Staffan Redelius Community Champion

Hi @Mohammed Aquil Shaikh and welcome to the community! To be able to answer your question in better way, please explain if the field calculated by Jira automations, native Jira calculated fields or by a third party app i.e. script runner? What triggers the calculation of the field? Is it a field change or just the viewing…

Hi @Besnier, Thierry and welcome to the community! If you have moved the workflow to a new instance, please check that the custom field in the first trigger is still correct. Custom fields are not always migrated if you have done several migrations to i.e your sandbox. Best regards, /Staffan

Hi @Anita Mahip and welcome to the community! Interesting topic! As a Consultant this is a very common task helping customers to clean up their instance. I haven't found a really good way to this. It is sometimes a real "Indiana Jones/Sherlock Holmes- adventure" to find out if the app is still is used by anyone. Sometimes…

Hi @Martin Biancuzzo and welcome to the community Is the billing email the email account you used for setting up your profile? Is this a privately owned account? In that case I would reccomend to check your billing status for any outstanding payments https://admin.atlassian.com/billing Best regards, /Staffan

Hi @Mark Mendenhall and welcome! I assume that this is private account and not a corporate managed? Have you tried to click on your avatar in the upper right corner and choose "logout". When you go to your orirginal site you should reach the Atlassian login window and provide your account information. Otherwise try loggin…

Hi @Julia CFO This is a public community forum consisting of users and customers. No one can activate your site since we don't have access to it or Atlassian billing system. Please contact Atlassian directy so they can assist you: https://www.atlassian.com/company/contact/purchasing-licensing#/ Best regards, /Staffan

Hi @mvaughn52 and welcome to the community I have rasied a support request to Atlassian on your behalf. They will get back to you shortly. Best regards, /Staffan

Hi @Zygimantas Ziukas Do you have the permission to delete pages in the space you are moving from and create pages in the space you are moving the page to? That is the most common reason not to be able to move pages. But I have a vauge memory that the error-message should say something about permissions in that case and…

Hi @Oliver Wright and welcome to the community Good that you are adressing these issues early since it is a bit of a nightmare to clean up later. * Yes, you will need to use all the mentioned features to manage permissions in a good way, Use Entra-id for product access (licensing of applications) that way users will be…

Hi @Dampness And Rot _Glasgow_ and welcome to the community Trello is a very flexible tool to start with and you can add more functionality as you need in form of additional fields and power-ups. It is really hard to give any general recommendations other than not to overcomplicate things using a zillion custom fields and…

Hi @Andre Terzic and welcome to the forum! I checked in one of my Team managed project boards and I here is what I found : * Searching for parts of the text in the summary (like a single word) -> works * Searching for the work item-key -> works * Searching only using the space-key -> does not work * Searching for parts of…

Hi @Manish and welcome to the community forum Please be aware that this a public community forum consisting of Atlassian users like yourself. No one here have access to your environment and for that reason I would recommend you to contact someone in your organization responsible for Confluence to help you out. Best…

Hi @Erika Wahlsten and welcome to the community! Can she log in to Jira at all and/or access other spaces? If not that would indicate that she does not have an active license. When you say board i assume you talking about a scrum or kanban board (?) If it is a company managed space make sure she has the permission "Browse…

Hi @Mark van Beek Are you in a Team managed or Company managed space? Click on the three dots to the right of the space name and look at the bottom of the pop-up. It should say Team managed or Company Managed. If you are in a Team managed project you need to be added to the Space if you aren't in a group that have user…

Hi @Benjamin Zhou and welcome You can restrict the editing permissions for certain groups or persons by adding a workflow property. It might not be possible to configure as detailed as you describe using custom fields but you could set the property so it is the work item is only editable for a certain group or role when…

Hi @Naonori Sakaki I just redacted personal information in your post since this is a public forum Glad to hear that everything works as expected again! Best regards, /Staffan

Hi @Jills Francis Valid points, I hope Atlassian looks into this and updates their routines Best regards, /Staffan

Hi @Catelyn_Hearne and welcome to the forum Be aware that this is a public forum and no one has access to your environment. To resolve this i reccommend you to reach out to your Organization or Site admin to rule out that it is only related to your account. Even if the core features of Atlassian are fully operational it…

Hi @sundeepkothurthi Since you have no data in the History/Activity tab i would assume that Scriptrunner does the change directly in the database and not via the UI or API. That might be the reason there is no records of change in the logs since the change is done "outside" Jira. This sounds a bit scary to me for the exact…

Hi @sundeepkothurthi and welcome to the community. How was the merge done? Did you do it within Jira or directly in the database? As @John Funk describes the original value should be visible in the history if it was updated. Is it possible that the value is still available in the original field? Check if you have several…

Hi @victor ulloa and welcome to the community Be aware that this is a public forum where no one has access to your environment The root-cause of this is probably that the email change was treatet as a new user and not a change of the attributes on the existing user. To resolve this you need to contact your organization…

Hi @Ansgar Bick and welcome, What type of connection are you trying to set up? Do you and your customer have separate Jira instances and/or organizations? The error message (if it is from your customers instace) seems to indicate that you are not a registred user in their instance. What policy does your customer use for…

Hi @Rakesh Vishwakarma and welcome to the community. This is the Atlassian Community where users and customers help each other out answering questions. No one here have access to your envioronment so to get help with your problem you need to reach out to the administrator of your Jira instance. Best regards, /Staffan

Hi @Brandon Kruszeski Have the problem started recently? Besides the good suggestions from @Varun Chillamcharla i would contact your companys IT-support since it sounds that certain apps are blocked by some access setting. It could be that your employer has restricted access from VPN-users or specific IP-ranges. It doesn't…

Hi @Triumph Support and welcome, The field is locked for editing meaning that you can not edit the behaviour of the field since it is a standard system field but you can absolutely add values to it. The available values depends on the versions created in the spaces (it is the same value you find under 'Versions' in space…

Hi @Flaig Gaby and welcome Please be aware that this is a public forum an no one can access your instance Is your Confluence instance handled by your organization? Then you need to reach out to the pople in your organization that is managing your Atlassian products. If it is an personal account check if you have any…

Hi @shan GAO Sorry to hear about your situation. Please be aware that this is a public forum and no one here has access to your site or information. As far as I know information is deleted "shortly" after it has been deactivated so since a month has passed it might not be possible to recover. I have raised a request on…

Hi @Richard Restrepo Lopez and welcome! Please be adviced that this is a public forum where users help each other and no one can access your site. With that said, do you have a personal free Atlassian account or is it managed by an organization? If you have a free account and haven't logged in for 120 days it will be…

Hi I just checked in my own instance and subtasks are visible when running the standup from the board, both in Business and Software Spaces. It doesn't matter if the Parent issue is assigned or not (or the subtask itself). Everything visible on the board is also visible during the standup. It also doesn't matter if the…

Hi @lrossi As @Nikola Perisic explained above, this is a public forum, no one has access to your company site. The only one that can help you are the administrators of your companys Jira instance. Best regards, /Staffan