Bill Sheboy Expert

Hi @Joe Milner-Smith Based upon this in-progress suggestion, there appears to be work happening to add markdown to transition screen fields: https://jira.atlassian.com/browse/JRACLOUD-80133 Perhaps check with your Jira Site Admin to learn about signing up for the early access for…

Hi @Ashleigh Hamilton Yes, and...to the other suggestions provided: What is the type of your project: company-managed or team-managed? You may find this information in the project list or at the bottom of the left-side page expanding area. This is important because the issue types and custom fields used by team-managed…

Hi @Chante Jones -- Welcome to the Atlassian Community! I hypothesize you have created that board with a location of your profile, and so others cannot see it. You may move the board to a different location, such as to a project, and other may then view it: * navigate to the list of all boards:* yourJiraURL/jira/boards *…

Thanks for those images. You noted you checked the field's ID to confirm it. Did you also note the capitalization exactly matched what you are using for the smart value in the JSON? If it does not match that will not work. Regardless, let' try the custom field ID in place of the smart value for the "Budget Spent" field.…

Thanks for the follow-up explanation, @Juliana Prestupa - DCA Curitiba

That will work, although there are various ways to perform the matching / parsing. The key for your question about multiple watchers is the need for the branching. Please see that linked answer for more details.

Greetings! Yes, and...I observed this slowness myself and saw other community reports of it yesterday. I wonder if it is related to the new validation of rules feature which is rolling out this week:…

Greetings! Yes, and...to what Walter describes: This behavior seems an artifact of the past designs and a misunderstanding of Kanban practices, except in one case. Drag-and-drop from the "backlog" status to the first "not started" status on the board from the backlog view is only needed for team-managed projects. Those…

Hi @gordon.varney That is not possible with the built-in features of JQL as the CHANGED (and other related operators) cannot check the Issue Type field: https://support.atlassian.com/jira-software-cloud/docs/jql-operators/#CHANGED Please discuss this need with your Jira Site Admin as you may already have an Atlassian…

Hi @Elvis -- Welcome to the Atlassian Community! For the scenario you describe, you want a re-opened issue to accurately report its status condition at a point in time, regardless of its current / changed status over time. I do not believe that is possible with the built-in reporting or JQL features. The information to do…

Hi @Durga Prasad Nagireddy -- Welcome to the Atlassian Community! What have you tried thus far to solve this need? If you have started a rule and it is not working as expected, please post the following to provide context for the community to offer suggestions: * an image of your complete rule * images of each condition,…

Hi @kana_okuma -- Welcome to the Atlassian Community! For a question like this, context is important for the community to help. Please post the following: * an image of your complete automation rule, * images of any relevant actions / conditions / branches, * an image of the audit log details showing the rule execution,…

Hi @Marc Danuelle B_ Balbin -- Welcome to the Atlassian Community! You describe having 3 boards for one project, and so I hypothesize you are using a company-managed project. Issues appear on a board (and backlog) based upon a saved JQL filter and the mapping of status values to the board columns. Additionally for a Scrum…

Hi @Hex_Persephone -- Welcome to the Atlassian Community! For a question like this, context is important for the community to help. Please post the following: * what type of project is this (e.g., company-managed, team-managed, etc.), * an image of your complete automation rule, * images of any relevant actions /…

Hi @Joe I do not believe there is a publicly-available event for archiving an issue with Jira Cloud (unlike Jira Data Center which has one) and so a rule could not be triggered when archiving happens. After a quick check, I did not find an open suggestion to add this feature in the backlog, so you could do so by giving…

I have found no single source for tips on automation rules. Experimentation helps, and reading examples in the documentation and solutions to community questions. Perhaps also see these articles I wrote on learning more about automation, including some more advanced topics: *…

Hi @Juan Ignacio_Aprricity_ -- Welcome to the Atlassian Community! I am also observing delays / slow performance for even basic rules running in a Free License level site today...although that is not particularly unusual due to the lower allowed…

Hi @Emile Helegbe -- Welcome to the Atlassian Community! Once an expression is inside a set of double-curly brackets, no additional ones are needed. Please try making this adjustment: {{emailMapping.get(affectedServices)}} Kind regards, Bill

After substituting in your field's smart value (or custom field ID) in the expression I provided, you may copy-and-paste that directly into the field as the sum. To confirm the smart value (or custom field ID) for your field, please use this how-to…

Hi @Omri Zeman Please see my response to your own question on this scenario as it requires using an advanced branch: https://community.atlassian.com/t5/Jira-questions/Re-Auto-Add-Watchers-When-Mentioned-in-the-comment-problem/qaq-p/2908107/comment-id/1078651#M1078651 Kind regards, Bill

Hi @Jack Brickey Archiving a version is available from the Releases page, even for the Free license level of Jira. Kind regards, Bill

Hi @Andy Gladstone To what are you referring by the "Community Launchpad"? Do you mean the bar at the top? Kind regards, Bill

Hi @Darshan Hiranandani Here is an article @Trudy P Claspill wrote on this scenario. Please read the entire article and all of the comments to learn the potential risks of using this approach to update the issues.…

Hi @Omri Zeman To add multiple users mentioned as watchers the rule will need to iterate over them with advanced branching. Please see this earlier post I made on how to do this: https://community.atlassian.com/t5/Automation-questions/Re-Re-Finding-Mentioning-a-User-in-Comment-and-Cust/qaq-p/2368567/comment-id/6895#M6895…

Hi @Athira Krishnan You would need multiple rules with different triggers to do what you asked: * issue created -- to handle issue creation or cloning * issue moved -- to handle issues moved from another project Kind regards, Bill

Thank you for that information, and that is different than the question you originally asked. As the custom field options just have the text (e.g., Negligible, Minor, and Major) the lookup tables are needed as @Valerie Knapp suggested or you could use conditional logic. Using the lookup tables, the expression would be what…

Hi @thumuluru.shreya That error indicates two things: First, when accessing the selected value for an option field, the default is to return the option's id and not the value. When you want to use the value in the get() function calls, that should be: {{#=}}{{Severity.get(issue.customfield_10324.value)}} *…

Hi @Valerie Knapp Thanks for your article. As a "yes, and..." to this scenario, please consider: what is needed when one or more of the calculation inputs are empty / not selected? For example, if the score should be 0, the default values of 0 could be added to the left of each looked-up number. But if the score should…

Hi @Marissa Kane -- Welcome to the Atlassian Community! That appears to be the Burnup Report for a Team-managed project with Sprints enabled. Is that correct? If so, please consider: * Did the work items / stories complete during the sprint time frame? * Did the work items / stories move to the far-right column of the…

Hi @Trudy P Claspill It appears there is / was a feature for "Permanently delete" available from the system admin, dashboard list. And I found a closed / fixed defect where that option did not work when the owner was empty: https://jira.atlassian.com/browse/JRACLOUD-79179 I do not see that permanently delete option with a…