Bill Sheboy Expert

Hi @Bharathi Just following up to check if the suggestions from Marc answered your question. If so, please consider marking this one as "answered". That will help others with a similar need find solutions faster. If not, please let the community know what help you need with the rule. Thanks, and kind regards, Bill

Hi @Kathy Burgess Just following up to check if this answered your question. If so, please consider marking this one as "answered". That will help others with a similar need find solutions faster. If not, please let the community know what help you need with the rule changes. Thanks!

Hi @Tamara Fine-Skversky -- Welcome to the Atlassian Community! Just following up to check if the suggestions from Trudy answered your question. If so, please consider marking this one as "answered". That will help others with a similar need find solutions faster. If not, please let the community know what help you need…

Hi @Miriyalu Archana -- Welcome to the Atlassian Community! Just following up to check if the suggestions form Manoj answered your question. If so, please consider marking this one as "answered". That will help others with a similar need find solutions faster. If not, please let the community know what help you need with…

Hi @Björn Eitmann Just following up to check if this answered your question. If so, please consider marking this one as "answered". That will help others with a similar need find solutions faster. If not, please let the community know what help you need with the rule changes. Thanks, and kind regards, Bill

Hi @Faheem Mushreef -- Welcome to the Atlassian Community! Just following up to check if one of the suggestions answered your question. If so, please consider marking the relevant one(s) as "answered". That will help others with a similar need find solutions faster. If not, from what you show, I notice your match()…

Hi @Mohsin Khan -- Welcome to the Atlassian Community! Just following up to check if Mikael's suggestions answered your question. If so, please consider marking this one as "answered". That will help others with a similar need find solutions faster. If not, please let the community know what help you need. Thanks, and kind…

Hi @Gabrielle Kaplan I noticed you posted this prompt as a question, and I wonder if it should instead be a article as there really isn't an "answer" :^) Please consider asking one of the community champions or managers to move this one. Thank you! Kind regards, Bill

Hi @Michael Garrett -- Welcome to the Atlassian Community! Just following up to check if this answered your question. If so, please consider marking this one as "answered". That will help others with a similar need find solutions faster. If not, please let the community know what help you need with the rule changes. Thanks!

Hi @Farisa Ahmed -- Welcome to the Atlassian Community! Just following up to check if this answered your question. If so, please consider marking this one as "answered". That will help others with a similar need find solutions faster. If not, please let the community know what help you need with the rule changes. Thanks!

Hi @Thom -- Welcome to the Atlassian Community! Just following up to check if this answered your question. If so, please consider marking this one as "answered". That will help others with a similar need find solutions faster. If not, please let the community know what help you need with the rule. Thanks, and kind regards,…

Hi @Sarah Jones Just following up to check if any of the suggestions answered your question. If so, please consider marking them as "answered". That will help others with a similar need find solutions faster. If not, please post the following to provide context for the community to help: * an image of your current,…

Hi @Tyler Tangney -- Welcome to the Atlassian Community! Just following up to check if John's suggestion answered your question. If so, please consider marking this one as "answered". That will help others with a similar need find solutions faster. If not, please let the community know what help you need with the rule…

Sorry, I do not have information about when features will be released...other than what Atlassian publicly discloses in their blogs. After a quick check, I did not find any REST API endpoints to get the "Contributing Teams" assigned to a project / space. You may want to ask the support team if that exists as it could be…

Hi @Jeren Wunder The cause of that error is your rule's Scheduled trigger does not have JQL, and thus does not supply an assignee to get the email address. Do you want to send emails to each assignee with their specific work items? If so, please see this knowledgebase article which describes the complete rule to do this:…

You appear to be calling a REST API endpoint with the Send Web Request action to get the data. The list of items returned in the web response would fit with the step #1 described above, then continue the steps from there. I recommend trying it with a test rule, perhaps which does not updating anything so it can be run…

Hmmm, uh, oh... On 10 October 2025, Atlassian decided to rollback the change to move the Status field to under the Summary field on views. Up until that point, the weekly Atlassian Cloud Documentation blog showed the item as "rolling out". I just noticed, that soon after it was reverted to "COMING SOON" again: And that…

Hi @Saskia van _t Hoff First things first: the rule could be glitched / broken in its stored information. This can happen in various ways, such as a bad import, too many edit / publish cycles, or an editor error. To check this, please disable this current rule, re-create it from scratch, and test again. If that does not…

Hi @Steeve P_ Based upon the rule images you show, and without seeing the specifics of the Edit Work Item actions and audit log, I wonder... * When the new / linked work item is created, why not set all those fields at the same time during the create action? * When adding the comment (after branching to the most recently…

Hi @Simon Galiazzo For a multiple-select option field where the leftmost character of each value is a numeric digit, this would return the total: {{#=}}{{issue.customfield_12345.value.left(1).join(" + ")}}{{/}} How that works is: * using inline list iteration * for each value in the field * get the leftmost character *…

Hi @Amelia Giuliani I recommend using date formatting to get the quarter and year. For example: {{issue.duedate.format("qqq YYYY")}} Please note well: the YYYY format is for the calendar year versus yyyy for a week-based year, so please adjust based upon the year-formatting you want. For your scenario, you could increment…

Hi @Drew Wise Short answer: based on what you describe, you cannot summarize the work item keys for each custom field value that way, and will need another approach. What is seems you are trying to do is: * for a JQL expression, get some work items, storing the result with Lookup Work Items * use that lookup result to…

Hi @Kelly Lillis Please try adding the sourceBranch or destinationBranch to the smart value expression before checking for the repository.name: https://support.atlassian.com/cloud-automation/docs/jira-smart-values-development/#--Pull-request-- I recommend moving the condition outside of the trigger, writing the value to…

Hi @toannv26 and @Trudy P Claspill I do not believe the asNumber function exists for Jira Server or Data Center automation rules. Instead, please use the math expression and allow it to automatically convert the value: {#=}} ABS( {{issue.fields.customfield_19616}} - {{issue.fields.customfield_10303}} ) {{/}} And, please…

That article link is about dynamically searching any list's data: lookup results, web response, issue object field (e.g., fix versions), etc. The solution pattern is the same for any list source: * flatten the desired fields from the list into a created variable with delimiters * create a dynamic regular expression,…

Hi @Tatiana Torset Considering the scenario you describe, I could imagine a view that optionally shows both the planned and actual time bars for a single Idea at the same time, perhaps distinguished by formatting of the bar. I believe no such feature exists in the various, built-in views. And, it appears you are using the…

Hi @Kenya Husband In your post, you note "What research shows..." When including such language, please include references to the original source material and authors of such research. Given the increasing amount of bot / AI-generated, hallucinated "source articles", it is challenging for readers to distinguish the value of…

Hi @Andy Rusnak The option to bulk-process work items for the Scheduled trigger and JQL branches only applies for Jira Server and Data Center automation, yet this question appears to be for Jira Cloud. Instead, a Lookup Work Items action may be used, such as described in this KB article for gathering and sending the items…

Hi @Robert DaSilva Thanks for your article, and... As the JPD data format is a text representation of JSON, it can be converted using the jsonStringToObject() function in an automation rule rather than with substrings: https://support.atlassian.com/cloud-automation/docs/jira-smart-values-text-fields/#jsonStringToObject--…

Hi @Michal Tvrdý There is a long-standing limitation / defect for long-format list iteration syntax: Once inside a long-format list iterator, only data from that scope and lower can be accessed. Thus, other smart values in the issue and created variables cannot be used inside. This problem exists in Jira Cloud, Server, and…