Bill Sheboy Expert

Hi @Naresh Sampath I am confused by your follow-up question as I already described how to find the count for the "NA-PASSED" test steps. Did you mean some other status? If so, just change the value in the filter.

Hi @SilkeS To avoid people swarming to the posts, I will send an email via communitymanagers@atlassian.com with the details. Thanks, and happy holidays!

Awesome, and well done!

Greetings, community! As with the previous rule editor UX approach having a large set of "recommend actions" at the top, always showing the Rovo Agent action at the top has the same challenge: it assumes everyone wants to start there. I respectfully suggest reviewing the open suggestions and defects in JAC on this topic to…

Thanks, @Kathleen Hamilton What is the type of your custom field in the destination space: text, select option, etc.? If it is text, you could use this to set the value: {{triggerIssue.Request Type}} Or, use the custom field ID, which you may find using this how-to article. An example with a made-up ID is this:…

Hi @Kathleen Hamilton What have you tried thus far to solve this? If you have a rule which is not working as expected, some context may help the community to offer better suggestions. Please post the following: * an image of the complete rule in a single image for continuity * an image of the action where you are trying to…

Hi @Caterina Curti Thanks to you and Bree for the awesome videos of the session! These links are super helpful as some of us cannot register for events with a Gmail account. I am looking forward to seeing the future sessions, with perhaps more on how to use Forge to extend automation features beyond the basics to solve…

Hi, and thanks for the updates, @SilkeS I recall the new profile has shorter field lengths than the old one, so that may be a helpful reminder for any fallback scenarios attempted. I will try updating the new profile and see what happens. Thanks to you and the team, and happy holidays!

Hi @SilkeS and happy Monday! For the page expirations, I have not observed it again for about a week. And, I did not notice any other errors other than the generic "page has expired...copy your content, refresh, and try again..." message. The next time it happens, I will pause to check the dev console to see if there are…

Hi @Debbie Hall While there are some fields which do not appear in the Field Value Changed list, for the Original Estimate you may select the more generic "Time tracking" and then check the changelog to detect when the Original Estimate was changed. For example: * trigger: Field Value Changed, selecting "Time tracking" and…

Hi @Naresh Sampath When using conditional, list filtering this way, you may combine it with a math expression to get the result needed. For example: {{#=}} 0 {{#myList}} {{#if(myCondition)}} + 1 {{/}} {{/}} {{/}} There is a 0 at the front for a default and each found value adds a + 1. When you want to sum another field,…

Hi @Support team_Stiltsoft_ Thanks for your post, and... What do you think of adding a link to the existing, how-to articles for LaTeX you have already posted in the community? Or, adding a search expression / labels for the earlier articles. That would help people better visualize the examples already posted. Thanks! Kind…

Hi @Waqas -- Welcome to the Atlassian Community! The Linked Work Items / Work Item Links (formerly called Issue Links, and still named "Linked Issues", issuelinks, etc. in different contexts) has been around for a very long time. After the unfortunate decision to rename "issue" to "work item", why would Atlassian add the…

Hi @Waqas -- Welcome to the Atlassian Community! Thank you for your post. Here are some suggestions to improve the article and the shown rules: First thing: all of the solutions noted (marketplace apps, automation rules, and REST API endpoints) may add complexity and introduce additional costs, subject to the customer's…

Hi @Todd -- Welcome to the Atlassian Community! What problem are you trying to solve by selecting multiple work items and running the rule? Knowing that may help the community suggest alternatives. Until we know that... The current Manual Trigger can only be run for the single, selected work item. This can be observed when…

Hi, @Mykenna Cepek ! There are several open defects and suggestions around the usage of Created Variables in functions and the incorrect conversion of value types for Cloud and Server / Data Center automation. Here are a few if you want to vote for / watch them: * https://jira.atlassian.com/browse/AUTO-26 *…

Hi @Trudy P Claspill Thanks for your excellent article! FYI your second link to the article about using the Send Web Request to call the REST API endpoints seems to be broken, missing the first part of the address: You will need to add an Authorization header as discussed in the Send Web Request article referenced earlier,…

Hi @Trudy P Claspill Thanks for the excellent way you posted this information to refer to the details in your automation article! It increases visibility to the community while not replicating content. Well done! In my opinion, this is the better way to do it...rather than a lot of recent posts (including from Atlassian…

Thanks for testing those cases: I am not on a Premium license level as you appear to be. With that level, have you confirmed the configuration to connect your Slack instance to your JSM? https://support.atlassian.com/jira-service-management-cloud/docs/connect-a-new-slack-workspace-to-your-service-project/ For customers who…

Hmm...interesting. Let's try a quick experiment with the Scheduled Trigger: * Please change the JQL for your Scheduled trigger to only return your single work item assigned to you [ e.g., key = ABC-123 ], and re-test * Now repeat that test, but change the JQL to return two work items, both assigned to you [ e.g., key IN (…

Awesome; I am glad to learn that helped! Please consider marking this question as "answered" to help others with a similar need find solutions faster. For smart values and HTML, particularly in the new Send Customized Email action, I recommend: * find / use a basic HTML guide from the internet, * create a test rule, such…

Hi @SilkeS Happy holidays! Thanks for the update, and I look forward to the continued improvements! With this change, it appears the collision of our two profiles (from before the big profile-reorg a couple of years ago) is partially resolved. Specifically... * my short bio with my original profile that displayed with…

Hi @jason -- Welcome to the Atlassian Community! Just to confirm some context, are you an Atlassian employee or an app vendor soliciting input for a product? If the latter, please consider moving this topic / discussion to the App Central group: https://community.atlassian.com/forums/App-Central/gh-p/app-central Thanks,…

Hi @Rosa Medellín Is your rule in a Jira Service Management (JSM) space / project and operating on an Incident work item type? I believe that action only works for that case: https://support.atlassian.com/cloud-automation/docs/jira-automation-actions/#Send-direct-message-on-Slack And, what do you mean by "multiple users"…

Hi @Benjamin Peikes That is not possible yet, and here is the suggestion to add the feature: https://jira.atlassian.com/browse/AUTO-109 Some workarounds mentioned are not super helpful, as they would require large-scale changing of owners to capture / forward the notifications. Another suggestion which may eventually help…

Hi @Blake Hall Thanks for your article. In my experience, a corollary to your first tip is ensuring leadership support through education, buy-in, and demonstrated results. Without such support, leaders may misunderstand the value relative to the effort / time commitment and thus challenge participation by some or all…

Hi @Christopher Danner You appear to be using the newer, Send Customized Email action. When using a longer smart value expression to iterate over {{lookupIssues}} results, remember to first type three accent quotes ``` to enter the Smart Values Code Snippet mode in the content field. Otherwise, the expression will not…

Thanks for that information, and let's align on some context...please post: * an image of your complete automation rule in a single image for continuity * an image of the audit log details showing the rule execution * explain from where you are getting the {{timeboxId}} value Seeing those may help explain what you are…

If you call that same endpoint with an example work item and API testing tool outside of a rule, do you see the same response timeout? If so, perhaps contact the vendor Zendesk or check their support page to learn if they are experiencing a problem.

Hi @Matthew You posted this in the App Central group rather than in the Automation Q&A area: https://community.atlassian.com/forums/Automation-questions/qa-p/automation-questions Please ask one of the Community Champions or Community Managers to move it for you to the automation area: communitymanagers@atlassian.com Back…