects need to be defined an run at a global scope.

Hi @Ram Naresh Reddy Salla -- Welcome to the Atlassian Community! You note your team is using Scrum, and there are several built-in reports around team's sprints to support that. What problem are you trying to solve by reporting on individual people rather than the team's delivery? Best regards, Bill

I am trying to understand the context for that error message. If this is from JQL in a rule, would you please post an image of the entire rule? Thanks!

Hi @Michael Gomes To get the priority icons to work, I believe the URLs must be complete and accessible to the instance. So, either public images on the interwebs or from attachments in a Jira issue in your instance. Best regards, Bill

Not out of the box, as JQL isn't a SQL. With automation you have additional options: * If the comparison value is in the trigger issue, you can reference the smart values in the JQL * Or...you could capture the comparison value using Create Variable, and then reference that in the JQL. This technique helps when the…