Bill Sheboy Expert

Are all of the "Owner" field values empty in that view or only some of them? When you ask a teammate, are other people seeing this symptom also?

Hi @M Chandra Shekar Please post the JQL you are using in your filter. If the JQL is ambiguous such that it returns work items not in the project with the team-managed project (TMP), People field, those would be empty values. Kind regards, Bill

@Alexander Rodriguez -- Thanks for that image of the rule as it helps identify some follow-up things to check... #1) Does your JQL in the scheduled trigger check if the issues have a parent Epic? If not, that condition could be passing even when there is no parent. So, either add to the JQL or add a condition test on the…

Hi @Michael Hart It appears the parameter to select a specific comment, focusedCommentId, is used by the page to scroll to and highlight the comment...even when it is not yet visible due to comment paging. And so, depending upon your browser support, you could try using the text fragment highlighting and see what happens.…

Thanks for explaining that. If it is a "one time thing", I recommend leaving it alone, and using it as a learning opportunity for the team.

Hi @Anwesha Pan You have posted this same content in at least three locations. The community managers have reminded members to select one location and post there, and then delete any duplicated content. That will help to focus the conversations. Here are the locations: *…

Hi @Peggy Graham Thanks for your article. Yes, and...on the debate stuff. Long ago (in agile timespan years), teams solved needs like this by placing the "burn down" chart (showing cumulative effort forecast values completed over time) next to the "burn up" chart (showing cumulative count / value forecast values delivered…

Hi @Lissette Condo What problem are you trying to solve? That is, "why do this?" The sprint field contains the list of sprints a work item was in when the sprint started (and possibly completed) over time. It is the record of what happened, and can help teams learn about how much, and when, work items carry over between…

Hi @Duong Nguyen Hong There is a template rule you may use as a starting point for your scenario. From the rules list, please select Templates, and then the rule named: When all sub-tasks are done → move parent to done You may change the Status values to meet your needs. If that does not work, please post an image of your…

Hi @Agam Gupta Where did you learn about a rule action named, "Transition the parent issue" as that does not exist in Atlassian automation? If you used some "AI" tool to generate your response, please see the community rules of engagement regarding both validating such content and disclosing its use in the post text:…

Hi @ATP JIRA Administration 3 - Angie Doll -- Welcome to the Atlassian Community! I recommend creating your own question for that scenario using the "Ask a question" button at the top of this page. That will help focus the conversation on your scenario. When creating your question, remember to include images of the rule…

@Jewell Sutton if you review the audit log entry it shows the Create Work Item actions failing because all of the required fields are not set in the rule action. Please try setting those and retest the rule. Thanks!

@Jewell Sutton -- Thank you for those additional rule images. Please also post an image of the audit log details showing the rule execution, as I wonder... As Trudy noted, the Work Item Created trigger can have racetrack timing problems where all of the data is not ready when the rule starts. And thus, putting conditions…

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Hi @Cat Tinsley Allowing smart values for the parent when creating / publishing a new page has been requested since the action was added to rules. Here is one of the open suggestions to add the feature, which you may watch / vote for to see progress: https://jira.atlassian.com/browse/AUTO-2168 Until that is added, one…

Hi @sujan shrestha When did you notice these symptoms? For the last two days, there have been a couple of production incidents for work item loading. To learn more, please see the status pages: https://jira-software.status.atlassian.com/ If you are still seeing the symptoms, and on a paid Jira license level, please work…

Hi @Carolyn McNicoll Yes, and...you may select one of your accounts as "primary" and link your other accounts to it. This will rollup your activity, badges, etc. for consolidated information. I recommend using a personal rather than a work email account as primary. This will prevent losing history when changing employer…

Hi @A_ Boehme _Communardo_ First thing, what problem are you trying to solve? That is, "why do this?" Knowing that may help the community offer additional suggestions. Without seeing your entire rule for context, to get the next-to-last value changed for any field, I believe there are only three methods with automation…

Hi @Akinola Oke -- Welcome to the Atlassian Community! When you describe not getting the expected result, what do observe happening? Perhaps if you post images of the following, those will provide more context for the community to help: * an image of the complete rule in a single image for continuity * an image of the rule…

Hi @jatin Mahajan Short answer: that is not possible yet. There are no public REST API endpoints to get automation rule audit logs. Here is the suggestion to add that feature: https://jira.atlassian.com/browse/AUTO-51 The only public endpoints help to access rules but not their audit…

Hi @Martin Vali Short answer: that is not possible with built-in dashboard gadgets / reporting, and marketplace apps would be needed instead. The changelog / history for work items usually contains the information for reporting like you asked. However, accessing that changelog is quite difficult with built-in Jira…

Hi @Timi Falusi Just following up to check if one of the suggestions answered your question. If so, please consider marking that one as "answered". That will help others with a similar need find solutions faster. If not, please let the community know what help you need. Thanks!

Hi @chris sieverts Just following up to check if this answered your question. If so, please consider marking this one as "answered". That will help others with a similar need find solutions faster. If not, please let the community know what help you need. Thanks!

Hi @PANKAJ MISHRA Just following up to check if this answered your question. If so, please consider marking this one as "answered". That will help others with a similar need find solutions faster. If not, please let the community know what help you need. Thanks!

Hi @jluo -- Welcome to the Atlassian Community! Just following up to check if the suggestions from Marc answered your question. If so, please consider marking this one as "answered". That will help others with a similar need find solutions faster. If not, please let the community know what help you need. Thanks, and kind…

Hi @Arkadiusz Inglot Just following up to learn if you heard anything else from the support team on this symptom. Thanks! Kind regards, Bill

Hi @Varvara Krylovich Just following up to check if this answered your question. If so, please consider marking this one as "answered". That will help others with a similar need find solutions faster. If not, please let the community know what help you need. Thanks!

Hi @Olena Havrylenko -- Welcome to the Atlassian Community! Just following up to check if the suggestions from Marc answered your question. If so, please consider marking this one as "answered". That will help others with a similar need find solutions faster. If not, please let the community know what help you need.…

Hi @Jewell Sutton Yes, and...to the suggestions from @Trudy P Claspill Please first explain what problem your rule is trying to solve. That is, "why make this rule?" Knowing that will provide the overall context, and help the community offer better suggestions. Thanks! Kind regards, Bill

Hi @mark_overdijk Your question seems related to using automation rules. If so...context is important for the community to help. Please post the following: * what type of project is this: company-managed, team-managed, JPD, etc. * an image of your complete automation rule in a single image for continuity * images of any…