Bill Sheboy Expert

Hi @Sam Prince -- Welcome to the Atlassian Community! If you are doing the un-assignment followed by the clone in the same rule, the problem is the clone is still using the state/data of the trigger issue at rule load time, and not after the edit. The fix for this is to use a re-fetch action to reload the data before the…

Hi @Pasan Gunawardena I do not believe you can do that with out-of-the-box JQL features, as there is no summing feature. There are probably Atlassian Marketplace addons for JQL to do this. As a work-around, you could use JQL with a scheduled trigger to check on Worklog Date, and then sum the time logged in the rule for…

I am unclear what you mean; what you describe does not match the behavior of the built-in Jira Cloud dashboards. Would you please post an image of what you are seeing? Thanks!

My mistake: you can add them for "viewing" as you note in the image, and edit permissions can add individual users. Perhaps create a group just for those users, and then add the group for viewing. That will make it easier if the desired viewer-group changes in the future.

David, would you please post an image of your current rule that is returning that error when it runs? Thanks!

Thanks, @Sarah Stenhouse That suggestion helps for edge cases, but no so much when using such Jira Product Discovery projects for portfolio management...where lots of people may need to see, comment, contribute...and...we don't want them to alter defined mechanisms for scoring things like sizing, value, etc. (accidentally…

Hi Indira -- Welcome to the Atlassian Community! First, please consider creating a new question and linking to older threads when needed. That will get the most visibility for people to help, as only the people currently watching this thread will see your post. Next, for your question on automation rules, context is key.…

Hi @Natalia Trofimov To confirm your scenario, are you trying to take that text value to: * set to an existing value in a select list field, based on the text, or * potentially add a new value to a select list field Neither one of these can be done with built-in automation rule features. Setting the select list field…

Hi @Zaldy Parian First thing: I am not using TestRail, so my suggestion is more of a "how to look for the answer..." Have you checked the vendor's documentation for TestRail to see if there is a REST API which could be called, perhaps from an Automation for Jira rule when the issue transitions? Kind regards, Bill

Hi @Mara Julin Are you currently using the Labels in the epics for anything else? If not... As you are setting the Labels in the child issues of the epic, I wonder if you could simplify and just set the desired Label in the epic, and then copy to any child issues, with no need to parse the Epic Name. Kind regards, Bill

Hi @Laura Engstrand Yes, and...to Curt's suggestions... As you noted these are both team-managed projects, the custom fields are separate, even though they have the same names. You may need to identify the different custom field ID values in the different project to copy the information. Please take a look at this how-to…

Hi @Vincent Lucero To use the Link Issues action to a smart value expression, type (or paste) the expression in the field and it will appear below the field. When finished typing/pasting, select the value below the field and it will be used. This works for many of the actions which have a drop-down list of options for a…

Hi @Lisa Lee The owner of the dashboard would need to add them to the sharing, and to the sharing of the supporting saved filters (if any were used). Kind regards, Bill

Hi @Mara Julin Global/multi-project rule execution is just one of the service limits. There are other ones (even for project-scope rules) for the amount of processing time, loop detection, emails per hour, etc. within a time box: https://support.atlassian.com/cloud-automation/docs/automation-service-limits/ If you are…

I remember trying this quite a while ago, but I cannot find my example rule... This is the relevant REST API function, and the versions' name list could be extracted from the response to iterate on a branch on smart values to add them. Perhaps add smart value, list filtering if all of them are not needed.…

Hi Jordyn, Re-fetch does not send an email; it only reloads the trigger issues data for the rule's usage. The thing you underlined in your image is an example rule showing how re-fetch can help prevent problems. I was instead asking if you have a Send Email action in your rule, or just the edits are sending notifications,…

Ah, my mistake: your rule is already inside of a branch on the parent epic, so the JQL should check key: "Epic Link" = {{issue.key}} The symptom is the key value in the error message is empty, telling us that either the field is not set or does not exist (which is does not for an Epic).

Hello, everyone! I saw that @Darryl Lee pinged me, so I am jumping in with a couple of ideas, merging ideas already posted by Darryl and Stefan: @pradeep jeevan -- If you need to do this often, I recommend investigating the Atlassian marketplace for addons to help with cross-project version management. Unless you already…

Hi @Guaraci Nakamura This is going to be case-by-case, depending on your rule purpose and trigger... For a made-up example, let's say I wanted to set a custom field, myCustomField, when an issue transitions to "In Progress". First I would write JQL to find issues matching that criteria: project = myProjectName AND status =…

Thanks for explaining, and that is a good work-around! With automation rules, there is a small-ish chance the updated date/time could still be after the actual transition change...this could happen when automation rule execution is delayed (e.g. automation engine performance in the cloud) and there was another update later…

Hi @Jordyn K_ Lee Just to confirm...are the email notifications being sent due to the field edits or are they being sent by something happening later in the rule? You are not showing the complete rule so I am unable to determine that. Also, seeing the complete rule may explain the slowness you describe. A re-fetch seems to…

Hi @David Roy Morin -- Welcome to the Atlassian Community! You are comparing "Epic Link" to the name...rather than a key. Please try changing your Lookup Issues JQL to: "Epic Link" = {{issue.Epic Link}} That will work for a company-managed project. If this is for team-managed, please substitute "parent" for "Epic Link" in…

Hi @Andrea Palm -- Welcome to the Atlassian Community! Trying to access the issue history for custom fields (i.e. plot over time), it is unlikely you will find any out-of-the-box dashboard gadgets to help. Two possible work-arounds are: * investigate the Atlassian marketplace for addon dashboard gadgets (free or paid) or…

Hi @Kirk Acklin Short answer: you might be able to do this, provided the only trigger condition is when an issue is transition into the specific status. Stuff to consider: what happens when that transition happens in error, what happens if multiple issues are transitioned into that status in rapid succession, what happens…

Hi @Todd Short answer: maybe. For a question like this, please post images of your complete automation rule and the audit log details showing the execution. That will provide context for the community to offer suggestions. Thanks! Without seeing your rule, I suspect you need to perform/store the results of any calculations…

Please note the updated field will note any changes, not just status transitions. So that field will also change for field edits, comments, etc.

Hi! Interesting feature...How can the drag-and-drop be disabled to prevent accidentally altering scoring which was entered for ideas? That would allow using such views for read-only context in conversations.

Hi, Esteban. Looks like you have a working solution! Some edge cases to check are: * team assignment errors, * back-and-forth assignments between teams (non-assignment errors), and * confirming that all of the dates are in the same time zone prior to performing any math/date diffs. We have some similar rules in place, with…

Hi @Estelle Decanis That is not possible with out-of-the-box features; only the status category has built-in tracking which is easily accessible. Your work-around options are impacted by your cost/easy of use factors: * cost to build/maintain, and easy to use* add custom fields to track your desired status change…

Hi @Esteban Borja Lopez My understanding of the time zones, in regards to automation rules, is that they impact: * date/time math when operating on different fields/smart values, such as with the diff() function * and presentation of results as text, such as in a comment or email For each individual user, I would expect…