Staffan Redelius Community Champion

Hi @Eitzaz Haider I can understand the confusion and the products partially looks the same I would say Jira Service management Is a tool to handle requests, incidents etc. from external "customers" that do not need access to the application itself (and don't need a license) since they can raise the requests via email or a…

Hi @Moori Bakhtiari and welcome! Just a few question to clarify your problem. * Is the issuetype "10047" a standard Jira Issuetype or is it created by a test tool like Zephyr or Xray? * Is "TestType" a Jira standard field (Drop-down, label etc.)? Not all issuetypes that are created via test plugins are searchable via JQL…

Hi @kaelyn_bu and welcome. What permissions do you have in Confluence (B)? The import can be found under Administration (cogwheeel) -> Admin tools ->Import from other tools I think you need to be at least Confluence administrator to be able to access the administration tools. Let me know if this helps! Best regards.…

Great shot I almost fell backwards looking up! 😂

Hi @AMEEN ALMOMATEN and welcome to the community. Could you tell me a bit more about your site? If it is managed by a organization your Jira administrator should be able to help you, Best regards, /Staffan

Hi @Peter Scobie and welcome to the community! When you click on the Overview for yor goal you can click on the three dots to the right of the goal to reach 'Settings' and change the the value. If you want to change the type of metric you need to unlink the metric to the goal and create another type of metric connected to…

Sorry, I looked away for 10 sec... 😂

Hi @Rosalin kandapan and welcome to the community. You can reslove Question1 and Question2 by settings properties in the workflow but I doesn't seem to be possible via Forge (yet). There is a feature request for this here that you can vote for. https://jira.atlassian.com/browse/ECO-846 Best regards, /Staffan 

Hi @Jitin Ratra and welcome to the Community! Your tags suggests you are on the Enterprise plan. If you have Loom enabled in your organization it can transcribe meeting notes to a page Confluence. I haven't tried it myself but I have seen it in a demo and it looks very powerful. You can read more about how it works here I…

Hi @David Nič Check the permissions for the imported space, if you have imported the space from another instance you might not have permission to view it since your user isn't the same in the two instances. Go to settings (cogwheel in upper right corner) and go to Spaces. If you can see the space there you can click on the…

Hi @Faustina Eadie Sorry I missed your follow-up question and maybe you have resolved this already. In your Plan settings for your portfolio, make sure that "Work in your plan" is set to 'space' and not 'board'. In the Basic view you will then see the full view from Initiative and downwards independent what space the exist…

Hi @Mohamed Ramadan Sorry for assuming you are in a Company managed project, my response was based on that. I dont't think the 'ORDER BY Rank' is related to your problem since that is used in Company managed projects In Team managed projects your permissions is connected to the role you have in the space. In the official…

Hi @Kenny Chan No, what you are describing is not possible and it seems a bit unorthodox for a work item hieararchy. It would mean that your top level would be Stories that includes a number of Tasks, that includes a number of Epics that includes a number of bugs. That is not how Jira is designed and I have never seen…

Hi @Kenny Chan Under Settings (cogwheel) -> Work Items -> Work Item hierarchy you need to set Epic to Level 1 'All other standard work types' to Level 0 and Subtask to 'All subtask work types' That means that: * Epic will be level 1 * Story, Task Bug will be Level 0 * Subtask will be Level -1 This is the default setting in…

Hi @Kenny Chan and welcome to the community The default Work item Hierarchy in Jira is: Epic - Level 1 Story/Task - Level 0 Subtask Level -1 So, Story and Task are both on level 0 and can contain subtasks. Since you are on Premium you can add levels above Level 1 (Epic) but you can't add additional levels between Level 1…

Hi @Mohamed Ramadan and welcome, Could you check your board filter and see if it includes 'ORDER BY' either 'Issue key' or 'Rank' * Issue key is the number of the issue (EP-19283, EP-19284) * Rank is an internal value in Jira that represents the priority in the backlog or active sprint. You also need the permission…

Hi @dkpatel patel and welcome to the Community! I did a quite large migration from Server to Cloud (Jira and Confluence) a couple of years ago and can give you some advice. * Clean before you move. Remove unused apps, attachments, projects, custom fields and workflows etc. This will make the migration easier and if you are…

Hi @Soumitra Dutta and welcome to the community, Do you have problems accessing the Jira application itself, specific spaces/projects or specifik work items? * If you have problems accessing Jira, contact your Org-admin and make sure you are a licensed user in the application. * If you have problems accessing specific…

Hi @Faustina Eadie and welcome! If you have added the spaces under board settings you should be able to see the work in the Timeline. Additional things to check: * Do you have any filters applied to your timeline (check the hierarchy filter) * Do you have access to the spaces you have added to the plan? Let me know if this…

Hi @Lars Kremers and welcome to the community. Based on the screenshot i would draw the conclusion that 'Categories' is a custom field that isn't added as context in the field screen schema for project in question. To check this open up the work item and click on the three dots in the upper right corner of the work item.…

Hi @Maitri Dave and welcome to the community. If your account is what is called 'Managed' a change of your email address shouldn't be a problem since it is connected to a Internal Atlassian ID that holds your user identity. If your admin has just changed your email and not created a new user you should be fine. I know…

Hi @Jerrel and welcome to the Community! All users in Atlassian are global and managed by the Organization admin. JSM-customers are regarded as non-licensed users with limited access. It is possible to revoke access or delete a JSM-customer but you need to have the Org-admin permission to do that sp contact your org admin…

Hi @MidnightExe and welcome. What macro in Confluence are you using? If the macro is populated by a filter check the filter sharing settings so it is not set to private or a group where you are not a member. if it is a JQL directly in the macro i would suggest you check that you have permission 'Browse projects' in the…

Hi @Jack Brickey Where do I say that Status Category influences what is considered complete in the sprint? I say the exactly the oposite, only issues in the right-most column will be considered done in the sprint regardless what the status is called or what color it has. Jira won't let you close the sprint if there are…

Hi @B Jayashree (MIS) Based on the limited information I would suggest you start by checking if ther is a attachment size limit set up in Jira. You can find it under Administration (cog wheel in upper right corner) System->Advanced ->Attachments. Best regards, /Staffan 

Hi @Suria Kirtnhi Chandran - As @Jack Brickey describes, Jira only treat work items in the right-most column as finalized when closing the sprint. The color of the status, the name of the status or if there is a resolution set does not affect the sprint burndown, sprint report or carry-over to the next sprint. It doesn't…

Hi @Goran Dermeta Thank you for your thorough description of this. It sounds.... well not like a good solution. What happends to all the validations and conditions downstream in the workflow? Can you bypass them when creating the issue? I really don't like these things to be turned on automatically for all projects without…

Hi @Dennis de Gruijter Could you add some more context? The date/time in jira is a global setting in the administration where you can define the format i.e. jira.date.time.picker.java.format is set to dd/MMM/yy H:mm Complete Date/Time Format is set to dd/MMM/yy H:mm But the date format is also defined by the locale…

Hi @Agransh.Anand and welcome! I can confirm that child items get archived when archiving the parent Epic. When you archive the Epic you get the question if you want to archive the child issues as well. When searching the child issue by Work item key you get a warning that the item is archived I hope this helps! /Staffan