Bill Sheboy Expert

Hi @Dd First thing: that is a generic warning message shown in the rule editor when the rule actor is changed away from the built-in, Automation for Jira user. It displays because the built-in user has enhanced permissions beyond what is apparently possible to set for any customer-added user. And so rules could malfunction…

Hi @Aquarius Other than directly observing the list of Epics and their Fix Versions field using an issue search, there is nothing built-in to do this counting of values in a field. Possible workarounds depend upon how often you need this type of search and willingness to spend money / invest effort: * need one time* export…

Hi @Kevin Verheyden For a question like this, context is important for the community to help. Please post the following: * an image of your complete automation rule in one single image, * images of any relevant actions / conditions / branches, * an image of the audit log details showing the rule execution, and * explain…

Hi @mahima.bhat What you describe might be possible using automation rules. As you clarify your scenario during building the rules, you will learn if there are any gaps in the solution. From what you describe, using the Sprint Created or Sprint Started rule triggers could be used to then create (or update) the release…

Hi @Tharaka_Hettiarachchi Unfortunately there is no way to get the configured non-working days for a board yet. Here is a suggestion to add that feature to the REST API: https://jira.atlassian.com/browse/JSWCLOUD-23009 As a workaround, you could use the condition test @Trudy P Claspill describes, with these possible…

Hi @Connor Rodriguez -- Welcome to the Atlassian Community! After you create the new Task, branch to the Most Recently Created Issue rather than to the Current issue. Then the subtasks will be added with the new Task as their parent. Kind regards, Bill

Awesome; I am glad to learn that helped, and a happy new year to you as well!

Thanks for the images, and what you show confirms my hypothesis. To reload the issue data after the first edit, you may add the Re-fetch Issue action: https://support.atlassian.com/cloud-automation/docs/jira-automation-actions/#Re-fetch-issue-data However, I suspect that is not needed as both the Start Date and Due Date…

Hi @Alexander Wilczek -- Welcome to the Atlassian Community! Your rule and audit log images did not post. Will you please re-add them? Thanks! Until we see those... I hypothesize two things may be happening: * Smart values are name, spacing, and case-sensitive. Perhaps you have the incorrect smart values for your fields. *…

Hi @David Tieman Yes, and... Archiving a release / version is how you "hide" it from the dropdown lists for the Fix Versions and Affects Version fields, reducing clutter by not showing your released versions. Kind regards, Bill

Hi @Monique vdB Thanks to you and the team for the updates! As the "discussion" option is being slowly deprecated in the Product Q&A area, will the "ask a question" option be deprecated in the Groups area for the same reasons you noted? Kind regards, Bill

Hi @David Tieman Currently there is no rule action to archive an issue. Here is a suggestion to add that feature: https://jira.atlassian.com/browse/AUTO-1562 As a workaround, a rule may use the Send Web Request action to call the REST API endpoint to archive an issue. Kind regards, Bill

Hi @Alyse Dawson -- Welcome to the Atlassian Community! For a question like this, context is important for the community to help. Please post the following: * an image of your complete automation rule, * images of any relevant actions / conditions / branches, * an image of the audit log details showing the rule execution,…

Hi @Tuncay Senturk _Snapbytes_ Thanks for that information. Just checking, will this app be free forever or is it in an alpha / beta period where it will convert to a paid app in the future? There is no information on possible conversion noted on the marketplace pages. Thanks, and kind regards, Bill

Hi @Kate Forknell -- Welcome to the Atlassian Community! Seems you have checked many of the obvious causes for missing notifications. Your email address could be getting blocked on the Atlassian side, so please work with your Jira Site Admin to ping the Atlassian Support team here to have them…

Hi @Suzanne Williams -- Welcome to the Atlassian Community! Yes, and...to Trudy's suggestions: You describe wanting to test a custom field in the trigger issue's parent before the rule transitions the trigger issue. When an issue has a parent reference, such as {{issue.parent}}, only some of the parent's fields are…

Awesome; I am glad to learn Trudy and my suggestions helped! And...in my opinion, one large challenge using any bot-generated suggestions for Atlassian tooling, questions is missing context. A bot cannot see your site configuration and is often "guessing the next word" using data from web-crawling and other…

Thanks, and... If the fiscal year is a months-shift why wouldn't both adjustments be plusMonths() or minusMonths() consistently, using the one which is correct for the Year value? (Although it should not matter for the Q number with a 6-month shift.)

Hi @Arpan Banerjee -- Welcome to the Atlassian Community! The cases you describe make up a complicated scenario for issue assignment. While there is built-in support for balanced, random, and round robin assignment, there are few options for one-off cases. If you search the community, you will find some workarounds for…

Hi @Jaina Chavda -- Welcome to the Atlassian Community! Adding to the suggestion from Mike, the JSON expression is not needed. Instead the field may be set directly by selecting it from the dropdown list entering the smart value for the user who triggered the rule: {{initiator.accountId}} When the value appears below the…

Hi @Annie Kearns Adding to Trudy's suggestions, your JSON is incorrect for removing that value from the Fix Versions field. Please try this, adding a condition before the edit to confirm the value is present: { "update": { "fixVersions": [ { "remove": { "name": "vNext" } } ] } } The condition before the edit helps ensure…

Hi @SSU When you note parent and child issues, which types of issues are involved? * If they are issues and subtasks, please see the suggestion from @Tobias H * If instead they are Epics and their child issues (e.g., Story), the REST API must be used to gather the child issues and then branch to update the parent. * The…

Hi @Guilherme Baccarin -- Welcome to the Atlassian Community! Perhaps that one was deprecated. Please try this one: https://developer.atlassian.com/platform/teams/rest/v1/api-group-teams-public-api#api-group-teams-public-api Kind regards, Bill

Hi @Savishka Ashan -- Welcome to the Atlassian Community! In addition to the other suggestions noted, I wonder... What problem are you trying to solve by automating the Summary field? That is, "why do this?" The Summary field is, a summary describing the work item. What value is provided by automating that? Knowing this…

Hi @Ali Ishaq -- Welcome to the Atlassian Community! With the issue linked trigger, and a type of Polaris issue link (i.e., implements or is implemented by) the rule will trigger from two possible scopes: * A rule defined in the software project with single-project scope, although it will not be able to access the details…

Hi @Jack Brickey UPDATED, to simplify quite a bit :^) You could try this: * knowing when your fiscal year starts, increment the date by 6 months to align * use the format() function to get the quarter, using the year-of-era "y" and quarter "Q" formatting For example, assuming the fiscal runs from July to June and you want…

Here are some simplified steps for that how-to article: * find an example issue which has your field, such as CET-93 * with a new browser tab, enter this URL, substituting in your Jira URL and the issue key yourJiraURL/rest/api/3/issue/yourIssueKey?expand=names From what you describe, that would be this:…

Hi @Ann Rumenapp First thing, smart values are name, spacing, and case sensitive. And, they often do not exactly match the displayed name of the field on the Jira pages. When an incorrect smart value is used, it just returns as null / empty. To identify the correct smart value (or custom field ID) for your field, please…

Hi @rtamam You may not be able to learn who installed an app. I recall a situation at a prior employer trying to find who installed an app in the site audit log and app list log, yet it only showed fields added (for the app) but not who installed it. It turned out to be a senior-leader, org-admin "trying things out". This…

Hi @Julian Governale I believe this question is about detecting that an issue has been archived and not performing the archive itself. (The second one has been answered in the community many times before.) Kind regards, Bill