Bill Sheboy Expert

I'll try to clarify... Using your Jira URL in a browser and an example issue, you can find all of the supported fields/smart values for your issue. For example: myJiraCloudUrl/rest/api/2/issue/myIssueKey?expand=names Search in the results on the page for your field name to confirm the spelling, capitalization, and spacing…

Hi @Kyra Mayock For your second question, are you trying to limit the issues shown on a dashboard or on you Kanban board, or both? Using the board for your dashboard gadget will do both...but if you only want one to be filtered, please create separate saved filters for each (board and dashboard). On your first question,…

Thanks, Dan...and my bad: the project can see these new status values if you were able to map them to the board. I just looked in the public backlog and didn't see this symptom. The only other things I can think are to re-check if there is a transition problem in the workflow, or even some data caching issue in the browser…

Hi @Phil Bustin Smart values are case and spacing-sensitive, so did you confirm you have the correct name for that field? You can check that using an example issue with the field and this how-to: https://support.atlassian.com/cloud-automation/docs/find-the-smart-value-for-a-field/ You could also try using the custom field…

Hi @Dan Pastore You confirmed that you published your workflow changes. Have you also confirmed that the workflow is active (included in the project)? Kind regards, Bill

No, just to try manually re-ordering, and that seemed to work for you. As you seem to have all of the relevant permissions, I suggest submitting a ticket to the Atlassian Support team. Once you hear back from them, please post what you learn so others can benefit. Thanks!

The only other thing I could think of was related to changing Rank (which is a different permission). But when I tested this scenario you describe...re-ordering sprints does not alter the rank, so that is not the cause. As you can re-order empty sprints the cause is apparently related to the issues and not the sprints. Try…

Hi @[deleted] Smart values are case and spacing-sensitive, and I note a typo for Lookup Issues in your message. Please try this: {{#lookupIssues}} Kind regards, Bill

Hi @Maxim Bode The error message is indicating that your JQL in the conditions is failing, with the left side collapsing to null. For example: {{issue.parent.Join Date.minusDays(21)}} = {{now.jiraDate}} First thing: I could confirm the smart value for that custom field, such as using this how-to…

Hi @Luc Noppen You can read the entity properties, as is shown here for issues: https://support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/#--issue.properties-- For a project property, it would be: {{project.properties."myPropertyName"}} The key is context...if the trigger is for a project, use above. If…

Hi @Emad Rawashdeh -- Welcome to the Atlassian Community! There is nothing in out-of-the-box Jira Cloud to automatically populate those version fields. Depending upon the answers to these questions, you have a few work-around options... What is the format/naming convention of your versions now, and *when* do you create new…

That filter looks good to me, so I am out of suggestions. At this point, you could wait a bit to see if others post suggestions and/or submit a ticket to Atlassian Support to see what they say. They can see logs we cannot access and so may notice something causing this. https://support.atlassian.com/contact/#/

Let's stick with the board filter to diagnose this: if the filter is ambiguous it could still be trying to access multiple projects, as described here: https://support.atlassian.com/jira-cloud-administration/docs/use-manage-sprints-permission-for-advanced-cases/ Would you please post your board's filter? That will help to…

I updated it, and as an FYI...that information was coming from the name setup in your profile. Please change that to match what you wish to display. Thanks!

Hi @Durga Magesh For those sprints, is the board filter containing one or several projects? If there are multiple projects, I believe the person needs Manage Sprints permissions for all of the referenced projects. https://support.atlassian.com/jira-software-cloud/docs/how-do-jira-permissions-work/ Kind regards, Bill

Hi @Phil Bustin The Jira Cloud, out-of-the-box heat map gadget only shows text. You may have seen a gadget from some Atlassian Marketplace addon app: https://marketplace.atlassian.com/search?hosting=cloud&product=jira&query=dashboard%20gadget Kind regards, Bill

Hi @PATRICIA MURPHY Yes, and...to Garrett's answer: based on the rules you showed, you could probably combine those rules (or make them more specific on the triggers' status values) to reduce execution triggering and execution time. Kind regards, Bill

Hi @Yash Raj Yes, and...to John's answer: Your example seems to show planned Start and End Date and actual Start and End Date. Is that correct? If so, you would need to perform that date difference twice for the different pairs of date fields, and then subtract to find the over due days. Kind regards, Bill

Thanks, Richard. When you hear back from support please post back here what you learn. That will help others who encounter this same symptom. Thanks!

Hi, Sam. I am glad to learn that helped. For future reference, the next most likely cause of this symptom is confusion over what {{issue}} means at different points in a rule...as context is important. For example in this rule where issue ABC-123 has a parent of ABC-456 * trigger: some trigger...from issue ABC-123 * ... at…

For both boards, would you please post images of: * image of the board settings with the filter * image of the board column mapping for status values * image of the backlog, showing any defined sprints for the scrum board That may provide more context, and so ideas to try. Thanks!

Hi, Mara. Lots of questions I am trying to catch up with...please let me know what I miss. Custom field edit: For some custom fields they are not listed in the drop-down fields for rule actions. For edit, you may used the advanced edit with JSON. Please look here for how to do…

Hi @Scott Theus I have occasionally helped teams use the different definitions of "spike" described by Chris Sterling in his book, Managing Software Debt: Building for Inevitable Change. * Research: gaining of knowledge to decide what to spike next, or to enable estimation in the future * Spike: quick and dirty…

Hi @Lykemtheng He -- Welcome to the Atlassian Community! Issues with epics are already linked to them, either by "Epic Link" for company-managed projects or "parent" for team-managed projects. What problem are you solving by adding another link from the child to the epic? Thanks! Kind regards, Bill

Hi @Julio Ribeiro As already noted, the REST API uses pagination to return values, helping to manage performance when there are many results. When you need all of the values, use the startAt parameter to page through the entries. To back up a bit: what problem are you trying to solve? If you only need the last value, based…

No, I would not. It seems you are trying to use Labels to represent groupings for hierarchy (e.g. roadmap) and classification (e.g. maintenance). However you choose to do this, the key will be consistency as you are storing more than one type of information in the Labels field. Other approaches to solve this would be to…

Hi @Brady Have you tried an advanced compare condition for this instead of a the JQL one? I suspect this is another JQL oddity of both not being an actual SQL and the lookup issues result is not an issue field. Kind regards, Bill

Hi @Gabi G You are correct that {{fieldChange}} captures the first change and {{changelog}} is the list of changes, as described here: https://support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/#--changelog-- You may reference your custom fields by name (or custom field ID) in changelog, and comparing to…

Hi @Sean de Leeuw -- Welcome to the Atlassian Community! For 2 (or more) issues in the same column of your Refinement board, have you visually confirmed their order is different than if you ran the same filter JQL as a stand-alone query? For company-managed projects, a board is a view of the project issues based on the…

Hi @Richard Perry -- Welcome to the Atlassian Community! There are data storage limits, and I do not believe there are issue count limits: https://support.atlassian.com/jira-cloud-administration/docs/explore-jira-cloud-plans/ What you describe seems to indicate the new tasks do not match the filter/display criteria for…