Staffan Redelius Community Champion

Hi @SANDRA ARDAY and welcome! Are you using an IDP like Okta to manage your users? In that case it might be that the users are in a group that is managed by the SCIM and therefore are read-only. You can read more about Jira default groups and how they work here: Jira default groups I hope this helps, otherwise update this…

Hi @Amit Katz and welcome to the community! I agree with @Nikola Perisic It seems like the permission 'Assignable user' is connected to members of the project rather than a general group. To verify this: * Go to Space settings (three dots to the right of the project/space name). In the upper right corner you see a button…

Hi @Autonova and welcome to the community. Have you seen this guide on how to recover your Trello account? Recover Trello account - Atlassian Best regards, /Staffan

Hi @jwilkos I suppose you have done the standard things like clearing the browser cache and tried another browser? Wierd, I have never seen anyting like this before. Sorry for not being able to help. /Staffan

Hi @Shawn Tan I have never seen this before. Have you tested to clear the browser cache or tried another browser? If you can see the number of tickets related it sounds more like a permission problem. For Company managed projects you need to have the 'Browse projects' permission. For team managed projects you need to be a…

Hi @Sébastien OZANNE Are you working in a Company managed or Team managed sprint? In a Company managed project this is defined by the permission schema and the permission 'Manage sprints' In a Team managed space you need to have the role Administrator Best regards, /Staffan

@João Arnoldo Eger Short answer YES! 😀

Hi @nicholas_molloy Rovo Search (Atlassians built in AI-tool) is very fast and accurate in finding information. It is included in all plans so you have access to it on Standard. There are user limitis on number of requests but I think you have healthy amount of "credits" to spend. Have you activated Atlassian AI in your…

Hi @Vicky Pagnaer and welcome. This is a question that pops up from time to time. I guess you have configured this as a condition in the workflow and the problem is that the user does not get a warning message when trying to close the parent issue, instead the transition is not available? To my knowledge there is no way to…

Hi @sakshi and welcome! What are you trying to accomplish? Are you having trouble logging in to Jira or is it to access a specific space in Jira? Best regards, /Staffan

Hi @Daniel Warren and welcome. As everyone else has already explained databases are all or nothing. I hope that we in the future can display only a view. For your second question you could investigate if the concept of Confluence guests could be an option to share information externally and still have control over who can…

Just adding to what @Kris Klima _K15t_ wrote, Windows have a nasty habit of munching up your disc space. Check the 'pagefile.sys' and 'hibernate.sys' they are probably in the 100's of GB if you have been running your windows instance for a while. Best regards, /Staffan

Hi @Thorsten Otto and welcome to the community! You can do this by clicking on the three dots to the right of your JPD project and go to Space settings Go to 'Types and workflows' to add new categories and then go to Fetaures -> Create Ideas to customize the form. I hope this helps! Best regards, /Staffan

Hi @Miki Sugita and welcome to the community! The community forum constist of users like yourself, we don't have any access to your instance of Atlassian. I would recommend you to click on 'Contact support' to raise this to Atlassian support. They are the only one that can help you. Best regards, /Staffan

Hello everyone! I have a background in project management and started working with Agile/Scrum in the beginning of 2000 (tell me how old you are without telling me how old you are..😂). I started working with Jira about 10 years ago because i needed to understand how it could help me manage my projects. I soon transintioned…

Hi @Rowan.Fox Your comment "There are no transitions out of this status" indicates that you have a flat structure in your workflow allowing moving from any status to any status. In that case check the incoming transition (from Any-> In progress) to see if that has a post action setting the resolution. Could you also check…

HI, As @Marc -Devoteam- mentioned, the workitems visible in the board is dependent on the board filter. Please check that the Work items are included in the filter under Board settings -> Details "Board filter" Another possible issue could be that the status is not correctly mapped in the board columns. Please check the…

Hi, Good suggestions above but what happens if the customer just replies "Thank you" or something similar? Isn't there a risk that work items are unitnentionally reopened? Is there a way to only reopen or create a new ticket if the customer isn't satisfied with the solution? Best regards, /Staffan

Hi @Roy Roy and welcome to the community! Unfortunately there is no direct import tool from Basecamp to Jira so your best option is to do a csv-export from Basecamp and use the generic csv import in jira. Best regards, /Staffan

Metrics are just a results (or feedback) on your current actions. You don't need to have an opinion if it is good or bad, it is just a result based on your current actions. It might not be what you expected or wanted but if you want a different result you need to change your actions. If you ignore the actual results you…

Small feature but very valuable, thanks!

Hi @Bonita Fillis Do you have a third-party app for this or are you refering to the @mention macro? If it is separate macro from a third party you can access it by clicking on "+v" in the tool menu or type "/" and search for the macro. If it is the native @mention macro just type @ and you will get a list with names. They…

Hi, The workflow is connected to the space and work-item type so the behaviour should be the same for all work items of the same type in the space. To find the workflow in question go to space settings (three dots to the right of the space name) -> Workflow * Identify the workflow connected to the Work item Type and click…

Hi @Guilherme Figueiredo de Mendonca Gitahy and welcome I can not see any active incident for Jira at the moment, you can check this here: Jira Status First issue: I would start by checking the admin log if you have access to it. (Cogwheel ->System ->Audit log. Here you can see if someone accidently have closed your…

Hi @João Arnoldo Eger I have run in to this problem at some of my customers so here are some things to investigate * Check that the user uses the same email-adress in Github and Jira * Check if "Keep my email adresses private" is checked in Github (this prevents the email to be sent in the payload to Jira) Go to GitHub…

Hi @Varvara K_ This is truly a broad and interesting topic. I would recommend to start with a inventory to get a better understanding of the scope. * Who creates the information? * Who consumes/uses the information? * What format is the information in? (picture, document, pdf, database etc.) * Where is the information…

Hi @Sharad Dadarao Chate Jira is not really designed for document storage, and since you are on a free plan (according to your tags) you will pretty soon max out your storage of 2GB. In general i would avoid storing large number of attachments in Jira since it is quite complex to manage and clean-up over time. With that…

Hi @Rowan.Fox and welcome to the community! This occurs when the resolution is set for the work item. If you are working in a Company managed project this is most possible set in the workflow transition as a post action. If you are using a Team managed project it is most possible done via an automation. So depending on the…

The Teamwork collection is so powerful and can really propell an organization into a new dimension of efficiency!

Hi @kie.harper and welcome to the community! Are the issues visible in the backlog and have you started the sprint? Best regards, /Staffan